Customer Service
Resume:
Ericka-Jasmine Cortez Pineda
Hyattsville,MD
******.**********@*****.***
Experience:
-3 years lifeguard/pool operator experience
-2 years retail experience
-Under a year of Medical Receptionist Experience
-3 Years Supervisor Experience
-3 years Customer Service experience
Work Experience:
Cadia Healthcare
Hyattsville,MD
Certified Nursing Assistant
April 2020-July 2020
-Assist patients with activities of daily living (ADL’s)
-Help serve meals and help patients eat
-Take vital signs and facilitating patient care
-Provide companionship
-Train newly hired employees
Expresscare Urgent Care
Largo,MD
Medical Receptionist
July 2019-March 2020
-Greet patients and visitors in person or by answering phone calls
-Insurance verification
-Collect Copays and Past Due Balances
-Obtain proper identification and authorization prior to releasing medical records
-Register and Update patient demographics efficiently,accurately and professionally in eClinicalWorks (ECW)
-Train Newly Hired Employees
-Responsible for faxing medical records and prescriptions.
-Protect patients rights by maintaining confidentiality of personal and financial information
-Responsible for ordering office and medical supplies
Global Auto Outlet
Temple Hills,MD
BDC Representative
March 2019- July 2019
-Handling all incoming and outbound phone calls and internet leads
-Set and confirm appointments, follow up with any “no show” customers
-Performing long-term follow-up on all unsold customers
-Maintaining contact with customers to ensure they are happy with our service
-Maintaining thorough up to date knowledge on all products
-Adhere to all company policies and procedures
-Ensuring potential leads/customers are aware of any promotions
-Assisting with various task throughout the dealership
Travel Traders
National Harbor, MD
Retail Sales Associate
September 2018 - March 2019
-Demonstrating outstanding customer service and selling skills
-Train all new employees
-Keeping the selling floor stocked with merchandise
-Work on display of merchandise or organization on the selling floor and stock areas
-Ensure pricing is correct
-Maintain inventory and ensure items are in stock
-Ensure promotions are accurate and merchandised to the company’s standards
-Maintain store's cleanliness and health and safety measures
-Handle customer questions, complaints, and issues
MaryKay
Fort Washington, MD
Independent Beauty Consultant
December 2017 - January 2019
-Advise clients on the best products to compliment their appearance
-Conduct one-on-one or group client consultations to identify skin care needs
-Answer questions regarding product line
-Manage all aspects of the business including inventory control, sales and marketing, product presentation, customer relations, and bookkeeping
YMCA Alexandria
Alexandria, VA
Pool Operator/ Lifeguard/Swim Instructor
September 2017 - January 2019
-Follows emergency action plan and rescue procedures in the event of an emergency
-Checks water chemicals every hour and addresses all water chemical issues
-teach others how to swim
Fort Washington Pool
Fort Washington, Md
Pool Operator
May 2017 - August 2017
-Follows emergency action plan and rescue procedures in the event of an emergency
-Checks water chemicals every hour and addresses all water chemical issues
-Handle all questions, complaints, and issues
-Train all new employees
Allentown Splash and Fitness Park
Camp Springs, MD
Lifeguard/ Swim Instructor AIDE
April 2016 - May 2017
-Follows emergency action plan and rescue procedures in the event of an emergency
-Helps the certified swim instructor teach others how to swim
Temple Hills Swim Club
Temple Hills, MD
Pool Operator/Lifeguard/ Swim Instructor
June 2015 -September 2017
-Follows emergency action plan and rescue procedures in the event of an emergency
-Checks water chemicals every 2 hours and addresses all water chemical issues
-Teach others how to swim
-Handle all questions, complaints, and issues
-Train all new employees
Education:
Friendly High School
Fort Washington, MD
Graduated May 2017
GPA: 3.5
NJROTC, National Honor Society, National Math Society, NSHSS
MEDCERTS
Hyattsville,MD
Cardio-Phlebotomy Certification
February 2020- Present
Leadership:
NJROTC Drill Team Commander
NJROTC Lieutenant Commander
Certifications:
-Lifeguard/First Aid/CPR/AED
-Pool Operator
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