Minnesota State University, Mankato. May 2019
B.S in Management Information System.
ServiceNow Practitioner I
2019 Annual HIPAA Privacy and Security Awareness Training
Professional Scrum Master I
Criminal Justice Information System Security & Awareness
SAS Programming 1
Databases: MS Access, MS SQL, SQL Server.
Methodologies: Waterfall, Agile, SDLC methodology.
Software: RXClaim, Workfront, Tableau, Jupyter notebook, Trello, Cucumber, Brackets, Visual Studio, Adobe InDesign, Frame Maker, Oracle Service Cloud, Cherwell, ServiceNow, Calabrio, Microsoft Office 365, Figma, Slack, SAP, NetSuite, Django, JIRA; Teradata
English, Bengali, Hindi, Urdu
IT Business System Analyst / Project Manager May 2020 – Present
UnitedHealth Group – OptumRx, Eden Prairie, MN
Handling New Commercial Standard; State Specific; Medicare; Medicaid client implementation and reaching out for Whitepaper review. Sending reports for licensing after approval. I would create Mocks for coding, forecasting plan in Workfront, ServiceNow platform and assign tasks to individuals based on their business roles and submit it to production after completion.
Responsible for developing project plans with forecasts, estimates, and resource assignments for managing end- to-end project delivery.
Facilitate daily scrum meetings with cross-functional team in updating Scrum Report based on project assignments.
Regularly updating, assigning, and maintaining projects in Workfront, SharePoint and ServiceNow platform
Conduct quality assurance checks and coordinates the launch of production oversite.
Coding using HTML in RRD care environment for correcting PA Authorization letters and verifying data mapping using Teradata.
Reviewing failed CIE PA Authorization letters from Correspondence Adjustments and Validation team for analyzing and assigning to the right person to resolve.
IT Business Analyst Dec 2018 – May 2020
Crossfuze, Golden Valley, MN
Onboard new client Radisson Hotel, where I gathered business requirements and document business rules. Handled client’s knowledge base in improving and updating to the Crossfuze’s ServiceNow platform for better understanding and access. Collaborating client’s software developers with Crossfuze’s IT administration team for identifying core problems and resolving them.
Act as a liaison between IT and business teams by understanding current business processes, coordinating with business users to gather requirements, analyze and identify core problems and attended daily stand-up meetings.
Perform quality assurance and release review processes by using and testing company products and documenting where improvements are needed.
Analyze client’s business requirements and processes through document, interviews, workshops in an Agile environment.
Identify business & systems process improvements from Big Picture to the detail level.
IT Service Analyst Intern May 2018 – Dec 2018
Crossfuze, Golden Valley, MN
Actively handle 30+ calls regularly and assisted client on calls achieving SLA level 90% and above.
Worked with clients in system migration from different platforms to MS Outlook.
Understand and follow Delivery Process: incident management, problem management and change management and recognizing and escalating more difficult problems based on ServiceNow platform.
Provide access to users using Active Directory based on requests.
Maintaining server on regular basis in Logic Monitor, and Solar Wind.
Resolve technical issues related to VPN, VDI, VMWare, Citrix, Amazon Workspace, NetSuite and SAP.
Assigning access, resetting passwords, and creating SAP CARS reporting using SAP Business Warehouse Reporting tools and approving request for SAP BW/SSO systems using Service Now platform.
Web Developer Aug 2015 – May 2018
Minnesota State University, Mankato, MN
Created website using Facebook API to assist an existing buy and sell page to sell their books.
Engaging with clients in gathering requirements and presenting feedback on their ideas.
Testing and deploying quality solutions as per customer requests.
Updating website on regular basis with upcoming events.
Well experienced in deploying Google analytics, AJAX and API.
Presenting and interviewing clients with demo websites using WordPress based on agile methodology.
New Century Wellness Group (Human resources and patient scheduling. I was responsible for project initiation, gathering requirements, timelines, documentations, SWOT Analysis, Project scope, Data Flow Diagram, ERD and Implementation Plan.
Awarded as the best student supervisor and auditor of the year.
Executive board member as PR and Marketing Community at Mnsu.