Manager Program

Dimple Gogia

******.*****@*****.*** linkedin.com/in/dimplegogia

201-***-**** Hoboken, USA

Summary

Program Manager, Enterprise Risk Management

Experienced leader with reputable track record of driving teams to complete high quality projects on time and within budget.

Established Program Manager and PMO adept in managing large-scale projects end-to-end; creating and tracking projects and reporting on program status. Compelling communicator with expertise in engaging key stakeholders and influencing across business levels and functions to ensure effective decision making and prompt execution of deliverables. Analytical individual with proven success designing strategies based on complex business requirements. Aptitude for identifying and mitigating risks and issues, utilizing GRC strategies, and efficiently controlling finances and budgets. Adaptable and innovative leader known for skill in improving processes. Proven expertise in regulatory projects, particularly resolution planning.

AREAS OF EXPERTISE

●Program Management

●Stakeholder Engagement

●Strategic Planning

●Issue Management

●Enterprise Risk Management

●Leadership & Mentoring

●Risk Analysis & Mitigation

●Project Management

●GRC Strategies

●Business Process Management

●PMO Establishment

●Reports & Presentations

●Resource Management

●Resolution Planning

ACCOMPLISHMENTS

●Spearheaded establishment of firmwide Issue Management Policy and Enterprise Procedures; created consistent approach to issues management, ensuring greater oversight and control of key issues facing businesses.

●Introduced innovative solution for implementation of Clarity as PPM tool for planning and tracking multiple projects resulting in time saving, enhanced transparency, and improved accuracy and efficiency of status reporting.

●Led successful planning and tracking of 30+ work streams across various business lines.

PROFESSIONAL EXPERIENCE

CIT Bank, New York Feb 2018 – Present

Program Manager

Formulated and implemented Issues Management process and it's technology implementation. Lead execution of Governance, Risk, and Compliance (GRC) program; partner with Chief Risk Officer to manage multiple modules and multi-disciplinary stakeholders. Establish common risk and control taxonomy across organization and develop issue and risk reports. Steer defining of roles and responsibilities across first and second lines of defense in order to eliminate redundancy in organizational risk management activities. Direct multi-year activity roadmap from conceptualization to implementation; design and monitor program scope, program plan, and budget. Liaise with stakeholders and orchestrate change management effort to facilitate streamlined implementation process.

●Enhanced issue and risk reporting by consolidating and automating several reports.

●Led GRC development of New Activity module.

●Develop project management discipline by applying tools and templates and driving work plan execution.

●Triggered observation of gaps in risk identification and management

●Led the effort of defining roles and responsibilities across 1st and 2nd lines of defense aimed at eliminating redundancy in risk management activities across the organization.

JP Morgan Chase & Co., New York Aug 2013 – Feb 2018

Vice President

Acted as Program Manager for Recovery and Resolution Plan submission to federal regulators. Supported Head of Recovery and Resolution Planning in managing all program activities for program consisting of 30+ work streams and collaborated across several business lines to ensure on schedule completion of deliverables. Controlled end-to-end implementation of Clarity as PPM tool for planning and tracking multiple projects. Identified and mitigated program level risks and issues and prepared program status reports. Created detailed resource plans at program level and implemented BAU processes. Grew knowledge of resolution strategies; understanding operational feasibility of strategy and regulatory assumptions and requirements. Delivered presentations to key stakeholders.

●Designed schedule templates to standardize program level reporting.

●Improved efficiency across recovery and resolution plans by initiating and streamlining processes.

●Created status dashboard for use in bi-weekly status report meetings with senior management.

●Developed Excel-based resource plan template that assists with gathering project level resource metrics. The metrics facilitated CFOs’ understanding of effort involved in resolution plans during project plan review sessions and consequently emphasized resource concerns much earlier in process.

●Played lead role in development of holistic scope document itemizing all deliverables making up Resolution Plan. Document has become valuable tool used to educate new team members on resolution scope and regulatory requirements and is included in annual submission to regulators.

Infosys Technologies Ltd, New Jersey Apr 2013 – Aug 2013

Senior Project Manager and PMO Consultant - DTCC

Steered multiple strategic business projects in risk division. Directed projects from inception to completion on time, within budget, and to client satisfaction by setting strategic project goals, timelines, and project team performance criteria and outlining resource utilization. Communicated with clients regarding new project scope and budget as well as program level roadmap. Reviewed and provided insight on new business development proposals. Collaborated with key business and IT stakeholders to understand specific business problems and propose industry best practices customized to client’s requirements. Composed status reports on budget, expenditure, risks, and issues. Oversaw program financials and financial reports. Facilitated communication between clients and on/offshore teams and liaised with company support groups across geographies.

●Pioneered key strategic re-engineering efforts across risk division.

●Mentored team of direct reports, including project managers and business analysts, developing their skills in project execution and resource and schedule management.

●Enhanced QA process to improve quality of deliverables.

Infosys Technologies Ltd, New York Jan 2010 – Apr 2013

Senior Project Manager and PMO Consultant - Bank of America

Oversaw large multi-year program directed towards merging US Trust and broker dealer software systems to drive strategic business and productivity improvement. Led gap analysis for program and utilized data to define timeline, resources, and budget allocation required for program. Acted as PMO team lead; determined guidelines for project team activities and coached team of direct reports. Formulated failure mode and effects analysis (FMEA) for all projects in program. Trained project managers on Clarity and ensured usage across all projects. Liaised closely with key stakeholders in order to design solutions tailored to requirements and communicated project scope, budget, and roadmap. Composed weekly status reports for senior management.

Infosys Technologies Ltd, Seattle, Washington State Mar 2008 – Dec 2009

Senior Project Manager and PMO Consultant - The Boeing Company

Directed BEAR (Bulletin Engineering and Authoring Repository) program: XML based authoring system used to manage authoring, publication, and revisions to service bulletins, informing airline customers of modifications to their fleet for all aircraft models. Interacted closely with businesses to gather and elicit requirements. Headed capacity planning initiative for server migration to 64-bit including vendor selection, contract review, and negotiations. Drove CMMI initiatives by gathering and tracking effort and defect metrics, standardizing deliverable formats, and devising effective test strategy. Built and maintained relationships with client executives, played role in business development, and led request for proposals for pursuing new opportunities.

●Steered $2M engagement with 30-member team in Global Delivery Model.

●Achieved over 90% resource utilization and client beneficial onsite offshore resource ratio through excellent resource planning.

●Saved costs for customer by identifying reuse opportunities in project.

Additional experience as Project Manager at Walgreens and Project Lead & Business Analyst at Anheuser Busch.

TECHNICAL PROFICIENCIES

Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook), Microsoft Project, Visio, SharePoint, Clarity PPM, IBM PPM, Documentum 5.3, BWise, Source Control tools (CVS, VSS, Clear Case), Java/JEEE, Oracle, PL/SQL, UML, WebSphere, WebSphere Studio Application Developer

EDUCATION

Bachelor of Engineering in Civil Engineering

Bharathiar University Coimbatore, India

Contact this candidate