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Sales Customer

Location:
Germantown, MD
Posted:
February 20, 2021

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Resume:

DANIEL LEWIS.

304-***-**** ***** Great Park Circle, Germantown, MD 20876 adkb6p@r.postjobfree.com

PROFESSIONAL SUMMARY

Outgoing Customer Service Professional with significant call center experience and adaptive technical skills in Web, Mac, or PC based applications. Well-suited for entry positions in Office Support, Retail Sales and Management, Customer Service and Phone Representation.

SKILLS AND QUALIFICATIONS

Easily adapts to dramatic shifts and changes in business needs or competitive challenges.

Excellent track record and recognition in Customer Service, Troubleshooting and Support.

Solid organization and excellent time management skills, utilizing available resources to excel in position.

Significant technical expertise on Apple products and services as well as experience in MS office and Microsoft Publisher.

Performs well alone or on teams of diverse individuals, taking initiative whenever possible.

Outstanding interpersonal and communication skills, both speech and written word.

WORK HISTORY

Apple Inc. Full-Time Technical Expert

Jan 2019 TO present

CONTRIBUTIONS:

-Successfully maintained customer relationships through troubleshooting issues not only for customers but with them.

-Rarely escalated customer issues to leadership team through active problem solving.

-Balances priorities to achieve individual and team productivity goals with great and accurate attention to detail.

-Document all pertinent user information and the nature of the problem with accuracy in all supported systems.

-Develop product knowledge and research required information using all available tools and resources.

-Ability to listen and provide feedback and mentorship to others.

-Experienced in working in a dynamic, fast-paced environment and can make decisions quickly, sometimes under tight deadlines.

Mylan Inc. Production Technician

OCT 2018 TO JAN 2019

CONTRIBUTIONS:

-Introduced to cGMPs, SOPs, good documentation practices

-Perform sampling/in process testing supporting the manufacturing and validation processes for the current processes as well as developmental work as required

-Experience working with and around potentially hazardous energy sources ie, compressed air, steam and electricity

-Able to function with minimal supervision to perform on time delivery of solutions

-Performed cleaning procedures for tanks and other equipment (cip, cop)

-Handling as well as documentation for controlled drugs

-Perform and document integrity testing of filters including bubble point

-Weigh/dispense raw materials according to batch documentation

-Some experience viewing batch documentation with FDA auditors

Kay Jewelers Full-Time Sales Associate and Third-Key with Management experience

Oct 2013 to Oct 2018

CONTRIBUTIONS: Successfully resolved several customer support issues in a timely fashion each day; maintained advanced knowledge using both internal and external materials to facilitate resolutions; rarely escalated tickets, closing customer cases without supervisor intervention. Provides leadership and customer service support during holiday rush; ensured all customer inquiries were answered and concerns were promptly addressed; efficiently maintained floor coverage, payroll and scheduling using company software; operated POS system with minimal error, avoiding cash-handling mistakes and streamlining transactions.

-in Holiday ’15 was elected to move to Fairmont to the largest store in the district to begin training for my own store. After several months of working manager hours, I was given the opportunity to run another store in the company. For nearly two quarters I fully operated a store with minimal staff, decreased deficits and trained several assistant managers and sales people under myself. All while filling positions in a separate store.

Holiday Inn Front Desk and Night Audit

Oct 2013 TO Feb 2015

CONTRIBUTIONS: Greet and introduce the hotel to new guests. Work with team members to setup the daily activities such as the check-in and check-out lists and portfolio. Listen to guests needs and make them feel as comfortable as possible while staying on the property. Suggesting new and exciting things for out of towners to do during their visit. Prep and run the night audit.

EDUCATION

MARSHALL UNIVERSITY

Huntington, WV 2008-2009

Relevant Coursework Completed: Psychology; Business Writing



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