Madhukar Dhuri, adk9wj@r.postjobfree.com, 982*******, 913-***-****,

Thane 400605.

** ***** ** ********** ******** IT Enabled Services, Projects and Products. Looking for work opportunities where my skills and domain experience can be put into best use. Ready to relearn and reboot.

I am a fast learner and a strong customer focused professional. I get into details of work while allowing sufficient freedom to my team to do their job. I am a highly-driven, focused and accountable Service Delivery manager who can be relied upon to consistently achieve all organizational and operational service objectives. The main qualities, skills and experience I have gained during my career to date, include exceptional organizing, planning and implementation skills, an ability to motivate, inspire and lead others. I have demonstrated many acts of proper balancing managing demanding customer accounts and motivating the team to deliver.

Qualification

Engineering Diploma in Computer Technology

BA in Economics (Distance Learning)

MA in Tourism Management (Distance Learning)

Microsoft Certified System Engineer

ITIL Foundation Certification

Skills

Service Delivery Management, Project / Program / Engagement Management, Product Management, Stakeholder Management, People Management, Vendor Management, Quality Assurance, Governance, Due Diligence.

Major Employers

Various positions in IT - Various Companies - Aug 1993 to May 1998

Assistant Manager Operations and Technology - Godrej Infotech - May 1998 to Jan 2006

Project Delivery Manager - Ace Televoice & Services - Feb 2006 to March 2010

Project Delivery Manager - Trimax IT Infrastructure & Services - Aug 2010 to Jan 2014

Project Manager - HCL infosystem (third party payroll) - Apr 2014 to Oct 2014

Delivery Manager - Hewlett Packard India (third party payroll) - Feb 2015 to Oct 2015

Offshore Delivery Manager - Capgemini India - Oct 2015 to Mar 2018

Product Manager - Fortune Connect Holidays - Jun 2019 to Sep 2019

Product Manager - T Trikon - Sep 2019 to Mar 2020

Voluntarily associated with Youth Hostels Association of India, Malad Unit Mumbai for more than 12 years. Highest position held Vice President.

Technology Exposure

Cloud - AWS, Azure, O365

Security - Firewall (Juniper, Pix, Checkpoint, Cyberoam, Cisco ASA, Sonicwall), ISO 27001, PKI certificates, IDS, SIEM RSA, Nessus Scanner, Tenable Security Center, IBM Qradar, IBM Appscan

EMS - CA Ehealth, CA Spectrum, CA Etrust, CA Desktop & Server Management, CA Service Desk, ServiceNow, BMC Remedy, Cisco Works, MRTG/PRTG, Kaseya, Solarwinds, Whatsup Gold, Microsoft SCCM, Microsoft SCOM

Network - Wi-Fi, OFC, ISDN, PSTN, Leased line, VSAT, STM1 to STM4, MUX, OSPF, X.25, SLIP, BGP, IPVPN, GRE, MPLS, ISP level redundancy, APNIC, Router, Switch, Packetshaper, Load Balancer

Sys Admin - IBM P series / X series, Redhat Linux, HP-UX, Y2K, SCO UNIX, Novell Netware, AIX, Banyan Vines, Microsoft Windows, HACMP, LPAR, MC ServiceGuard, SAN, NAS, Backup Devices, Parallels, VMware, Hyper-V, Microsoft SharePoint, SAP, BaaN

MTA - Sendmail, Qmail, Postfix, Exchange

DC Build - Civil, Flooring, Ceiling, Electrical, Wiring and Distribution, PAC, UPS, Anti Rodent, Water Leak Detection, Insulation, Fire Detection & Suppression, VESDA, Voice & Data Cabling, Racks, PDU, KVM, Earthing, DG, Access Control, CCTV, Temperature monitoring, BMS

Unified Comm - Cisco Call manager and VOIP, Microsoft Lync, Polycom VC, Bridge

Database - Oracle, SQL

Domain Experience

Information Technology, ITES, BPO

Oil and Gas, Chemical and Fertilizer, Manufacturing, Engineering, Construction

Aviation & Airlines, Public Transport, Shipping, Travel and Tourism

FMCG, Retail, Banking and Finance

Municipal Corporation, Govt Hospitals, Fire stations, Octroi, Solid Waste Management Major Projects / Engagements

Security Operations, Data Center Operations.

ITIL based Incident, Request, Problem and Change Management.

Setup of Campus wide LAN, Pan India WAN. Setting up of IT Infrastructure for 100 plus offices across India for BaaN ERP rollout for a Manufacturing / FMCG client.

Setup of DC, DR and Metro wide WAN. Setting up of IT Infrastructure for 300 plus offices across Mumbai for SAP ERP rollout for a Government client.

