CURRICULUM VITAE

OF

KELEBOGILE

PRISCILLA

VILLOZHO

CURRICULUM VITAE

OF

KELEBOGILE PRISCILLA VILLOZHO

PERSONAL INFORMATION

Surname Mosieleng

First Names Kelebogile Priscilla

Physical Address 1713/11 Ext. 1

Sharpeville

1928

Contact Number 084-***-****

Alternative Number 073-***-****

E-Mail Address adkcas@r.postjobfree.com

ID Number 920**********

Gender Female

Nationality South African

Home language Sepedi

Other Languages English, Zulu, Tswana & Sotho

Drivers License Code 10

Skills Acquired: Great knowledge of Assembling PC, upgrading/ installation, troubleshooting, basic networking, Microsoft Office package, good interpersonal communication. Ability to type 40 wpm and Accuracy 100%, screening incoming and outgoing calls, questioning techniques, data capturing, problem solving skills, arranging sales figures and good in both verbal and written communication.

EDUCATIONAL BACKGROUND

Last School Attended Azara Secondary School

Highest standard passed Grade 12

Subjects passed English

Afrikaans

Accounting

Biology

Physical Science

Life Orientation

Mathematics

Year obtained 2009

FURTHER EDUCATION

Institution name Titan Trade Technologies

Course National Certificate Qualification

Systems Development NQF Level 5

C#, ASP.NET, Web Development

Year obtained 2014

Institution name Regenesys Business School

Course National Certificate Qualification

Contact Centre Operations NQF Level 4

Credits 140

Year obtained 2016

WORK EXPERIENCE

Company Alexander Forbes

Position Call Centre Agent (Retirement Funds Department)

Duration April 2015- May 2017

Duties Assisting Clients with current status of claims

Providing feedback telephonically to clients

Hybrid Fund (Pension and Provident Funds)

Retirement Funds

Assisting with AFOnline portal access resetting of username or password

Checking unclaimed benefits or Surplus due

Generating Tax certificates

Providing standard turnaround times telephonically

System Used: (CRM. Khanya, OMNI and Alex)

Company Alexander Forbes

Position Call Centre Administrator (Retirement Funds Department)

Duration June 2017- March 2018

Duties Assisting Clients with completion of withdrawal, claim forms, providing feedback to clients via email

Checking if withdrawal claim form sent by email or fax are complete correctly

Submitting withdrawal claim forms sent by clients to the fund administrator for processing

Sending follow ups and requesting payment dates from administrators

System Used: (CRM, Khanya, OMNI and Alex)

Company Alexander Forbes

Position Call Centre Administrator (Retail Client Investment Administration Department)

Duration March 2018- Present

Duties Providing Clients with Consolidated Statements

Providing Updates on Withdrawal, Section 14 Transfers, Living Annuities, Personalized Portfolio Plans, Wealth Creator and tax free saving account claims telephonically or via email

Generating yearly Tax Certificates, checking if Review forms for living annuity and certificate of existence sent by email or fax are completed correctly

Assisting Clients with completing Withdrawal, Section 14 Transfers, Living Annuities, Personalized Portfolio Plans, Wealth Creator and Tax free savings account claim forms

Tasking Withdrawal, Section 14 Transfers, Living Annuities, Personalized Portfolio Plans, Wealth Creator and tax free savings account claim forms sent by clients to the fund administrator for processing

Responding to emails sent by clients with standard turnaround time of 24 hours

System Used: (CRM, SunGard Compass, Info slips, Compass Link)

REFERENCE

Name Mr. N. Manicus @ Titan T Technologies (Trainer)

Contact number 012-***-****/ 078*******

Name Veronica Sebatlelo (Call Centre Team Leader)

Contact number 011-***-****

Name Kim (Team Leader)

Contact number 011-***-****

Contact this candidate