RESUME

SHIVANGI SEN

Computer Science Engineering D.C.

Gali No. 6, Krishna Apartment, (Near Om Hospital)

Mamura, Sec-66, Noida (201305)

Email: adkber@r.postjobfree.com Contact No: +91-769******* OBJECTIVE

Experienced professional in Technical Support, graduated in B.E CSE from RJIT Gwalior (M.P). A skilled communicator, able to maintain cultural sensitivity, establish rapport with members of diverse groups and promote team cohesiveness along with positive attitude towards learning. Able to work even in stressful environment.

SKILL SET

Second tier monitoring and response for all system & services of SysTools Software.

Worked with US/Uk/Canada/EMEA clients by taking remote access of their machines.

Knowledge about Email Migration, Data Backup & Conversion, Data Recovery Software.

Good command over communication & interpersonal skills.

Team building & leadership skills

Trained on hardware and networking technologies

Meeting the deadlines and given targets

Taking care of the responses to customers and escalating the issues when needed. Work Experience

Worked as Technical Support Engineer at Systools Software, Delhi (Jul 2019 – Present)

Installation, configuration & troubleshooting OS and Server level Trouble Shooting

Taking care of Client Escalations and following up those cases to resolve under Technical Team

Hardware & Network troubleshooting in the environment of Windows 7, Vista & XP. Win8 window server 2003, Window Server 2008, Server 2012, Mac.

Installation of Application Software and Antivirus and taking care of all updates

Knowledge about OWA and mapping EWS settings to perform conversions.

Providing effective resolution to customer queries related to product and improving relationship with customers by anticipating customer future requirements, thereby ensuring a positive customer feedback.

Experience in web application fundamentals, client deployment of Web/Browser based applications.

Worked as Relationship Officer at Ojasvin Overseas Education, Noida (Feb 2019 – Jul 2019)

My responsibility mainly involves addressing the concerns of students who wants to continue MBBS from abroad.

To guide and help students in selecting the best colleges as per requirement.

Improve the overall customer satisfaction rating of the organization. EDUCATIONAL QUALIFICATION

Qualification University/Board Institute

Year of

Passing

Percentage/

Grade

B.E. RGPV Bhopal RUSTAMJI INSTITUTE OF TECHNOLOGY 2018 8.10(CGPA)

(up to 8th sem)

High Secondary M.P. Board S.D.M.S. GWALIOR 2014 87% High School M.P. Board S.D.M.S. GWALIOR 2012 88.5%' ACADEMIC PROJECTS

Done Project titled BIG DATA in Banking System which is a study of research papers on big data in banking system, analysis of customers banking data. On the basis of that analysis, it is the use of big data in banking system, as the analysis of customer’s account and provide dynamic Interest rate according to customer’s account and balance.

Done Project titled VNC for ANDROID which is a VNC server system that can run on an Android Mobile phone and can access its features from a Windows or Linux based system, both systems should be present in the same network.

INDUSTRIAL TRAINING

Training in web designing (HTML, CSS, and BOOTSTRAP) from cloud trains system (Gwalior).

Training in the profile of Android Developer from Fadsan Technology Pvt Ltd. TECHNICAL SKILL

Programming languages: C ++, Java Core, and Android Basic.

Knowledge about Selenium, Postgre SQL, Test cases etc.

Web Creation Tools: HTML, CSS.

Knowledge about UNIX, Linux operating system.

CAPABILITIES

Get along with a team Positive Attitude

Hard Work with patience.

Efficient in adapting new things.

Positive Attitude.

Quick Learner.

PERSONAL PROFILE

Father’s Name - Mr Satendra Sen.

Date of Birth - 10th July 1997.

Gender - Female.

Marital Status - Single.

Nationality - Indian.

Language known - Hindi and English.

Hobbies - Dancing, Reading Books, Drawing, Solving problem Reading about new technologies in free time.

DECLARATION

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. DATE:

PLACE: Delhi SHIVANGI SEN

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