PMO, Governance and QA Support.

Indenting IT purchases with technical and commercial specifications. Bid management.

Data Center Build including Civil, Flooring, Ceiling, Electrical, AC, Fire Detection & Suppression, VESDA, Water leak detection, Access Control, CCTV, UPS, DG, Network, Server, Backup etc.

Experience dealing with clients / teams across the globe including Americas, Europe, Africa, Middle East, Far East, Asia Pacific and Australia. Other information

Notice Period - Ready to join immediately

Current Location - Kalwa Thane India 400605

Desired Location - Ready to relocate in India and abroad

Age - 45 years

Last CTC - Rs. 4 lacs per annum, Highest CTC - Rs. 12 lacs per annum

Expected CTC - as per job profile

More information

https://oikosnatura.blogspot.com/2019/01/aboutme.html, https://linkedin.com/in/madhukardhuri/ Project Details (Capgemini)

Project Name CG BSV SOC

Client CG BSV

Role Offshore Delivery Manager

Activities Performed SIEM LM (Log Management 1190+ devices) RSA SIEM VM (Vulnerability Management 800+ devices) Tenable SIEM AM (Application Management )

SIEM WAS (Web Application Scanning 300+ urls) Tenable SIEM VS (VLAN Scan 120+ devices, Credential Scan 50+devices) Tenable Technology used RSA SIEM, Tenable Security Center, Tenable Nessus Description Capgemini Business Services harness the combined strengths of the erstwhile Capgemini BPO, IGATE BPO, ITOPS model and Prosodie platforms.

It delivers the promise of simplicity, agility and a lower cost of service to its customers. Over 26,000 Business Services professionals provide services in 38 languages, 24 hours a day, seven days a week. This is done from an integrated global network of 21 delivery centers across all continents. Project Name Total Orion & Vision Standalone

Client Total SA

Role Offshore Delivery Manager

Activities Performed Incident, Requests, Problem, Change, Projects and Security Patch Management Technology used Windows Server 2012, VB Scripting, Power shell, SCCM2007, SCOM2007, SCVMM 2007, SEPM, Exchange 2007

Description Total S.A. is French multinational integrated oil and gas company and one of the seven “Supermajors” oil companies in the world.

For Total Orion we managed Ref, Dev, Piv and Cloud Exchange environments for maintenance, changes, compliance audit, engineering tools reporting and security patch management.

For Total Vision standalone we managed Incidents and Projects involving independent setups at 70+ locations in Latin America, Africa and Middle east. Project Name Airbus COC

Client Airbus SAS

Project Details (Pre Capgemini)

Role Offshore Delivery Manager

Activities Performed Incident, Request, Change, Problem, Projects Management Technology used WebSphare, SQL, Aix, Redhat Linux, Solaris Description Airbus SAS is part of multinational Airbus group SE that manufactures civil aircraft. Scope of work includes Project work and L3 level escalations on SQL, Middleware, and Unix Platform.

Project Name Air Liquide IDM

Client Air Liquide SA

Role Offshore Delivery Manager

Activities Performed Incident, Request Management

Technology used Windows Server 2003, HPSM, Service Now, IBM Tivoli Access Manager, SAP IDM, Concur e-expense

Description Air Liquide is a French MNC. Supplies industrial gases and services to various industries including medical, chemical and electronic manufacturers Scope was to manage service delivery to end users including Incident, Request with respect to ID and Access Management.

Project Name HP India Sales Pvt Ltd (HP Enterprise) Client Hindustan Coca Cola Beverages Pvt Ltd

Role HP Zonal SPOC

Activities Performed Managing ITIL based service delivery for Maharashtra and Goa zone Technology used Microsoft Windows 2012, EMC Storage, Avamar backup, HHT, Blackberry Description HCCBPL is the largest bottling partner of The Coca-Cola Company in India. It is a part of The Coca-Cola Company’s Bottling Investments Group (BIG) and responsible for the manufacture, package, sale and distribution of beverages under the trademarks of The Coca-Cola Company.

Scope was to manage service delivery to end users including Incident, Request, Problem, and Change. Hardware included was Routers, Switches, Desktops, Laptops, Printers, HHT, BlackBerry, and Servers. L1 / L2 Application support was also part of the scope,

Leader of REs at HCCBPL site. Close interaction with Zonal IT Leads and IT Manager.

