Service Representative Customer

SURAJAT, BAWA

*********@*****.*** C: 862-***-**** Indianapolis 46214

Customer Service Representative

Profile

Experienced customer service professional with over 3 years in administration and customer support. Adept at handling various calls on a daily basis while consistently resolving client issues and tickets in a paid manner.

Skills/Area of Expertise

• Call Center Operations

• Inbound & Outbound Call Handling

• Telephone sales and Customer Support

• Compliant Handling & Ticket Resolution

• Fluent in English

• Order Processing /Transaction Management

• Data Entry and Administration

• Excellent Customer Service

• Web Navigation

• Problem Solving

Experience

Boxed NJ

Customer Service Representative

2018 – Present

• Handle 20+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.

• Memorized all company products and services to be able to answer customer questions quickly and efficiently and make upsells.

• Collate source data such as customer names, addresses, phone numbers, credit card details and enter data into various Customer service software.

• Trained new employees in customer service script recitation, conflict resolution, and data entry practices.

• Able to set up laptop, headphones, microphones, to converse with consumers.

Education and Training

Lagos State Polytechnic

BSC Mass Communication

2016

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