Branch Manager Sales
Resume:
Peter
Tadros
Jamaica NY *****
*****.********@*****.***
Results-driven and growth-focused professional with 10+ years of experience in leading teams, operations, and processes to drive business and customer service success for highly successful and reputable multi-unit businesses. Consistent top performer with solid business acumen and expertise in translating company’s vision and mission into strategies that consistently exceed financial and organizational targets. Highly skilled in directing initiatives aimed at increasing individual accountability to drive sales, decrease cost, and enhance operational processes. Well-versed in developing and mentoring teams and driving key performance indicators through strategic leadership.
Capable of aligning core business, revenue, and growth goals to enhance returns on investment. Exceptional coach and mentor with innate leadership abilities to build, retain, and manage top-performing teams. Excellent communication and interpersonal skills along with an aptitude to interact well and build long-term relationships at all levels of organization to meet sales targets.
Skills
•Multi-site Operations Management
•Policy and Procedure Development
•Sales Optimization / Revenue Growth
•Retail Management
•Performance Management
•P&L Management
•Employee Training and Coaching
•Client Relationship Management
•Team Building and Development
Accomplishments
Completed Emergent Leadership Program (Training to become a district manager)
Developed worksheets to improve production. Tellers input their daily production output, success of the week, and area of improvement, along with their action plan, for the following week: Self-discover on how to better self in banking.
Relevant Experience
NOVEMBER 2020 - PRESENT
Branch Manager /Business Development Manager/ Peoples United Bank, Brooklyn, NY
NOVEMBER 2020 - PRESENT
Oversee the management of high-value portfolio for existing business clients, aiming to drive optimal business growth. Maintain regular liaison with both existing and new clients in order to understand their business goals and challenges and offer appropriate solutions for maximum client satisfaction and retention. Set expectations for branch staff and provided a collaborative working environment to support the acquisition of forecasted business goals. Devised and implemented effective sales, relationship, and credit strategies in line with business plan to meet all business goals related to revenue, expense, and service. Established, trained, and developed top-performing team in order to assist clients with all aspects of financial needs.
Increased the production and efficiency of a mega branch through strategic management of all aspects of branch, such as initiating effective action plans and hiring, training, and developing new staff members.
Played an integral role in driving smooth execution of operations and accelerating profits by suggesting effective strategies and solutions for committee members while acting as liaison and advisor to senior management.
Met and exceeded individual production goals with target clients and out-bounded sales activities, such as building referral network and relationship with internal partners and external contacts through strategic planning and implementation.
Developed a new book of business, from a scratch to successful execution driving higher profitability over the course of two years for the branch.
OCTOBER 2019 – NOVEMBER 2020
Branch Manager / Santander Bank, Brooklyn, NY
Set expectations for branch staff and provided a collaborative working environment to support the acquisition of forecasted business goals. Devised and implemented effective sales, relationship, and credit strategies in line with business plan to meet all business goals related to revenue, expense, and service. Established, trained, and developed top-performing team in order to assist clients with all aspects of financial needs.
Increased the production and efficiency of a mega branch through strategic management of all aspects of branch, such as initiating effective action plans and hiring, training, and developing new staff members.
Played an integral role in driving smooth execution of operations and accelerating profits by suggesting effective strategies and solutions for committee members while acting as liaison and advisor to senior management.
Met and exceeded individual production goals with target clients and out-bounded sales activities, such as building referral network and relationship with internal partners and external contacts through strategic planning and implementation.
NOVEMBER 2018 -OCTOBER 2019
Assistant Branch Manager / Sterling National Bank, Brooklyn, NY
NOVEMBER 2018 -OCTOBER 2019
Envisioned and directed daily branch operations for multiple locations with keen focus on driving business and customer service success. Hired new teams and providing ongoing training and development to support the achievement of individual and collective sales goals. Set and implemented sales goals as well as initiated effective strategies for team members to surpass goals.
Enhanced overall productivity while exceeding customer expectations through streamlining financial processes and driving process improvements.
JANUARY 2013 –NOVEMBER 2018
Branch Manager / US Bank, Los Angeles, CA
Researched and developed new business accounts while maintaining strong network with CPAs, aiming to accelerate branch business revenue from referrals. Acquired and retained new clients while maintaining strong relationships with existing client base in order to achieve revenue and growth goals. Created and executed strategic marketing plan for targeted clients, including accountants, attorneys, and medical professionals to generate referrals.
Led a team in achieving the Annual Pinnacle Award (Top 10% Performer) every year since 2015
Increased annual deposits by 50% in 1 year
Increased Customer Service Ratings from 50% satisfaction (Jan, 2015) to 86.8% (Dec, 2015)
MAY 2007 – SEPTEMBER 2012
Small Business Specialist / Chase Bank, Los Angeles, CA
Personal Banker / Chase Bank, New York, NY
Participated in various community events in order to promote key business products and services and make bank to stand out as a leader within the designated territory. Engaged clients in a need-based conversation via email, phone calls, and in-person to identify financial needs, offer solutions, and build long-term relationships for optimal business growth.
Earned appreciation of senior management for producing top-sales for two straight years.
Triggered significant business growth through strategic management of all aspects of business, such as new business development, sales, and product marketing.
Trained SBS bankers on business banking products and Services in close collaboration with retail network.
Recognized by senior management for achieving top DDA production and portfolio retention within assigned region.
Language Proficiencies
Arabic ( Fluent)
Technical Skills
Microsoft Office Suite (Word, Excel, and PowerPoint)
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