VERNON J. SPANGLER adkbhd@r.postjobfree.com

CELL: 573-***-****

EDUCATION / CREDENTIALS

Undergraduate Degree October 2009- July 2011

Network Security and Administration

Heald Business College, Concord, CA GPA 3.338

Provided educational training as a Network Security & Administration Specialist in contributing to team projects to create simulated real-world complex infrastructures, applications and situations. Studies focused on Management in Information Systems, Microsoft / Linux / Unix Operating System Technologies, Wireless Networking, Systems & Network Security, Cisco Networking, Advanced Routing Concepts, System Forensics, Defensive Countermeasures, Ethical Hacking, & Core Hardware Technologies. CERTIFICATIONS

CompTIA A+ Certified

CompTIA Network + Certified

CompTIA Linux Certified

NSP Nimble Certified

VTSP-IV VMware Certified

MCP (Microsoft Certified Professional)

MCSA (Microsoft Certified Support Associate)

MCTS (Microsoft Certified Technical Support)

MCITP (Microsoft Certified IT Professional)

EXPERIENCE

Middleware Engineer II June 2020 – Current

Paychex, Phoenix, AZ

Work independently under moderate supervision, responsible for troubleshooting, installing, configuring, and maintaining middleware and applications in support of business requirements. Perform middleware and application upgrades. Provide technical support during critical and non-critical business hours. Proactively identifies and automate the resolution to availability and performance failures throughout the environment. Continuous Delivery concepts such as Version Control, Continuous Integration, Testing (smoke, sanity, regression), Automation, and Orchestration as a means to deliver and support IT systems at Paychex. Technologies like Git, Artifactory, ServerSpec, Puppet, Ansible, and many more are the means to achieve our organizations 'as code' goals and objectives. Scripting (Bash, Powershell), and non-scripting (Ruby, Python, Go) languages are leveraged to extend features/functionality within our current toolsets and further our self- service, automation, and orchestration capabilities and services. Leverage the latest technologies from Cisco, Dell/EMC, Docker, Google, Microsoft, Oracle, Red Hat, VMware, and many Open-Source projects in our IT environment that are critical to delivering Paychex's IT infrastructure services. Integrated into DevOps teams

(Delivery Teams) with Software Developers and Testers, Build and Release Engineers, Solution Leads, Scrum Masters, and many more, responsible for delivering new products, features/functionality, and remediating defects for Paychex's Software as a Service (SaaS) solutions. Proactively identifies work requests that can be downshifted to Operations staff or automated via software automation and orchestration tools. Ensures that all working knowledge sets are properly documented and communicated. Sr. Systems Engineer October 2018 – March 2020

WebPT, Phoenix, AZ

Focused responsibility on implementing operation best practices for deployment, configuration, administrator and monitoring of the infrastructure environment to ensure 99.99% uptime requirements. To include working with hardware technology such as Cisco UCS, Dell Power Edge, Super Micro, Nimble, EMC and FortiGate enterprise equipment. Providing technical expertise in subject matters of Physical and Virtualizations to included products, AWS, VMware virtualization, Linux LAMP stacks, Microsoft Active Directory, IIS Clusters, DFS Clustering and MSSQL Clustering. Engineer solutions, administration and leverage monitoring to include Jenkins CI, Ansible, Git, Cisco Workload Optimization Manager, Zabbix Monitoring and New Relic. Working with and writing scripting code in order to leverage automation resources using languages as YAML, BASH, BATCH and Power Shell. Provide 24x7 top tier level support by responding to escalated issues, troubleshooting errors and developing technical solutions to ensure implementation of process improvements. Test, maintain, patching and monitor IAAS & SAAS solutions and server systems, including coordinating change control processes. Collaborate with development and business teams to determine best solutions for various goals and issues within the environment. Work with management, development, support teams and vendors to ensure on time, on budget, and quality delivery of technical solutions that support the strategic direction of the business under HIPAA and PCI guidelines. SKILLS:

Proficient in:

VMware Technology 6.x

Windows Failover

Clustering and Hyper-V

Windows 2000-2012 Server

Active Directory Domain

Services &Exchange

Unix/Linux, Mac OSX

DOS, CLI, PowerShell

Windows 9x, XP, Vista, 7, &

8

Microsoft Office systems and

software

Scripting and HTML, BASH,

PHP, Perl, Java, VB, and

Python

Custom System Image Builds

Configuration of Internet

protocols including HTTP,

HTTPS, FTP, SFTP,

TELNET, SSH, L2TP, DNS,

DHCP and IPV4

Hardware / software trouble

shooting, installation,

updating, and configuration

to include propriety

PERSONAL

QUALIFICATIONS:

Strong communication /

interpersonal skills

Self-directed with excellent

problem-solving abilities

Able to multi-task and

handle large work load

independently or with teams

Excellent Customer service

skills utilizing tact and

diplomacy

Resourceful team member,

skilled in identifying project

needs and creatively solving

problems.

