Radhika Maddela

1-513-***-**** · adkc4f@r.postjobfree.com

maddelawww.linkedin.com/in/radhika-maddela

TECHNICAL QUALITY ANALYSIS PROFESSIONAL

Resourceful IT management professional with progressive global experience launching digital banking products, creating 100% customer centric products, and implementing strategic frameworks for driving organization’s towards digital growth. Experienced in managing life cycles of large scale commercial and consumer products, including managing market research, production, validation, and product launches. KEY SKILLS

Business process analysis and improvement

Risk/Compliance: AML, ARCHER Business Controls: Cobit5

Object-oriented programming,

Databases/data modeling

LeSS, Agile/Scrum and Waterfall project management

Coaching, mentoring, and leading technical teams on STLC.

Testing methodologies: Integration Testing, Black Box, User Acceptance Testing, Sanity Testing, Regression Testing, CAPA, ADA with JAWS, API, IVR, and Load/Stress Testing

Regulations (FDA, Medicare, Medicaid, GMP, GxP, GLP, GCP 21CFR Part11, Dodd-Frank, CFPB, Z, D, B, C, E, FDIC, SOX,)

EXPERIENCE

Humana Remote

Quality Engineer 2 November 2020 – January 2021

• Assisting Quality Engineering management and other functional managers to implement and develop process and product improvements on UAT.

• Performing an active role in further development and continuous improvement of the quality management systems with CI/CD.

• Analyzes and develops suppliers’ products to obtain maximum productivity and reviews performance in operation and provides suggestions for improvement

• List of supporting products: ePost, eScripts and Fairfax auto fulfillment. Fifth Third Bank Cincinnati, Ohio February 2016 – August 2020 Principal Software QA

Managed a budget of 2.5 MM for QA validation and software engineering for an enterprise team that included development of rigorous processes for waterfall and agile methodology with 3 full time and 30 contractors

(onshore/offshore model).

Collaborated with management teams to deliver assigned programs – Developed group and individual timelines, assessed/identified potential bottlenecks in each project/program process.

Created SOWs, supervised contracts and approved invoices to the vendors.

Well expertise in providing ROM (rough order of magnitude).

Enforced PLC practices within SDLC.

Effectively participated in demand management discussions to deliver proper capacity and utilization plans Coached teams to develop TDD (to check the written code when it evolves) and BDD (to achieve the actual behavior of the system for the end users) with CI/CD.

Tested user requirements for Branch scanning has resulted in increased customer acceptance levels by 40% and increased the LOB level revenues by 20%.

Radhika Maddela adkc4f@r.postjobfree.com Page 2

List of supported products/programs: Anti Money Laundering. Archer, Mortgages, Real Time Payments, Intelligence Automation (Ops), Kofax, Filenet, Workday, ServiceNow, HP PPM and Identity Access Management

(Sail Point).

LexisNexis Dayton, Ohio June 2015 – November 2015 IT Risk Analyst

• Performed testing based on Risk Controls Matrix and identify control gaps and improvement opportunities. R

• Worked closely with the change management process and the applicable teams to ensure COBIT5/NIST frameworks for internal controls compliance and minimize change risks of IT production environment and report situations of non-compliance.

Epsilon Cincinnati, Ohio February 2014 – June 2015 QA Manager

Drove the organization’s rewards program, managed a team of onshore and offshore professionals in application testing for American Express.

Set the product vision and managed the strategic roadmap for 4 product lines to American Express Loyalty Edge. This has resulted from company-wide to convert their SDLC from Waterfall to Agile methodology.

Participated in high-level design walk-through and prepared validation strategies, project plans and additional necessary documentation in accordance with existing policies. Led defect tracking, ROIs. audits and checkpoints.

Lead a team of 25 global members with 7 full time and 18 contractors.

Interfaced with developers, management, and technical specialists to obtain the resolution of complex, analytical, and technical issues.

Spearheaded the usage of a structured root-cause analysis to ensure major customers touching incidences are resolved at the root of the problem as a preventative measure against future incidences.

Collaborated with management teams to deliver assigned programs. Developed group and individual timelines, assessed/identified potential bottlenecks in each project/program process. Citibank Cincinnati, Ohio December 2010 – August 2013 Senior Testing Analyst VP

Performed product validations for Citi Bank online digital conversion with Credit Cards and Mortgage Accounts.

Worked on CBOL’s digital conversion from Classic to Avatar, SPF, REL, USDC, RUSA programs.

Counseled team in an efficient way (in onsite -offshore Model) and handled multiple tasks with clear

planning and time management. Flexible to take additional responsibility and help other projects/groups when required.

Maintained the test cases as per requirements, daily status reports, master test plan and involved in QA process improvement activities, defect logging, tracking and defect analysis in QC.

Fostered and advised internal and external groups as Subject Matter Expertise for Account Opening functionalities for Citi Bank Online and take up on any issues involved this module either production issues checkout or other parallel builds that is in progress for testing

Extensive working knowledge with vendors like CashEdge, ACAPS, Epsilon, ACH and Paypal.

Advocated offshore team and having accountability for the development and execution against test plans and test scripts with ensuring traceability of test scripts matrix aligned with requirements for production checkouts Luxottica Cincinnati, Ohio September 2010 – December 2010 User Acceptance Testing Lead

Gathered requirements from users and developed Business Requirements IT for Lenscrfaters.com Fifth Third Bank Cincinnati, Ohio June 2008 – August 2009 Product Owner UAT

Worked as a Product lead in writing user requirements for 53rd Loss Mitigation to comply with Fannie May and Freddie Mac during the economic downturn.

Radhika Maddela adkc4f@r.postjobfree.com Page 2 Seapine Software Cincinnati, Ohio November 2007 – May 2008 QA Analyst

Worked on the future functionality of SCM tool developed by Seapine. Medpace Cincinnati, Ohio April 2006 – October 2007 Validation Assistant

Worked on Medpace systems CLINTRAK, on .NET applications and SQL server application. Maintained SOP’s as per FDA validations. Provided QA oversight from system implementations, maintenance and till retirement(legacy). Leveraged Clinical Trial Management System, CLINTRAK’s functionality to comply with 21 CFR Part 11. Represented internal and external audits complying with GCP, GxP, GMP and GLP regulations. TECHNOLOGY TOOLS/METHODS

Quality Center

TFS

Bugzilla

Version One

UFT

qTest

Azure

JIRA

Katalon (Selenium)

Web Services: SOAP UI &

POSTMAN

Agile Frame works: SAFe, LeSS,

Scrum, XP, Kanban

Waterfall: EPMO

Service Delivery: ITIL

EDUCATION

(Master of Arts, Social Work) - Andhra University, Vizag AP, India Bachelor of Arts, Political Science - Andhra University, Vizag AP, India CERTIFICATIONS

Essentials of Software Testing IST QB

Certified Scrum Master (Scrum Alliance)

Introduction to Agile with Scrum CISA Cert Prep: 1 Auditing Information Systems for IS Auditors

CISA Cert Prep: 2 Information Technology Governance and Management for IS Auditors

CISA Cert Prep: 3 Information Life Cycle for IS Auditors

CISA Cert Prep: 4 IT Operations, Maintenance, and Service Delivery for IS Auditors

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