Service Representative Customer

Kelly A. Hansing

*** ******** ******, ******, **** 44035 440-***-**** adkabz@r.postjobfree.com

Objective

Established customer-oriented specialist wishes to utilize strong existing interpersonal skills while also building on service industry knowledge to improve customer relations in your company. Skills & Abilities

· Strong, proven drive in providing positive customer experience

· Effectively balancing high accuracy and detail in work with speed

· Flexibility in working independently or collaboratively as needed

· Maintains professionalism and empathy towards other’s situations

· Proficient knowledge in Microsoft Office, Salesforce, SAP

· Experience with accounting systems to track financial transactions Experience

CUSTOMER SERVICE REPRESENTATIVE AMERIGAS 2018 TO 2019

· Contacted new clients and business to promote and sell propane, and propane services

· Monitored reports of existing clients to follow up for additional propane and propane services

· Work closely with local gas companies to expedite orders for clients or companies who needed priority orders filled promptly

CUSTOMER SERVICE ESCALATIONS TEAM TELETECH 2016 TO 2018

· Recognized and promoted within a year of employment to prepare and coach other team members

· Handled, documented, and reviewed escalation calls for internal and external partners, including customers to achieve single point of contact resolution

· Responsible for monitoring and analyzing Net Promotor Score responses within Salesforce to report up to management

· Assisted customers with “how-to” and other questions in relation to their onboard computer systems for Nissan, Nissan Leaf, and Infiniti vehicles. ACCOUNT SUPPORT PROCESSOR EQUITY TRUST COMPANY 2006 TO 2014

· Worked extensively to service and retain Gold Level Service and V.I.P. client base by providing high end and personalized customer experience

· Coordinated and acted as liaison between clients, third parties, and Equity to communicate any gaps, updates, or timelines to complete activities

· Processed client directed requests for purchase and sale of alternative assets within their Self-Directed Individual Retirement Accounts

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