Manager Administrative Assistant

Tania M. Matos, M.S.

Norwalk, CA *****

************@*******.*** 562-***-****

EDUCATION

Alliant International University, Los Angeles Alhambra, CA PhD Student, Organizational Psychology August 2018-Present Alliant International University, Los Angeles Alhambra, CA Masters of Science, Organizational Psychology August 2015-May 2018 Thesis: To Rejoin the Workforce or Not to Rejoin the Workforce: The Role of Career Identity and Social Support on Motivation among the Involuntarily Unemployed University of California, Irvine (UCI) Irvine, CA

Bachelors of Arts, Cognitive Science September 2013 PROFESSIONAL EXPERIENCE

Center for Innovation and Change (CIC) Alhambra, CA Consulting Project Team Lead Intern January 2016-Present

• Contributed to and co-developed a group-led needs analysis report

• Conduct qualitative data analysis through transcription and coding of client-led meetings

• Coordinated and co-led a qualitative analysis workshop for group members

• Review quantitative data developed by quantitative data team leads

• Participate in weekly internship meetings to discuss needs and expectations of clients

• Presented on qualitative findings on client-based meetings to group members

• Trained in qualtrics for survey development

• Led consultation-based conference calls with client regarding facilitation planning for meetings

Pioneer Medical Group Cerritos, CA

Administrative Assistant December 2014-August 2015

• Fielded patient complaints to respective department managers

• Supported corporate manager in completing delegated tasks and assignments

• Reviewed and edited weekly health care provider performance logs (booking lead time reports)

• Cleaned data of booking lead time reports

• Attended, transcribed, and coded notes from company safety meetings

• Scanned, faxed, copied and discarded confidential documents according to HIPAA guidelines

• Prepared corporate and regional clinic mail at corporate headquarters

• Sorted and distributed incoming departmental mail within corporate office Classic Image Photography Cerritos, CA

Production Manager June 2014-December 2014

• Maintained extensive project management with multiple deadlines

• Consulted with various high school faculty advisors on event coordination

• Managed and trained incoming staff via applied group setting and individual tutorials

• Communicated with production lab regarding order status

• Processed, tracked and updated all incoming and outgoing orders

• Packaged, labeled, and organized outgoing orders, including shipping packages via priority mail and Fed Ex

• Conducted and oversaw the financial transaction of photography sessions, shoots, and events

• Managed monetary responsibilities including cash balancing, sales transactions, and daily deposits

• Managed follow-up of customer satisfaction and consumer behavior Customer Service Representative June 2005-June 2014

• Provided quality customer service and sales

• Delivered pricing information on various products and services

• Answered multiple phone lines with professional phone etiquette

• Confirmed client appointments through next day call reminders

• Rescheduled and canceled appointments as necessary

• Notified photographers of late appointments or cancellations

• Consulted with and assisted costumers telephonically and interpersonally about progress of product order

• Collected payment for various products and services

• Registered customer information via demographic information database

• Performed high volume data entry

Social Sciences Academic Resource Center (SSARC) Irvine, CA Training and Development Manager Intern September 2011-June 2013

• Assessed the needs and motivational factors of the staff

• Prepared training development sessions with co-manager

• Developed and maintained the schedules of 20+ staff

• Consulted on graduate school application process, resume and written statement revisions

• Maintained follow-up with college students seeking information on graduate school, internships, and volunteer experiences

• Presented workshops on topics including resume development and the components of graduate school application process

• Promoted organizational value and work motivation of staff by hosting numerous social outings

• Analyzed organizational flow via feedback of training session and organizational duties

LaunchPad Careers Workforce 2.0 Irvine, CA

Research Analyst Intern April 2011-June 2011

• Identified and scrutinized Request for Proposals (RFPs) and Request for Qualifications (RFQs) applicable to company services

• Researched the economic development and industry of counties affiliated with company

• Examine, revise and develop RFP and RFQ shreds organized for the management unit

• Collected, analyzed, and recorded data pertinent to company growth and development

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