Manager Customer
Resume:
CURRICULUM VITAE
OF
KGOMOTSO LEAH
LOUWFANT
KGOMOTSO LEAH LOUWFANT
081******* *************@*****.***
OBJECTIVES
I am looking for a challenging job that can provide me with a range of goals and job objectives; to enhance my professional skills, capabilities and knowledge in an organization or environment which recognises the value of my hard work and trust me with the responsibilities and challenges.
EXPERIENCE
• African bank
13 November 2013 – To date
Collection Consultant
• Collecting payment on defaults accounts.
• Dealing with customers in diligently, courteously and professional manner.
• Negotiate on payment plans to rehabilitate customers accounts and advise customers on alternative payment plan.
• Response to customer inquiries.
• Persuade customers diligently to pay due amounts. Create repayment schedule based on situation.
• Retain customer loyalty while initiating processes for collection of payments.
EDUCATION
• Founders Community School
2007
Matric
Grade 12
• London School of Business and Management
2011
Business Management
Higher National Diploma NQF 6
• Ifundi
2015
Contact Centre Support
National Certificate NQF 2
• Bank Seta
2017
Banking
Further Education and training Certificate NQF 4
• Bank Seta
2019
Banking
Further Education and Training Certificate NQF 5
SKILLS
• Active listening skills
• Communication skills
• Computer skills
• Customer service skills
• Leadership skills and
• Problem solving skills
LANGUAGE
• English – Read, write and speak
• Northern Sotho – Read, write and speak
• Setswana – Read and speak
• Isizulu – Read and speak
REFERENCE
• Leonie Pienaar *African Bank*
Collections Supervisor
********@***********.**.**
• Tebogo Mabele *African Bank*
Collection Operational Manager
*******@***********.**.**
Contact this candidate