Excellent listening skills and

a positive demeanor.

Provide genuine

commitment to quality and

customer service in a

deadline driven

environment.

Lead Data Engineer March 2015 – June 2018

Albertson/Safeway, Phoenix, AZ

Primary focuses on a variety of operating system platforms, disaster recovery and data protection in delivering technical infrastructure services for design, engineering, maintenance and support for the Albertson/Safeway's enterprise environment. Engineer solutions and guide others in adaptive problem solving while using innovative approaches to proactively tackle a broad range of problems in order to develop the appropriate recommendation, and to implement permanent solutions. Provide 24x7 top tier level support by responding to escalated issues, troubleshooting errors and developing technical solutions to ensure implementation of process improvements. Support for all products, solutions or processes as assigned and in accordance with internal Support Management standards and procedures. Support and maintain hardware, software and connectivity components by analyzing the functionality of infrastructure framework and designing and planning major upgrades and changes to ensure reliability and availability. Collaborate with key stakeholders by regularly communicating, clarifying technical solutions and supporting timely and efficient team operations by utilizing and sharing knowledge and expertise. Support Business and IT customers through service and change requests submitted. Maintain a common documentation library of standardized procedures and configurations (Runbooks). Work with business representatives, IT Management, IT development, support teams and vendors to ensure on time, on budget, and quality delivery of technical solutions that support the strategic direction of the business and IT. Collaborate across Operations and Implementation teams to determine best solutions for support.

Sr. Systems Integration Engineer Architecture June 2013 – March 2015 Arizona Strategic Enterprise Technology – State of Arizona, Phoenix, AZ Providing technical expertise in subject matters of Physical and Virtualizations to included products, AWS, Azure, VMware ESXI, Microsoft Hyper-V & ADDS Clusters, Enterprise Linux OS’s, High availability UCS systems, storage solutions, and cloud-based solutions. Analyze high available systems, business process and other data processing problems in order to provide analytical procedures in order to improve systems & business productivity. Analyze user requirements, procedures, and problems to automate or improve existing systems and review high availability system capabilities, workflow, patch management and services scheduling limitations. Analyze information processing or computation needs and plan and design computer systems, using techniques such as structured analysis, data modeling and information engineering. Develop, document and revise systems design procedures, test procedures, and quality standards. Provide staff and users with assistance solving server and SAAS Application related problems. Test, maintain, and monitor SAAS problems and server systems, including coordinating change control processes. Consult with management and senior personal to ensure agreement on system principles. Expand or modify system to serve new purpose or improve workflow. Recommend new equipment or software packages. Confer with clients regarding the nature of the information processing or computation needs of a SAAS program. Train staff and users to work with SAAS programs. Coordinate and link the server systems within an organization to increase compatibility so that information can be shared. Utilize the system services in the analysis and solution of business problems such as development of integrated production and inventory control. System Administrator September 2012 – June 2013

GlobalMed, Scottsdale, AZ

Assigned as single POC in the Network Operating Center in providing and overseeing GlobalMed's best practice policy and procedures under ITILv2/3. Optimized delivery of technical support to all tiers by composing and documenting standardized team processes and procedures under ITILv2/3. To include maintaining successful SLA matrix measures for requested task, incident tickets and severity outages as to avoid major SLA contractual penalties to the network infrastructure. Provided improved processes to existing workflow procedures which allowed work to request the needed data requirements and adjustable timelines which in turn improved overall response times by avoiding any SLA penalties. Supplying weekly, bi-monthly,

