Manager Sales

Jesus Rodriguez

**** ****** ***** **** ******* Park, IL 60133 630-***-**** jesusrodriguez545@gmail. Dynamic, versatile, bilingual individual with solid analytical skills and a results-driven attitude with over ten years of import/export freight forwarding experience in both air and ocean. Excellent communicator with a pleasant personality. Can convert any irate caller into a grateful and loyal repeat customer. Efficient, professional, analytical person.

EXPERIENCE:

NOV 1st, 2017 - Present Shine Express Inc

Hanover Park, IL 60133

Branch Manager ORD

Work with Corporate and Regional management to drive and develop operating effectiveness and increases in revenue and profit consistent with annual target (budget).

•Maintain compliance with all company policies and ISO procedures to include Import/Export compliance.

•Assistance with sales development, conduct biweekly sales / operations meetings along with managing Italy office.

•Responsible for hiring, firing and performance evaluations of branch staff.

•Ongoing coaching and development of staff skills.

•Maintain highest standard of customer service for both internal and external customer service as resource for branch staff, customers, or prospects. Develop and drive business plans to grow business for the office.

•Manage day to day operations including employee schedules.

•Daily follow up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively.

•Assist other managers with achievement of both quantitative and qualitative department goals. Monitor learning and development of office team and ensure career planning and progression of each team member.

•Setup and maintain operational SOPs.

•Oversees all operations to ensure service commitment, revenue and profitability goals are met. Continually improve knowledge of the Company's services and follow the changes in the industry to develop new solutions.

EXPERIENCE:

Sep 24 2012 -SEP 17 2017 DB Group America Ltd Bensenville, IL 60106 Office Manager (Air & Ocean Import)

•To work with Corporate and Regional management to drive and develop operating effectiveness and increases in revenue and profit consistent with annual target (budget).

•Maintain compliance with all company policies and ISO procedures to include Import/Export compliance.

•Assistance with sales development.

•Conduct biweekly sales / operations meetings

•Responsible for hiring, firing and performance evaluations of branch staff.

•Ongoing coaching and development of staff skills.

•Maintain highest standard of customer service for both internal and external customer service as resource for branch staff, customers, or prospects. Develop and drive business plans to grow business for the office.

•Actively seek and build new opportunities with customers.

•Manage day to day operations including employee schedules.

•Daily follow up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively.

•Assist other managers with achievement of both quantitative and qualitative department goals. Monitor learning and development of office team and ensure career planning and progression of each team member.

•Setup and maintain operational SOPs.

•Proper staffing of the branch, distribution of work and oversight of all work performed.

•Oversees all operations to ensure service commitment, revenue and profitability goals are met. Continually improve knowledge of the Company's services, and follow the changes in the industry to develop new solutions.

Experience:

Sep 2nd 2011-Sep 24 2012 NNR Global Logistics Elk Grove Village, IL 60007 Ocean Import lead/Account Manager

•Processing of all documentation for each shipment including: Master Bills of Lading, House Bills of Lading, Inland Bills of Lading (if required) Full Pre alerts.

•Punctual responses to all inbound e-mails including rate requests. (Company policy dictates that all e- mails are answered in the day in which they are received.)

•Coordinate customs clearance and deliveries.

•Work with overseas agents to obtain quotes and/or arrange pick up and shipping cargo.

•Track, trace shipments and update with forwarding details, notifying shippers and our overseas agents of any issues and/or delays.

•Proactively conduct strategic account reviews with all assigned customers on a regular basis to review service needs and usage trends manage over 9 medium to large accounts less than 200 container a year and 4 large accounts over 200 containers a year.

•Maintain highest standard of customer service for both internal and external customers.

•Respond to Requests for Proposals (RFP's) and Request for Quotations (RFQ's) and ensure the delivery of professional proposals and presentations.

Oct 09 to Oct 10 Scanwell Logistics Inc Elk Grove, IL 60007 Ocean Import Operations/Account Manager

•Proper and accurate processing of all documentation for each shipment including: Master Bills of Lading, House Bills of Lading, Inland Bills of Lading (if required) Full Pre alerts.

•Timely presentation of all documentation including: Master B/L instructions, pre-alerts, and invoicing in accordance with Company Policy for processing invoicing.

•Punctual responses to all inbound e-mails including rate requests. (Company policy dictates that all e- mails are answered in the day in which they are received.)

•Coordinate customs clearance and delivery.

•Work with overseas agents to obtain quotes and/or arrange pick up and shipping cargo.

•Track, trace shipments and update with forwarding details, notifying shippers and our overseas agents of any issues and/or delays.

•Followed up with billing statements such as Credit Notes, Debit Notes and Invoices. EDUCATION:

2004 St Augustine College Chicago, IL

Associates in Liberal Arts

Magna cum Laude

Present College of DuPage Glen Ellyn, IL

Pursuing Bachelors in Logistics supply chain management REFERENCES: Available Upon Request

Contact this candidate