Lean Six Assistant
Resume:
ALEXANDER RODRIGUEZ
**** **** ***** ****** #****, Tampa FL 33606 509-***-****
adkc35@r.postjobfree.com www.linkedin.com/in/alexander-rodriguez1222 l https://alexrodriguez777.wixsite.com/mysite
EDUCATION
THE UNIVERSITY OF TAMPA Tampa, FL
Master of Science May 2020
● Instructional Design and Technology
● Related Coursework: Related Coursework: Management of Instructional Design, Performance Systems Analysis, Theories of learning & Cognition, Inquiry and Measurement WASHINGTON STATE UNIVERSITY Pullman, WA
Bachelor of Arts December 2017
● Major: Human Development
● Minor: Psychology
RELATED EXPERIENCE
PUBLIX Lakeland, FL
Sr. Instructional Content Developer August 2020 - Present
● Creating Computer Based Trainings (CBTs) through Articulate Storyline while also recording and editing audio for the CBT through Adobe Audition to be released to all stores
● Developing electronic references to help with the interconnectivity of Publix’s Microsoft SharePoint site
● Building skill practice sheets through Adobe Illustrator and InDesign
● Meeting deadlines for projects to be turned over for review constantly
● Editing training materials and PDFs that can be over 50 pages per training
● Working with designers and SMEs to ensure project plans are consistent between all parties THE UNIVERSITY OF TAMPA Tampa, FL
Admissions Counselor/ Tele-Counseling Supervisor May 2018 - August 2020
● Supervise the student-worker operated call center of the entire university consisting of over 50 students
● Monitor, direct, and assist with every incoming call to the university 400-500 daily
● Delegate student inquires, scholarships & special visits ensuring all data is submitted accurately
● Travel to high schools and NACAC (National Association of College Admissions) events around the U.S representing the university
● Present and speak publicly about the university weekly to 1-250 guests
● Exert high levels of customer service over the phone and in person
● Developed an efficient training program to properly prepare students for various types of incoming calls
● Increased accuracy of RSVP numbers with outward calls for admitted student receptions
● Hired an extremely diverse team overcoming cultural differences to focus on inclusion WASHINGTON STATE UNIV ERSITY Pullman, WA
Orientation Counselor November 2016 - December 2017
● Highly selective application process
● Extensive trainings on WSU’s resources, academic departments, FAQs, enrollment process, group dynamics and leadership development
● Worked strenuous, irregular hours and had to be highly adaptable to change
● Lead a group of 20+ students for 14, 3 day sessions
● Facilitate team/relationship building activities with incoming WSU students
● Orient new students to WSU showing them resources and involvement opportunities
● Answered a multitude of question from students and parents
● Helped students understand different majors, related career pathways and build their class schedule
● Created an informative speech that is presented each session to an audience of students that vary in size CERTIFICATIONS AND SOFTWARE
• Certifications: Yellow Belt certified for Lean Six Sigma - SSGI
• Software: Camtasia, Canvas, WebEx, Infogram, Articulate, Workday, Storyline, Wix PowerPoint, ALEXANDER RODRIGUEZ
1531 West Lemon Street #1101, Tampa FL 33606 509-***-**** adkc35@r.postjobfree.com www.linkedin.com/in/alexander-rodriguez1222 l https://alexrodriguez777.wixsite.com/mysite
References
Robert Braathe
Professor and Business Trainer / Advisor
Braathe Enterprises
adkc35@r.postjobfree.com
JULIA ROSENZWEIG
Coordinator of Orientation
WSU New Student Programs
adkc35@r.postjobfree.com
ANNA WHITEHALL
Clinical Assistant Professor
WSU Center for Transformational Learning and Leadership
adkc35@r.postjobfree.com
Contact this candidate