Property Manager Assistant

Professional Summary

Skills

Work History

PџіѠѐіљљю WіљѠќћ

Missouri City, TX 77489 • 281-***-**** • *****************@*****.*** Rent Roll, Yardi, MSI • Microsoft Word, Power Point Lotus 1,2,&3 • Multi phone system, 10 Key by touch

Ambitious Assistant Property Manager driven to provide exceptional administrative support and customer service. Strengths include legal research, time management and trial preparation. Clear knowledge of court processes and legal proceedings. Multi-talented Assistant Manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Experienced Assistant Property Manager with over 10 years of experience in Customer Service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Proficient in MS Office

Legal Research

Document filing

Document preparation

Team building

Supervision

MS Office

Customer service

Relationship development

Problem resolution

Eviction Specialist, 02/2018 to 03/2020

Texas Evictions – Houston, Texas

Wrote and filed pleadings with Civil court on schedule to maximize case success. Answered multi client calls within a reasonable time frame, to respond to inquiries, using open-ended questioning skills to attain applicable information. Adhered to privacy laws to avert possible information breaches and protect client data. Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.

Researched state statutes, decisions, legal articles, codes and documents. Assistant Manager, 08/2016 to 07/2018

ASAP Services LLC – Houston, Texas

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Coached team on effective upselling and cross-selling methods. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Assistant Property Manager, 05/2007 to 02/2018

Brompton Court Apartment Homes – Houston, Texas

Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs. Escalated any major issues to property manager for immediate remediation. Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution. Resolved conflicts between tenants regarding noise, encroachments and parking. Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.

Kept accurate records of all resident and tenant correspondence. Customer Service Representative Manager, 09/1999 to 02/2007 Assurion Road Side Assistant – Houston, Texas

Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.

Surpassed sales goals through implementation of effective marketing strategies. Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs. Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

Supervised 15 employees Supervisors in providing excellent customer service to callers requiring assistance for Road side assistance and provide assistance with car towing services or lock out Education

vehicle issues.

High School Diploma, 05/1982

James Madison Senior High - Houston Texas

Para Legal, 09/2000

Texas School of Business - Houston, TX

Graduated with 4.7 GPA

Bachelor of Business Administration: Business Administration, 03/2013 University of Phoenix

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