Manager Customer

KEVIN JEFFRIES

JAMAICA QUEENS, NEW YORK

832-***-**** • E-MAIL ************@*****.***

SUMMARY OF QUALIFICATIONS

Experienced customer service trainer. Over 15 years of Professional Photography and talent management experience to include excellent customer service, communications and leadership skills. Customer oriented, with careful attention to detail, organizational and time management skills in fast paced work environments. Strong interpersonal skills in dealing with a diversity of professionals, clients and staff. HIGHLIGHTS

Acted as Director of Photography for various assignments for Music World Entertainment Media Coordinator for Audi Fashion Houston (2010, 2011) Sole Proprietor and Operations Manager for Status Management Group Customer Service Trainer

PROFESSIONAL EMPLOYMENT

Preferred Homecare of New York 3/2018 - Present

Home Healthcare Assistant

. Monitors patient condition by observing physical and mental condition, intake and output, and exercise.

. Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands.

Gateway Group One-JFK Airport 3/2019 - 3/2020

Airport Customer Experience Specialist/Specialist Trainer

Trained all new customer specialist and provided a variety of information to customers/travelers, provide direction, resolve problems and/or complaints and assist as needed

Handle customer concerns and questions in a timely and efficient manner

Provide answers to all general inquiries from customers and other airport visitors SMG Status Management Group-Houston, TX 2/2005 - 1/2019 Sole Proprietor & Creative Director

Managed and operated accredited Media Outlet for IMG New York Fashion Week.

Actively managed and coordinated media events and public relations events for companies.

Functioned as recruiting manager for SMG

Fashion Houston Presented by Audi-Houston, TX 6/2010 - 5/2012 Media Coordinator of Photography

Assists in planning and developing a wide range of audio and visual of Photography Media that meet the development, public relations and recruitment needs

Prepares specifications in accordance with newspapers, magazines, photographers, videographers and fashion bloggers

Work independently on a project-by-project basis to fulfill guidelines

Accepts and receives incoming merchandise into warehouse

Warehouse Production

Maintains inventory of all warehouse stage items Music World Entertainment-Houston, TX 6/2003 - 5/2010 Photographer/Personal & Corporate Assignments

Assisting Media with Photos for Publications.

Coordinated and managed live stage performance of music artists

Photographed signings of various artists

Warehouse Production

Maintains inventory of all warehouse stage items

Accepts and receives incoming merchandise into warehouse Education

Overton HSPVA- Memphis, TN

Major: Music

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