& monthly reporting against various systems in the enterprise identifying the deltas with system capacity for new, decommissioned, virtual and physical system. Maintaining and support all related task associated with virtual and physical systems residing in the GlobalMed networking enterprise. Multiple successes resulted in maintaining quality systems. Created, documented and executed maintenance procedures, including system upgrades, patch management and system backups. Improved overall patching & security percentages in maintaining documentation and the utilization of operational management software within the enterprise. Planning, Implementing and Management of Digital Signage server and systems. Performed Performance & Security Load testing for various applications and systems. Management of Document Management system based on Microsoft SharePoint Server 2010 and Master Control. Administration of Exchange/Communicator, VMware ESXI, Hyper-V System Configuration Management, Active Directory Domain Services to include DHCP, DNS, Group Policy Management, SAS/NAS, Anti-Virus security, Patch Management systems, Operational Monitoring, and Service desk Services. ADDITIONAL EXPERIENCE

Facility Lead System Engineer II April 2012 –September 2012 Banner Health, Mesa, AZ

Supporting software groups and engineering teams in designing and implementation of various projects for the focus of the new IT healthcare reform. Coordinate and lead facility IT staff on upcoming corporate ITILv3 changes. Review, analyze, document, & implementation of hardware and software. Duties to Include: Facility Lead System Engineer II; supervising 4+ technicians across multiple facilities. Responsible for documentation, progress and updates to the Corporate Team. Identified for having highest number of computers upgraded to date. Liaison Coordinator with all department directors at Boswell, addressing any special needs and scheduling of Windows 7 upgrades. Ensuring all user data is backed-up, transferred and confirmed. Additional backups of sensitive data. SCCM Migrating over 5,000 systems with the highest regards to customer service and satisfaction. Researches new technologies for both hardware and software systems and implements new solutions in the desktop computing environment that support business and clinical applications. Participating and leading project teams spanning many departments over multiple facilities in the Phoenix metropolitan area. Providing advanced escalation support and serves as a technical resource to other department staff. Provides systems analysis and technical support for MS Exchange E-Mail, proprietary productivity tools, Active Directory Domain Services groups and collaboration products, and emerging technologies in the desktop computing environment. Performs basic network administration functions such as adding, deleting and changing user accounts, granting access privileges to network resources. Reporting data gathered from remote management and inventory systems and uses this information to provide direction on initiatives at the facility and regional level. Support the project initiation process including drafting documentation and identifying equipment requirements. Helps complete the project closure tasks including lessons learned documentation; issues transition; and project document management. Maintain standard project management tool documentation.

Systems Administration January 2012 –April 2012

Technical Business Consulting, Phoenix, AZ

Managed the implementation of the server & desktop systems for a variety of government and financial agencies. Provide second level support for senior network engineer and administrators. Specific areas of second level support included advance networking, third-party hardware and software, and 24/7 support escalations. Duties to Include: Administration of Microsoft Failover Clustering with Hyper-V. Administration of Microsoft Active Directory Domain Service and Exchange 2003 to 2010. Maintenance with Symantec Backup Exec and Cloud data storage. Implementation of Active Directory Domain Service Exchange user for Windows 2003 Server, Windows 2008 Server, and Windows 2010 Small Business Server. Installation of Internet Information Service (IIS) and Microsoft SQL Server 2008 R2. Installation and Updates for Symantec, McAfee, AVG server anti-virus protection. Install, Maintain and configure physical and virtualized server environments. Experience mounting and racking network and server hardware and network cabling management. Server hardware and configuration such as RAID, iSCSI Storage Area Networks and NAS. Evaluate system logs for security updates and system failures. Implement security updates and patches. Establishes & maintain Information System Infrastructure documentation & diagrams. Work with various vendors on a daily basis to install/upgrade hardware and/or software. Resolve desktop issues for Windows XP

& 7 (32,64 bit) workstations. Maintain the network infrastructure through all lifecycle phases including design, installation, maintenance, administration, and support. Participate in solution design and implementation processes to support the network infrastructure. Participate, under direction, in the design, selection, and implementation of network infrastructure hardware and logical design. This will include working with customers, vendors, and other IT Operations staff. IT Consultant Tier II Support July 2011 – January 2012 Dell Honeywell, Glendale, AZ

