Employee Relations Executive Assistant

WENDY LEGION

202-***-**** **********@*****.***

AREAS OF EXPERTISE

- Human Resources

- Communication

- Customer Service

- Payroll Administration

- Project Management

- Purchasing

TECHNICAL SKILLS

- Microsoft Office 2003-2013

- Windows XP

- Windows Vista

- Windows 7

- Internet Explorer

- Data Entry

EDUCATION

- Prince George’s

Community College,

Criminal Justice

Technology, A.S. (In

Progress)

Public Trust Clearance

PROFESSIONAL SUMMARY

Twenty years’ providing administrative support and assistance to a variety of organizations, to include functions related to, human resources, clinical and medical care, market research, child care, and office automation. Skilled in interpersonal relationship development to build rapport with customers, identify the key issues, and find solutions and alternatives to problems that arise. Skilled in interpreting human resource law and guidance, and applying methodologies to attract viable candidates; maintains the highest level of confidentiality in business dealings. Excellent technical skills with the ability to extract data from multiple data collection software and creates a variety of informational reports.

PROFESSIONAL EXPERIENCE

Department of Homeland Security 04/2016 – Present

U.S. Citizenship and Immigration Services

Administrative Specialist III (Contractor)

• Provides executive level administrative support to senior level managers within the U.S. Citizenship and Immigration Services (USCIS), Office of Security and Integrity (OSI);

• Performs general administrative functions in support of day-to-day OSI operations to include, answering telephones and providing legendary customer service;

• Manages the calendars of senior management by coordinating the scheduling of meetings, appointments, and miscellaneous events, resolving scheduling conflicts, as necessary;

• Monitors multiple general and specific delivery email boxes daily; reviews emails to determine urgency and forwards or prepare responses to emails, follows-up and routes appropriately;

• Prepares and updates routine documentation for review and approval, such as, presentations, memoranda, correspondence, organizational charts and reports; improves quality of existing documentation in support of program management functions, as necessary;

• Participates in meetings and/or briefings, records and publishes meeting minutes and distributes them to the appropriate staff;

• Schedules and coordinates conference calls, as needed;

• Assists with the maintenance of materials and links for OSI SharePoint sites;

• Develops forms, announcements, surveys, and other miscellaneous materials;

• Utilizes Concur to prepare travel authorizations;

• Performs other duties as assigned;

Department of Homeland Security 03/2015 – 04/2016

U.S. Citizenship and Immigration Services

General Clerk I (Contractor)

• Provided administrative office support to the U.S. Citizenship and Immigration Services, Office of Security and Integrity, to include functions related to desktop publishing, office organization, office automation support, and customer service;

• Researched and developed new methods for automating administrative processes;

• Received, distributed, and sorted incoming mail and packages, frequently lifting up to fifty

(50) pounds; prepared packages to be shipped;

• Maintained the supply inventory of the office and requisitions new supplies, as needed;

• Used office automation equipment to fax, scan, and maintain electronic filing systems; References Furnished Upon Request

WENDY LEGION

202-***-**** **********@*****.***

• Operated a variety of office equipment, such as, copier machines, fax machines, printers, scanners, binding machines, and provides technical assistance to individuals, as needed;

• Performed other duties as assigned;

CoStar 09/2014 – 02/2015

Research Associate

• Researched and personally verified public data from across the country to proactively track ownership, availability, sale, and lease of hundreds of thousands of commercial properties;

• Maintained and built mutually beneficial relationships with clients;

• Operated multi-line telephones, determined the nature of each call, screened, and forwarded messages to the appropriate individuals;

• Utilized desktop publishing software to type reports, correspondence, type data into application forms; operated office automation equipment to maintain business records and reports;

• Followed-up with requests made to property managers, escalating those to the appropriate individuals, as needed;

• Gathered information that contributed to the development of various company websites;

• Performed administrative duties, as assigned;

House of Senate Child Care Center 05/2014 – 09/2014 Assistant Teacher

• Supported the teaching staff in implementing childcare programs, carrying out the child care mission and values, and providing high quality child care services to children and parents of the House of Senate;

• Maintained an open, warm, and professional relationship with all families; assisted parents with any needs or concerns;

• Planned and assisted teachers in preparing materials and supplies in advance for activities; assisted teachers in maintaining confidential records and files; and assisted teachers with preparing and serving meals;

• Chaperoned and motivated approximately fifteen (15) children, from age three (3) to six

(6), throughout daily activities;

• Ensured a clean and sanitary environment for teachers and children; United Medical Center 01/2008 – 01/2014

Behavioral Health

Executive Assistant

• Supervised intake workers, receptionists, and customers service representatives; developed and revised policies and procedures for the department;

• Provided administrative support to the Chief Executive Officer and Vice President of Department of Human Services Mental facility;

• Coordinated scheduling of meetings with outside vendors to include, credentialing agencies, Department of Mental Health, and the Joint Commission on Accreditation Healthcare;

• Utilized knowledge of human resources to perform a variety of personnel tasks for existing and new employees; processed payroll for the department; References Furnished Upon Request

WENDY LEGION

202-***-**** **********@*****.***

United Medical Center 09/2003 – 12/2007

Human Resources Department

Human Resources Assistant

• Provided administrative support to the Vice President of Human Resources and seven (7) Human Resources professionals within the department;

• Coordinated the details of special events and meetings for Vice President of Human Resources;

• Served as the initial point of contact for the department and ensured legendary customer service;

• Operated multi-line telephones, determined the nature of each call and responded appropriately and/or forwarded calls to the appropriate individuals;

• Assisted with planning and coordinating human resources events, meetings, and other miscellaneous human resources activities;

• Utilized financial data processing systems to process monthly expenses for the Greater Southeast Community Hospital Foundation employees;

• Coordinated and participated in the hosting of new management training classes;

• Maintained department supplies and equipment, requisitioned new supplies as necessary;

• Received, reviewed, and tracked applications and resumes; entered applicant personal data into the Application Tracking Computer System;

• Reviewed new hire files to ensure paperwork is complete and accurate before the start of the next scheduled orientation date;

• Updated employment posting boards, job hotlines, employment, and human resource forms, as needed;

• Provided guidance and information relating to benefits, employee relations, and recruitment processes, to applicants, employees, and customers;

• Prepared security documents for fingerprinting and issuance of employment badge; conducted pre-administration for pre-employment test procedures; scheduled pre- employment physicals; obtained and reviewed criminal background checks;

• Reviewed, sorted, and distributed incoming mail; prepared and shipped outgoing mail and packages;

• Participated in departmental meetings and recorded minutes for distribution;

• Tracked and received union and non-union disciplinary action reports using spreadsheets and other miscellaneous software;

• Prepared check requests for vendors and various agencies;

• Maintained the overall morale of hospital employees by distributing birthday cards to personnel within the appropriate month;

References Furnished Upon Request

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