Service Representative Customer Care
Resume:
MICHAEL BATTLE
Port Saint Lucie, FL
*************@*****.***
Experienced Customer Service Agent as well as Warehouse Associate who carries himself professionally, takes working serious and works hard. Adept in computer database programs offering exceptional customer service and retaining disgruntled clients who have issues with the company’s product. Specializes in dealing with angry clients processing large amounts of call data and interpreting customer service data from a spreadsheet. Also have skills in the loading and unloading field and performing everyday warehouse tasks. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Technical Support/Customer Care Representative
NuCO2 - Stuart, FL
August 2019 to Present
• Troubleshoot over the phone for over 100,000 National companies who use out CO2 and CO2 products
• Handle a high volume of calls
• Handle over 100,000 national accounts
• Dispatch Drivers to different areas
• Schedule services to be done at over 100,000 different locations Customer Service Representative/Call Center
Abbott Diabetes Care - Port Saint Lucie, FL
February 2017 to October 2018
• Customer service rep for ADC where I helped people get, and informed consumers about a diabetes device to check their sugar levels
• Handled inbound calls from prospective clients and tried to turn those prospects into paying customers.
• Schedule appointment calls for customer when they would call in with a medical issue.
• Helped to train new associates and also developed training manuals for existing associates being introduced to new processes.
Customer Service Representative
Maximus - Fort Pierce, FL
May 2017 to November 2017
• Customer Service Rep for Florida Kid care, handled inbound and outbound calls for children's health insurance.
• Handled basic customer insurance claims and transferred calls that required more focused assistance.
• Maintained a high rating for each metric that the company used to rate call associates.
• Regularly received commendations from management and customers on high level of customer service. Ramp Agent
United Airlines/ATS - West Palm Beach, FL
WORK EXPERIENCE
August 2015 to May 2017
- West Palm Beach, FL August 2015 to May 2017
• Serviced planes at Palm Beach International Airport for United Airlines
• Complied with all safety protocols and station policies staying updated on their evolving nature
• Stored removed and transported customer baggage
• Tracked and recorded arrival and departure of flight food and maintenance staff on planes
• Worked with manager scheduling ramp agents to ensure manpower was utilized advantageously
• Regularly participated in training and courses to stay abreast of company local and federal regulations in compliance and safety
• Maintained detailed records of daily activity for supervisor
• Secured ramp areas ensuring only personnel wearing appropriate ID are in the vicinity of non-public areas
• Used equipment for baggage and passenger transport including forklifts and passenger vans
• Ensured maintenance of airline ramp agent equipment and vehicles
• Used relevant software to keep records
Package Handler
UPS
January 2014 to July 2015
• Unload shipments of heavy materials, organize boxes, pull orders as needed.
• Utilize computer database to locate materials, as well as to input location data.
• Performed other duties as assigned.
Customer Service Representative
Aeon HR Services - Orlando, FL
January 2013 to January 2014
• Was responsible for the data entry of AeonHRServices
• Performed outbound sales for various campaigns
• Entered notes into the computer system regarding each contact made.
• Compiled monthly reports.
• Met quote every month
Customer Service Agent
Alorica - West Lafayette, IN
May 2012 to September 2012
• Reviewed customer accounts for Xfinity and also took orders for customers
• Received inbound customer calls for various product purchases queries and complaints.
• Encouraged product upgrades for customer orders when appropriate.
• Maintained and updated call logs on a daily basis. Bachelor's in Communications in Communications
Knoxville College - Knoxville, TN
August 2011 to May 2012
Bachelor Of Arts in Communications in Communications EDUCATION
University Of Tennessee Knoxville - Knoxville, TN
August 2011
High School Diploma in Mass Media
Carmel High School - Carmel, IN
2008 to 2011
Call Center
Tech Support
Customer Service
Troubleshooting
Warehouse Experience
Load & Unload
Attention to Detail — Highly Proficient
March 2020
Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: https://share.indeedassessments.com/share_to_profile/ b9e54f582590ec7e2db2f868b5df5b0beed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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ASSESSMENTS
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