Project Name HCL Infosystem

Client Rashtriya Chemicals and Fertilizers

Role HCL Project Manager

Activities Performed Email migration from Sendmail to Exchange 2013 Migration to Windows 2012 Active Directory from Workgroups Setting up Lync 2013 server

Deployment of System Center 2012 suite including SCCM, SCOM, SCVMM Website migration from legacy to SharePoint 2013

Technology used SCCM, SCOM, Exchange 2013, Windows server 2012, Dell SAN, Backup Netvault, Microsoft Lync, SEPM, SharePoint 2013

Description Rashtriya Chemicals and Fertilizers Limited (RCF) a Government of India Undertaking is a leading fertilizer and chemical manufacturing company with about 80% of its equity held by the Government of India. Project Name Trimax IT Infrastructure and Services Ltd Client Clients of Trimax

Role Project Manager

Activities Performed Responsible Data Center Operations, Remote Infrastructure Management, Service Delivery . SI / LAN / WAN projects, Data Center build / migration projects Support to BEST and MSRTC Public Transport Project Implementation PMO activities for Bank MPLS Project, ISMS compliance Bid Management in response to RFPs

Technology used Routing and Switching, Sonicwall firewall, Data center civil and electrical build, Data center access control and security monitoring, Solarwinds, Wintel, Redhat Linux, Kasaya

Description Trimax IT Infrastructure and Services Limited (Trimax) is a leading provider of IT Services including Connectivity, Data Centre, Cloud Services, IMS & System Integration. Trimax is also a leader in providing industry specific solution in Transportation, Mobility & Co-operative Banking

Project Name Ace Televoice and Services Pvt Ltd

Client Municipal Corporation of Greater Mumbai (MCGM) Role Consultant / Project Leader

Activities Performed Responsible for Metro wide WAN setup and operations. Training

Setup and operations DC, DR and IT infrastructure at other offices including Ward Offices, Hospitals, Fire Stations, Garages

Helpdesk and support to end users, QoS review with vendors, EMS monitoring and reporting

Preparing Tender specifications, floating them, Evaluating vendors technical bids Support for MCGM VTS including Garbage Trucks, Ambulance, Fire engines, Octroi Vigilance

Technology used Wintel, IBM P series, X series, AIX, Qmail, Redhat Linux, Routing and Switching, Load balancer, Cisco ASA firewall, CA Ehealth, CA Spectrum, CA Etrust, CA Desktop & Server Management, CA Service Desk, Cisco Works, Cisco Call manager

Description Municipal Corporation of Greater Mumbai is the civic and administration body of Mumbai city and its suburbs. It provides a wide spectrum of e-governance services.

Project Name Godrej Infotech Ltd.

Client Godrej & Boyce Mfg. co. Ltd.

Role Assistant Manager Operations and Technology

Activities Performed Responsible for setup and operation of the network including Campus wide LAN and Country wide WAN.

Setting up IT Infrastructure at remote offices for BaaN ERP roll-out. System administration for HPUX and RHL servers at HO and Branch offices. Bandwidth Management using Packet Shapers, NMS monitoring and reporting. Helpdesk and support to end users. QoS review with vendors. Coordination for ISO 9000 compliance.

Indenting IT purchase needs with technical and commercial specifications and justification. Indent review with Purchase dept. Bid Management in response to RFPs.

Technology used Wintel, HPUX, Sendmail, Redhat Linux, Routing and Switching, Packet shaper, Juniper and Checkpoint firewall, MRTG, Whatsup Gold Description Godrej Infotech Ltd is a software services and consulting company headquartered in Mumbai, India. Formerly an IT division of Godrej & Boyce Mfg. Co. Ltd.

Training Topics Covered Trainer

IBM Qradar August 2017, CG in-house

Project Management Workshop April 2017, CG in-house EMP Services Level1 (Engagement Management) April 2017, CG in-house People connect (Career development, Problem solving and negotiations, Conflict management, Motivating and influencing others, Giving and receiving feedback, Effective listening)

Mar 2017, CG Virtual

Advanced Excel Jan 2017, CG in-house

O365 Admin Jan 2017, CG in-house

Unified Service Management Jan 2017, CG web based

learning

Unified Project Management Jan 2017, CG web based

learning

French language training CG in-house

Maximizing Team Performance CG in-house

Building and Sustaining Trust CG in-house

Transition Management CG in-house

Cloud Foundation CG in-house

Giving Constructive Feedback CG Virtual

Cross Culture CG Virtual

Engagement Management Foundation CG web based learning Six Sigma & LEAN (YB) CG web based learning

Introduction to Big Data Plural sight

Discovering Power shell Plural sight

Microsoft Azure Big Picture Plural sight / CG in-house AWS Technical essentials Plural sight / CG in-house PMP 35 hrs PDU Triumph Navi Mumbai

ISO 9000 Godrej in-house

ISO 27000 Trimax in-house

HPUX and RHL sysadmin Godrej in-house

Contact this candidate