PETER WICELINSKI

adka9f@r.postjobfree.com 321-***-****

OBJECTIVE To further advance my knowledge of on-hand experience in Information Technology, looking to enter Information Security

SKILLS & ABILITIES System administration, Networking, Microsoft Azure, Windows Server 2008-2019, Basic Linux, OSX, Webroot Management, Time Management, Teamwork, Ticket Management, Accountability, Reliability

EXPERIENCE

TIER II/III SUPPORT TEHCNICIAN KINETIX SOLUTIONS

JUNE 8TH 2020-CURRENT

• Provided installation, configuration, maintenance and troubleshooting for peripheral equipment.

• Utilized management and deployment of iGel and Dell thin client devices for multiple clients

• Provided Server Administration in Windows Server 2008, 2012, 2016 and 2019(2016 and 2019 in Microsoft Azure)

• Managing alerts and monitoring servers through Kaseya ITCenter

• Used Remote desktop support applications (Teamviewer, AnyDesk, Jump, Kaseya) to provide remote support for end users, as well as telephone support.

• Created and responded to time-sensitive tickets created by end users and automated services.

• Office 365 user and license management for multiple clients

• Diagnosed and repaired Windows and Apple equipment effectively

• Managed several domain controllers and Exchange servers for clients, from creating new users to converting and sharing mailboxes and delegating them to users, as necessary.

• Maintained professional communications with Network Administrators, CEOs and IT Administrators when needed.

• Notified businesses of technology concerns regarding their equipment and security measures, and instilled best-practice training for users when needed.

• Configured Firewalls for multiple clients, remotely and through console port with use of CLI and GUI.

• Management of several companies Active Directory, maintaining current rosters as changes were needed.

• Fundamental Powershell/Command Line scripting

• Priority driven work performed with minimal supervision working remotely TIER I SUPPORT TECHNICIAN ST JOHNS COUNTY SCHOOL DISTRICT JULY 23RD 2018-JUNE 1ST 2020

• Collected and recorded inventory for management tracking.

• Managed patchwork for switches per campus

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• Deployed fleet of technology quickly and efficiently to end users in fast- paced environment by utilizing SCCM.

• Performed PC repair and maintenance on end stations regularly, while performing purchasing decisions with Vendor support.

• Maintained professional relationships in an education work environment with Administration and teachers.

• Prioritized work based on educational needs of children, including those with ESE and EBD needs, while responding to all inquiries in a timely and effective manner.

• Provided installation, configuration, maintenance and troubleshooting for peripheral equipment.

EDUCATION FLORIDA STATE COLLEGE OF JACKSONVILLE, JACKSONVILLE FL INFORMATION TECHNOLOGY SECURITY (EXPECTED CLASS OF 2022) Associates in Science in progress for IT Security

UNIVERSITY OF NORTH FLORIDA, JACKSONVILLE FL

MUSIC TECHNOLOGY AND PRODUCTION/JAZZ STUDIES

Bachelors in Music Technology and Production, with an emphasis in Jazz Studies COMMUNICATION Able to effectively communicate with clients to deliver clear expectations and results. I work well with my teams to ensure we all help one another when getting over any obstacle

LEADERSHIP Teach and train many of the new technicians at my job so that they themselves can improve their knowledge and understanding of Information Technology REFERENCES Upon Request