Receptionist

Alyssa Gutierrez

***** **** ***** ****** *** Vegas, NV 89179

702-***-**** • adkao1@r.postjobfree.com

Skills/Abilities

● Microsoft Word, Excel, and PowerPoint

● Type 60 WPM

● Ability to work in a team or independently

Education

Odyssey Charter High School August 2016 – May 2018 Standard High School Diploma Clubs/Organizations

Key Club 2014 – 2018

National Honors Society 2016 – 2018

Certifications/Work Cards

● CPR/First Aid certified

● Nevada Health card

● Nevada Registry member (Lvl. 1.1)

● Nevada Non-Gaming Card

● Nevada Child Care Card

Work Experience:

Towbin Kia December 2020- Present

Receptionist/Cashier

● Answer and direct phone calls as needed.

● File and scan service paperwork.

● Operate switchboard telephone system.

● Accept and process customer payments in cash, credit card, and check.

● Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.

Imagination Station Early Learning Center January 2020- February 2021 Front Desk/Floater

● Answer phone calls and answer any questions regarding the facility.

● Conduct tours around the facility.

● Enter family information into ProCare.

● File child files.

● Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.

● Assist in classrooms as needed.

● Serve snacks/meals to children.

Chapman Chrysler Jeep August 2019- December 2019

Receptionist/File Clerk

● File service paperwork and

contracts.

● Answer and direct phone calls.

● Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.

● Operate switchboard telephone system.

● Accept and process customer payments in cash, credit card, and check. The Orleans Hotel & Casino April 2018 – August 2019 Attendant Child Care Center, Kids Tyme

● Communicate with parents/guardians regarding the needs and behavior of children and the Center rules.

● Maintain records of arrivals, departures, etc.

● Play games with and assist children.

● Supervise and monitor the safety of children.

● Provide meals and snacks for children.

● Checking children in/out of facility.

● Handling multiple phone lines.

● Answering phone calls and any questions in regards to the facility.

● Accepting payment prior to check out.

Circus Circus Hotel & Casino July 2016 – April 2018 Midway Games Operator

● Receive money from customer to play their game, make change, and give prizes as appropriate.

● Maintain proper security of money belt.

● Operate games according to the rules of the Midway Games Manual.

● Stock and/or repair merchandise when assigned.

● Clean game at the end of shift and assist with trash duty.

● Receive and return bank from Supervisor at appropriate times.

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