Sales Representative Desktop Support
Resume:
HR Department
Dear Sir/Madam,
Subject: Application for job as IT Support & Network Support and Sales and Accounts. I am very interested to discuss possible opportunities within your organization. I believe my background and experiences enable me to quickly adapt and help any corporation. My resume is enclosed for your review.
Of particular note for you and the members of your team as you consider my skills are my strong accomplishments in the field of (IT) LAN & A+ and technical support and Sales and Accounts.
As an IT professional for the last 8 years I have excellent experience. I have worked for companies & Office projects.
If you are seeking a talented individual who stays abreast of his field, who understands technology, who earns 100% staff support, and who is as career-committed as it takes to achieve total success, then please consider what I have to offer. Thank you for your attention to these materials. I certainly look forward to exploring this further. Sincerely,
Zulfikar Husain Kanchwala
Personal Information
Citizenship: - Indian
Languages: - English/Arabic/Hindi
India Mob: - +91-908*******
E-mail: - *****.*********@*****.***
Date of Birth: 07-05-1979
Place: - Indore, (M.P), India.
Educational Details
MCSE Year 2003 New Horizon, Kuwait
A+ National Institute of Kuwait
Principals of computer applications National Institute of Kuwait B.com 1
st
Year Madhav College Ujjain, India
SSC KBN Higher Secondary School, Ujjain, India
Work Experience
Work As Accountant & Sales Representative
Since 2017 To 2018 At Present
Shop Name: Bombay Tin Containers in Indore
Responsibilities
Be the main point of contact of assigned customers
Negotiate contracts and handle paperwork (e.g. invoices, orders)
Follow up regularly after closing a sale to ensure client satisfaction
Respond promptly to customer queries and complaints to find solutions and defuse tension
Present new or additional products and services to existing customers
Approach prospective clients through cold-calling, email etc. to meet sales targets
Send reports on sales activity, accounts status and possible issues. Work As Accountant & Sales Representative
Since 2015 To 2017
Showroom Name: VIP GULF FASHION In Dubai
Responsibilities:
Outstanding customer service skills and experience of clothing retail outlet.
Demonstrated ability of increasing business sales and customer satisfaction level.
Skilled in handling customers at rush hour and collecting payment for sold merchandise.
Adept in marketing new clothing brands and negotiating with customers.
Familiarity with the latest trends in clothing and likes of customers.
Developing and sustaining friendly relationships with customers.
Guiding and recommending clothes to customers matching with their personality.
Keeping showroom organized and clean and monitoring changing rooms.
Operated computerized sales tracking systems and updated sales transactions.
Sold clothes suitable for the season and informed customers upon new arrivals
Assisted in taking clothing stock of the store and goods ordered to manufacturing companies.
Responsible for sales and customer service issues.
Created visual marketing and styled window displays. IT and Network Support Administrator
Since September 2013 To 2015
Company Name: Ali Al Qadr Computers In Dubai
Responsibilities:
Provide IT support to internal and external customers
Visit client sites (small and medium sized businesses) to support and resolve network to desktop support errors/issues
Undertake small and medium sized IT projects as per client requirements
Provide desktop support
Support and maintain Desktops /Laptops.
Setting up and configuring new laptops and desktops
Ensuring security and upgrades are applied and kept up to date
Antivirus installations
Patching of network and phones
Creating purchase requisitions for IT hardware and software
Ensuring all software purchase licensing is recorded and maintained
Providing support for PC.
Other:
Adhere to company protocol as laid out in the SLA.
Take up any additional responsibilities as requested by the line manager.
Perform administrative support duties as required to meet specific operational objectives.
Attend conventions to provide IT support.
Ensure that a high level of customer service and support is provided to all internal and external customers.
IT and Network Support Administrator
2004-2012
Al-Najdain General Trading & Contracting Company- Kuwait Responsibilities:
Managed and updated LAN Networks
Provided Customer Support and IT related Services
Visited client sites and offices to resolve IT issues
Structure Cabling & Patching & Termination.
Assisted clients with email accounts and security software
Trained users with day to day IT issues and resolved errors IT support and System Administrator
2002 to 2004
Vendome Amusement Center- Kuwait
Responsibilities:
Provided Customer Support and IT Services.
Dealt with network troubleshooting
Fixed desktop computers
Managed, maintained and updated company’s desktops and laptop IT support and Network Consultant
2001-2002
Café ole Internet cafe - Kuwait
Responsibilities:
Provided Customer Support and IT Services.
Handled network troubleshooting
Maintained and updated laptop computers
Project Delivery
Worked on Cisco router series 2500 & 2600
Worked on 3COM, Juniper & Catalyst Switches IP re-addressing, cabling and crimping, connecting switches
TCP/IP (Transmission Control Protocol Internet Protocol)
Computer assembling and AMC, attending customer complaints (Field Work)
Computer maintenance, preventive maintenance & troubleshooting of Desktop Computers
Installed and worked on Microsoft Office applications up to V2010 and Tally software for office and company data
Installed and worked on Windows 95, Windows 98, Windows 2000 Professional, Windows 2000 Server, Windows 2003 Server Windows XP, Windows 2007, and Windows 8.
Installation of sound cards, display cards, display drivers, internal and external modems, LAN cards, printers, scanners
Configuration of Microsoft Outlook & Outlook Express including email backups
Installed, configured and worked on Symantec and all Antivirus
Discussed IT related issues and gave suggestions at weekly review meetings held with the management and also supported the back office. Skills and Competencies
Honest, trustworthy and punctual.
Neat and clean in appearance.
On time and reliable.
Excellent multi-tasker.
Willing to work nights & weekends.
Proficient customer service.
Works well as part of a team.
Able to keep a clean and sanitary work station.
Energetic, friendly and enthusiastic.
Retail sales experience.
Strong communication and negotiation skills.
Excellent organizational and multitasking ability.
Assertiveness and confidence.
Goal-driven with ability to work under pressure.
Good problem-solving skills.
Reference and Additional Information Available Upon Request Thank You
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