Project Coordinator

Swetha Krishnan

Project Coordinator/Admin

Swetha is a passionate, conversant and pragmatic professional possessing diverse business skills that encompass people, project/program, vendor and operations management and ready to contribute to your organization needs. She has the capability of successfully working with various teams including development and management. She loves to be with challenging programs and workspaces and strive in the best way.

***********@*****.***

513-***-****

Tampa, FL, US

SKILLS

Zendesk Trello

G-Suite Salesforce

Ms-Office Jira

Sharepoint SQL

Agile Ms-Project

Slack

Mercury Quality Center

LANGUAGES

Tamil

Native or Bilingual Proficiency

English

Full Professional Proficiency

ADDON SKILLS

Functional Testing

Project Administration

PMO UI Testing

Novice S/W Skills

EDUCATION

Masters

Masters in Financial Management

06/2001 - 05/2003,

Bachelors

Bachelor of Business Administration

06/1998 - 05/2001,

WORK EXPERIENCE

Project Coordinator/Admin

Payscout

08/2020 - Present,

Manage Product Requests, Product Information Requests and Pay Page Requests in Zendesk. Evaluating the incoming tickets and requesting additional details if needed. Managing and tracking SOWs, other Business and Vendor contracts. Evaluating integration needs with the team, assigning integration requests to Support members, tracking integrations and updating tickets.

Updating project documentation and project plan using Trello, Google Docs and Budget Tracker. Assisting with stakeholder communication by setting up calls and making sure stakeholders respond to all inquiries.

Managing project assets & making them easily accessible and coordinating beta product rollouts. Resource Management - On/Off boarding, track action items and manage communications. Vendor Management - Setting up meetings, periodic communications and escalations. CRM - Release Notes, Manage Documents and Requirements for Dev Team. Project Coordinator and Admin

AgileAlly Inc

05/2018 - 07/2020,

Performed various administrative/managerial tasks and assisted in any project management duties, ensuring that all policies and procedures were followed. Negotiated contracts, maintained documents and records, and executed quality control of products to ensure that the company's high standards were met. Provided accounting support to the Project Manager and pro-actively participated in weekly team meetings with executives.

CERTIFICATES

ASTQB - Foundation Level Tester

Achievements/Tasks

Achievements/Tasks

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