Performed system support utilizing Microsoft Server, Workstation, and UNIX Server Architecture with knowledge in basic software programming. Upgraded Microsoft Server, Workstations, and Operational related software. Established and maintained external communications with other networks. Trained current and new staff on updated operational procedures and equipment. Duties to Include: Provide project support, data management and analysis on multiple projects. Manage relationships with end users and coordinate work between different teams at different locations. Utilizing Microsoft Server, Workstation, and UNIX Server Architecture with knowledge in basic software programming. Imaging & reimaging Microsoft Server, Microsoft Desktop, with Operational related software with and without Raid configurations. Coordinate with system operators and managers to resolve corporate operational policy & procedures. Providing Tier II support for over 5000+ desktop systems that utilize Windows XP, & 7 (32 64-bit platforms). Perform security patch maintenance & desktop remote services. Deployed updates, service packs and hot fixes using LANDesk, Custom Scripting, and Group Policies. Scripting different programming languages in order to decrease technical installation and security patch overhead. Setup and deploy new computer asset using Active Directory and Linux Unix LDAP. Resolving end user difficulties with PKI certificates to include lost passwords, expired certificates, and multiple industries standards. Installing and resolving Encrypted Hard Drives issues to include boot loader part ions. Using Remedy, BMC, and Citrix ticket tracking software. Implemented & secure, redundant VPN-based Systems using proprietary software with PKI Authentication. ADDITIONAL EXPERIENCE

Systems Support Analyst July 2007 – March 2009

February 1999 – September 2004

United States Army, Ft. Gordon, GA

Initialized and loaded data bases; positioned, assembled, and interconnected equipment components; oversaw operation of sensitive equipment; adjusted and aligned equipment to prescribed tolerances; interpretation and use of operating instructions, established and maintained information and systems connectivity diagrams. Coordinated with system operators and supervisors on a variety of mission critical objectives. Performed organizational, routine, and scheduled maintenance and repair. Assisted senior-level personnel in performing, testing, evaluation, troubleshooting, and repair actions 24/7. Duties to Include: Operate, maintain, and defend command control, communications and computer systems valued in the millions of dollars. Support the communication / computer needs of several thousand users stationed in the United States and abroad. Plan and deploy communication solutions worldwide. Support the Commanders in an array of forms addressing the full spectrum of command, control, communications, servers, and computer issues and initiatives. Lead team members to sustain worldwide voice & data communication projects. Implement a plan and carry out migration of Active Directory Exchange user from Windows NT Server, Windows 2000 Server, Windows 2003 Server, and Windows 2008 Server. Utilize Linux Unix OS to conduct advance media infrastructure and facilitate with team members for promoting process improvements and enhance operational efficiency. Utilize and debug custom propriety software and scripting designed for deploying security updates. Identify, isolate and repair computer equipment showing wear and tear during preventative maintenance routines. Plan and lead training sessions for new and existing clients. Provide support as necessary on a 24-7 basis to limit system down time during internal or external outages and peak periods. Coordinate LAN/MAN/WAN

(TCP/IP) network implementation projects; maintain project control plan; and report project progress to management. Travel to offsite locations to perform related work; transport equipment and materials to and from remote work sites; and respond to emergency situations. Installed logical printers on a print server and preparing print server to host clients. Implement Server and Desktop Protocol to include FTP, SFTP, Telnet, SSH & SSH2. Configure Cisco Router, Layer 1 & 2 Switches to DOD Standards. Management Information System June 2005 – June 2007 Terrible’s Casino, La Grange, MO

Provided technical support 24/7 with applied knowledge of Microsoft Server, Workstation, and UNIX Server Architecture with experience in Oracle RDB and Micros. Developed and strengthened working relationships with other corporate MIS units, customers and partners. Maintained routine daily and weekly backup of multiple data bases and network configurations. Trained current and new staff on updated operational procedures and equipment. Duties to Include: Utilizing Microsoft Server, Workstation, and Linux UNIX Server Architecture with knowledge in Oracle RDB and Micros. Maintained the LAN network operations, including limited hardware and software installation and set-up, documentation, administration, technical maintenance and user support. Maintaining security measures and routing backup of Windows 2003 Server and AS400 DB2 Linux Unix Systems. Schedules downtime and preventive maintenance activities required to keep all equipment in good operating condition. Maintain Micros system servers and docking stations. Administrate computers and servers to Windows Active Directory Exchange services. Performed network administration functions, set up network user accounts/permissions, reset passwords, and administered group policies via Active Directory. Troubleshooting user problems relating to Operating System issues (Windows 2X Server and Windows XP), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity. Implement VPN connections using L2TP & PPTP. Maintain Cisco Routers and Switches to allow VPN clients Secure connections. Managing the MIS inventory to include hardware and software and verifying licensing. Establishes & maintain facility wide IT policy procedures (AUP, IUP,PAP, & LSP).

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