ARSHAD NAZ

Langley BC V*Y *H*

adkakj@r.postjobfree.com

778-***-****

An enthusiastic, front line customer service representative offering over three years experience in the service and hospitality industry. Seeking an opportunity to enhance and exceed employer expectations in a professional office environment.

Skills

•Ability to balance priorities and co-ordinate work effectively.

•Receiving clients in person and via telephone.

•Answering questions about company and services in a variety of languages.

•Treating all people with dignity and compassion.

•Analyzing large amounts of information.

•written and verbal communication skills in English, Punjabi, Urdu, Hindi

•Client care and sound judgment in challenging situations.

•Project management and team building skills.

•Strong interpersonal, mediation, negotiation and conflict resolution skills.

•Always willing to learn new methodologies.

CAREER HISTORY

LAWYER,

Karachi, Pakistan May 1998 - July 2014

served as Civil Lawyer in court of law

Customer Service, Planned, evaluated, administrated and keeping client documents safe.

Drafted civil cases I e) property, Rent, Family cases, Administration, and represent in courts.

Presenting evidence in court to support clients in legal proceedings.

Researching precedents in law libraries and then using the finding to provide a defense for their clients and represent/ support their cases in court.

Writing up legal documents like will, trusts and gifts.

Appearing before legislative and regulatory bodies or government agencies.

UNHCR, Karachi, Pakistan June 2002 – June 2004

Associate Legal Advisor

•Guide/counseling refugees in Karachi Pakistan in international Refugee Law/UNHCR Law.

•Visited prisons, Community and police stations. Followed and represented UNHCR in Courts of law for Cases.

•Giving support, recognition and rewards to junior staff.

•Provide information concerning their rights and obligations.

Canada Institute of linguistic, Langley, BC

Language Resource Person Sept 2019 – Dec 2019

•Taught students about environmental and cultural awareness in workplace.

•Taught students to use a number of techniques to gather words, phrases and or sentences, as well as a specialized phonetic writing system used by linguists.

•Taught advanced field methods, analysis and writing.

Education

MA Political Science

Karachi University, Karachi, Pakistan

LLB in Law

Karachi University, Karachi, Pakistan

Bachelor of Arts

Karachi University, Karachi, Pakistan

Current Certifications

Bookkeeping and Introduction to Accounting

FV Continuing Edu

Admin & Accounting Works program

Sources Surrey

MS Office Word and Excel

Building Supply Warehouse and Distribution Worker

• OFA Level One First Aid

• Lean Manufacturing

• Logistics and Supply

• Workplace Safety

• Quality Control

BSIA/North West Skills Institute Langley, BC

Volunteer Activities

•Langley Food Bank – distributed food to clients, assisted in stocking shelves

•Mission Thrift Store-Customer focus, Communication, Team work, Quality orientation, problem solving.

•Guided/counselled refugees in Bangkok Thailand in international Refugee Law/UNHCR Law and Private Sponsorship.

•Translated their documents from Urdu/Punjabi to English and English to Urdu/Punjabi.

•Interpreted English and URDU/Hindi Pastors/Representative into English and Urdu/Hindi Community

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