Assistant Office

Location:

Sanford, NC

Salary:

65,000

Posted:

February 19, 2021

Contact this candidate

Resume:

Denise Davis

Dunn, NC *****

******.*******@*****.*** / 941-***-****

http://linkedin.com/in/denise-davis-72324722

SKILLS

Training development, content development, and instructional design

Test Script development and execution

Collaboration with internal and external stakeholders, team members, management, and SMEs

Correspondence via WebEx, Zoom, Google Meet, Microsoft Teams, and Skype

Explain complicated information in an understandable manner

Communication skills, including presentation, active listening, speaking, and written

Provide and accept productive feedback

Time management, prioritization, and organization

Microsoft Office, SharePoint, Visio, Learning Management Systems (LMS), PeopleSoft, Oracle UPK, Salesforce, Five9, Snag It, Snipping Tool, Unite Us, and other systems

Lean process improvement activities

PROFESSIONAL EXPERIENCE

Kepro 9/2020 – Present

Training Quality Specialist

Formulate, maintain, and improve training materials to educate 150+ Community Health Workers

(CHW) in seven NC Counties

Monitor busy call center for high quality patient referrals and phone calls

Develop CHW skill assessments for referrals and calls

Report training survey statistics to management

Johnston County Public Schools (JCPS) 4/2020 – 9/2020 Child Nutrition Assistant /Bus Monitor

New York State Education Department (NYSED) 9/2019 – 3/2020 Assistant in Educational Planning and Evaluation

Reviewed Annual Professional Performance Review (APPR) Plans for 25% of the 950 NYS school districts for compliance with state law

Recommended professional reports, studies, and white papers to provide NYS school districts with best practices in educator APPR

New York Statewide Financial System (SFS) 1/2008 – 9/2019 Trainer / Business Analyst in a matrix organization

Performed training development and instructional design compliant with policies and training standards

Executed training implementation using instructor led and virtual e-learning delivery methods

Maintained, improved, and updated training materials, and kept specific documentation of training activity for 10 SFS components

Developed and executed regression and user acceptance test scripts

Researched and resolved help desk tickets

Managed and monitored issues, risks, decision points, and requirements

Developed detailed project reports and communicated project status Erie Canalway National Heritage Corridor 5/2007-12/2007 National Park Service - Park Guide

University of South Florida Sarasota-Manatee 3/2005-3/2007 Program Assistant for the Office of Student Services

Provided Academic Advising and Admissions for the Human Resources Development Graduate Certificate Program

Coordinated and supported New Student Orientation, Honors Convocation, and Graduation

Streamlined the testing application and orientation registration processes Manatee County Tax Collector 10/2002-3/2005

Collections Clerk

DeSoto National Memorial 7/2001-10/2003

National Park Service - Park Ranger/Laborer

EDUCATION

Master of Arts in Adult Education

Graduate Certificate in Leadership in Developing Human Resources University of South Florida Sarasota-Manatee

Graduate Certificate in Project Management

The George Washington University (through the Office of General Services and ESI) Baccalaureate of Arts in History; Minor in Women’s Studies Rutgers, the State University of New Jersey

Associate of Arts in the Liberal Arts

Certificate: Fitness Specialist

Raritan Valley Community College

REFERENCES

Court Newton

Assistant Director, SFS

5 Harriman Campus Road

Albany, NY 12206

Phone: 518-***-****

*********.******@***.**.***

Joseph LeDuc

Former Supervisor, SFS