Manager Safety

IZABELA INEZ DRAGANITS

+971**-*******; *******.*********@*******.***

EXPERIENCES

Guest Airport Service Agent – VIP Lounge Jul 2017 – Aug 2018 Etihad Airlines

• Meet, greet and assist VIP passengers in the pre-check-in formalities such as document verification, ticket validity and destination requirements.

• Closely coordinate with the catering and cleaning team to ensure that the F&B is replenished and that the lounge is spic and span

• Identify safety hazards in the work place and report potential security threat per the reporting structure.

• Assist VIP passengers at the transfer desk to ensure timely connections

• Assist in preparing accurate pre-departure documentation to ensure timely boarding and departure of the flights assigned.

• Initiates announcements and closely coordinate with the airport security f such Ensure that the flight Flight Crew Jul 2006 – Jan 2017

Emirates Airline

Responsibilities:

• Attending pre-flight briefings during which cabin crew attendants are informed about their role as well as unusual elements of the upcoming flight which may need special attention. These include passengers with particular requirements or medical conditions

• Responsible in the passengers’ safety and ensures that the safety equipment is on board, luggage are stowed away, seat belts are fastened as and when required

• Pre-departure check on the readiness of the aircraft to fly such as ensuring that catering is as required, cabin is clean, safety information leaflets are in the seat pockets and the manifest is accurate.

• Assist passengers in the pre-departure and during the arrival disembarkation

• Assist passengers with the F&B requirements, special needs and other on-flight assistance.

• First point-of-contact during emergencies and providing First Aid as may be required

• Providing information about the destination and any immigration requirements

• Sale of Duty Free products on-board

• Final inspection of the aircraft cabin to ensure that no passenger is left behind or requires special attention

Service Agent – Airport VIP Lounge 2005 – 2006

Lot Polish Airline

• Meet and greet VIP passengers and its entourage in the lounge and ensure that we deliver experience to the highest standard

• Checks the lounge for the availability of the facilities (food, drinks, toiletries and related pre-flight documents)

• Attend to the guests’ queries and requests.

• Closely coordinates with the check-in counters, boarding gates and transit desks for flight status

• Responsible in maintaining a log of guest arrivals at the lounge

+971**-*******; *******.*********@*******.***

EDUCATION and CERTIFICATIONS

Bachelor in Hospitality and Aviation Management 2000 – 2005 University of Warsaw, Poland

Certificate of Achievement in Annual SEP Recurrent Course Aug 2015 Emirates Cabin Crew Management Training College

Certificate of Completing First Class Promotional Programme Mar 2010 Emirates Aviation College

Certificate of Completing Business Class Promotional Programme May 2008 Emirates Aviation College

Certificate of Completing Cabin Crew Ab- initio Training Programme Aug 2006 Emirates Aviation College

First Aid – Refresher Course

Emirates Aviation College

PROFESSIONAL AND INTERPERSONAL SKILLS

I am proactive and self-motivated individual who is committed to on-time delivery whilst calmly and confidently handling pressure and emergencies. I have been known to be punctual with perfect attendance at work. I can speak Polish as my mother tongue and very conversant in English. With my nature of work, I am very diplomatic and respects confidentiality at its highest level. Personal Details:

Nationality: Polish / Poland

Holds a UAE driving License

Visa: Transferable

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