Telecalling, Data entry, computer operator, Customer support executive

RESUME

SANDIPNANDY

MACHANTALA,BANKURA,BANKURA,WB722101PH-851-***-****.

adkc7k@r.postjobfree.com

PROFESSIONAL SUMMARY

SeasonedReceptionistwithmorethan1yearsofexperienceinfast-paced customercare,BackofficeReceptionistetc.Excelentofficemanagementand Assistantskils.TrackrecordofachievingexceptionalresultsinReceptionistand officeAssistant.

Service-orientedComputerOperatorwith2yearbackgroundinofficejobsand alsoinGovernmentsector.CorecompetenciesincludeComputerOperator,Data Entryandsystem operatoraswelasexcelentcommunicationandtime managementskils.Handlestaskswithaccuracyandefficiency. SKILLS

ComputerOperator

Clerical

Telecommunication

Troubleshooting

Accounting

AccountingSoftware

CustomerService

SystemsAnalysis

Administrationandmanagement

EXPERIENCE

ComputerOperator, Office Receptionist,Assistant,CustomerExecutive, CustomerService,GovernmentSectoretc.

PrivateCompany–BANKURA.(W.B.)

Operate telephone to answer,screen,orforwardcals,providing information,takingmessagesorschedulingappointments.

Perform administrativesupporttasks,suchasproofreading,transcribing handwritteninformation,oroperatingcalculatorsorcomputerstowork withpayrecords,balancesheets,invoices,orotherdocuments.

Write,update,andmaintaincomputerprogramsorsoftwarepackagesto handlespecificjobssuchastrackinginventory,storingorretrievingdata, orcontrolingotherequipment.

Performsystemsanalysisandprogrammingtaskstomaintainandcontrol theuseofcomputersystemssoftwareasasystemsprogrammer.

Consultwithandassistcomputeroperatorsorsystem analyststodefine andresolveproblemsinrunningcomputerprograms.

Trainstaffanduserstoworkwithcomputersystemsandprograms.

Managebackup,securityanduserhelpsystems.

Provideuserswithtechnicalsupportforcomputerproblems.

Prepareandreviewoperationalreportsorprojectprogressreports.

Reinstalsoftwareprogramsoradjustsettingsonexistingsoftwaretofix machinemalfunctions.

Instalandconfigurenewequipment,includingoperatingsoftwareor peripheralequipment.

Conferwithcustomersbytelephoneorinpersontoprovideinformation aboutproductsorservices,takeorenterorders,cancelaccounts,or obtaindetailsofcomplaints.

Keeprecordsofcustomerinteractionsortransactions,recordingdetails ofinquiries,complaints,orcomments,aswelasactiontaken.

Comparedatawithsourcedocuments,orre-enterdatainverification formattodetecterrors.

Colectanddepositmoneyintoaccounts,disbursefundsfrom cash accounts to paybilsorinvoices,keep records orcolectionsand disbursements,andensureaccountsarebalanced.

Create,maintain,andenterinformationintodatabases. EDUCATION

1.HighSchoolDiploma:

BANKURACHRISTIANCOLLEGIATESCHOOL–BANKURA,WB.

2.BachelorofArts:(Graduating)

BANKURASAMMILANICOLLEGE–BANKURA,WB.

3.FundamentalorEssentialofComputer:

JAWAHARLALNEHRUNATIONALCOMPUTERTRAININGCENTRE–BANKURA, WB.

4.DataEntryOperator:

JAWAHARLALNEHRUNATIONALCOMPUTERTRAININGCENTRE–BANKURA,WB. 5.CertificateinFinancialAccounting:

BANKURAYOUTHCOMPUTERTRAININGCENTRE.

LANGUAGE

1.ENGLISH.

2.HINDI.

3.BENGALI.

DATE (SANDIPNANDY)

SIGNATURE

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