Service Representative Quality
Resume:
SUMBAL SARWAR
Contact: 033********
Lahore based
PERSONAL PROFILE
A sound understanding of Administrative techniques.
Accomplished communicator with excellent interpersonal skills.
Ability to build trust and credibility with managers and employees.
Highly confident and persuasive team-builder.
EDUCATION
Masters Punjab University – Continue
Bachelors Punjab University
SKILLS & EXPERIENCE
Communication
MS Suit (Word, Excel, Power point) & In-page and I- cloud. 1. MILVIK MOBILE PAKISTAN (2 Years)
I worked at Milvik as Customer Representative for 04 months then based on my hard work and competence; I was promoted as Quality Officer where I served for 1 year and 8 months. I was responsible to:
Observe the communication between agents and clients
Down the line communication of Company’s quality policy
Submitting of daily activity report of the work
Ensure the strict compliance of Company’s quality policy as per Quality manual.
Improve agent and client relationship
Problem solving between Agents and Clients
Giving suggestion for performance improvement to HR and training department 2. CUSTOMER SERVICE REPRESENTATIVE at JAZZ (6 months) REFERENCES
Available upon request
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