Systems Analyst

Loretta English **************@*******.***

Atlanta, GA 30309 678-***-**** https://www.linkedin.com/in/loretta-english-atl/

Systems Analyst, SharePoint Site Collection Manager, Technical Writer, Software Trainer

Systems Analyst and SharePoint Site Collection Management experience with strong customer focus and business acumen. Demonstrated ability to formulate innovative Software and SharePoint solutions, and deliver technical writing and training for SharePoint and other software products.

Core Competencies

Systems Analyst SharePoint Microsoft/other

Critical Thinking/Problem Solving Site Collection Mgmt. Microsoft SQL

Written & Verbal Communication Content Management Microsoft TFS

Project Management Power Automate Office Suite

Work well under pressure PowerApps JavaScript

Customer Focus Power Automate PowerShell

Professional Experience

Systems Analyst

Alliant Health Solutions, Atlanta GA 2013 – 2020

Systems Analyst and Technical Writer and Software Trainer responsibilities:

Collaborated with business owners to develop business flow and requirements to automate manual processes used in Medicaid Prior Authorization requests, Quality Assurance and Fraud Detection. These applications supported the contracts and provided value by increasing the number of PAs reviewed and processed and increasing the efficiency of the Review Staff and provided metrics for contract compliance.

Created and updated technical requirements for application development.

Created user manuals, job aids and training materials.

Provided in person, on-line and one-on-one training for SharePoint sites and other in-house software applications.

Provided first level support for applications.

SharePoint Site Manager and SharePoint Content Manager responsibilities:

SharePoint Site Manager for On Premise sites in 2007 through 2016 versions

Created the corporate SharePoint internet site.

Company did not have an IT Purchase order system and did not want to buy a third-party tool. I delivered a solution using SharePoint so the IT dept can create PO’s, send for approval, and reconcile the receipts to the Purchase Order.

Quality Assurance Dept. needed a way to track vital deliverable tasks to ensure they were meeting contractual compliance. I delivered a solution using SharePoint to enter and track Task deliverables, give the Manager a view of what was coming due for all, and used workflow and task scheduler to create reminders for deliverables and to escalate if necessary

Used JavaScript to create custom functionality such as accordion tabs and formatting.

Programmer and Systems Analyst, Compliance & Ethics, Environmental, Health & Safety IT

Georgia-Pacific LLC, Atlanta GA 1999 – 2013

SharePoint Site Manager and SharePoint Content Manager responsibilities:

Maintained Content, sites and subsites for the Compliance & Ethics, Environmental, Health & Safety departments.

Systems Analyst and Technical Writer and Software Trainer responsibilities:

Collaborated with business owners to develop business flow and requirements for projects used in auditing and tracking Compliance & Ethics, Environmental and H&S metrics.

Created technical requirements for application development and updated with enhancements.

Created user manuals, job aids and training materials.

Provided in person, on-line and one-on-one training for SharePoint sites and other in-house software applications.

Education & Affiliations

Microsoft SharePoint Online (365) Training 04/2020

SharePoint Online Essential Training: The Basics

SharePoint Online Essential Training: beyond the Basics

SharePoint Classic and Modern Experiences

Microsoft Power Platform Fundamentals 09/2020-Present

Completed the following modules:

Introduction to Power Platform Introduction to Power Automate

Introduction to Dataverse How to build an automated solution

Introduction to Power Apps Introduction to Power BI

How to build a canvas app How to build a simple dashboard

How to build a model-driven app Introduction to Power Virtual Agents

Bachelor of Business Administration, Computer Information Systems, Georgia State University, Atlanta, GA

Toastmaster President, Lincoln L.O.G.S., Toastmasters International 2019

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