GRACE CALINGASAN BARLETA

*** ******* ****. *** ***** City, Laguna

Mobile: 092********

Email Add :adkav2@r.postjobfree.com

OBJECTIVE:

Seeking a position as a Customer Service Representative

Client focused service driven, goal oriented, enterprising work ethic and solid integrity.

Accountable and well organized.

SUMMARY QUALIFICATIONS

Excellent human relations skills, having dealt a variety of customer and employees.

Superior ability to achieve immediate and long term goals.

Proven ability to analyse plan manage and motivate.

EDUCATIONAL BACKGROUND

CERTIFICATE IN PHYSICAL THERAPY

University of Perpetual Help System Binan, Laguna

Major in Physical Therapy Aide

Graduated on March 31, 2002

VOLUNTEER WORK

Community General Hospital

Assistant Physical therapy

San Pablo City, Laguna

May 2003 – February 2008

PROFESSIONAL EXPERCIENCE

IGT Interglobe Tech. Phils. Inc.

Mckinley Hills Cyber Park

Fort Bonifacio, Taguig

Customer Service Associate

UNITED AIRLINES – UNITED RESERVATION

January 12 2015- January 30 2016

TELEPERFORMANCE

Sm Aura, Fort Bonifacio Taguig

Customer Service Associate

HILTON HOTEL RESERVATION

May 22 2017- December 19 2017

RELEVANT EXPERCIENCE

Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

Listen attentively to caller needs to ensure a positive customer experience.

Access electronic and paper cataloging systems to look up product information and availability.

Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

Proven experience providing customer support in busy call center environments for public utility and insurance industry employers.

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.

PERSONAL BACKGROUND

CITIZENSHIP: FILIPINO

CIVIL SATATUS: SINGLE

BIRTHDATE: APRIL 17, 1981

HEIGHT: 5’3

WEIGHT: 125 LBS

RELIGION:CHRISTIAN

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