Citrix Support
Resume:
Zulair Tahir
******.******@*****.***
*** ********* *****, *******, **, M1T2Z7
PROFESSIONAL SUMMARY:
Passionate, hardworking, motivated and versatile IT professional with experience in the Citrix and Microsoft environments. Seeking an opportunity to apply my knowledge and expertise, as well as learn and grow with an organization. Innovative and driven, consistent achiever, problem solver and organizer, responsible and efficient, with a proven ability to meet tight deadlines.
TECHNICAL SKILLS
Yrs
Hypervisors:
VMware vSphere 5.5, 5.1, 5.0, 4.1, Microsoft Hyper-V & XenServer.
5+
Desktop & Application Virtualization
Citrix XenApp/Desktop 4.0/5.0/6.5/7.15 & Presentation Server,PVS & RDS & Citrix Licensing.
5+
Server Virtualization
VMware ESX & ESXi 4.1, 5.1 & 5.5, vCenter Server 5.1 & 5.5, Cluster, HA, FT, DSR,DPM & Citrix XenServer.
5+
Intel Server
Dell,IBM & HP Administration, Support & Maintenance
5+
Server Hardware:
IBM XSeries IBM M2/M3 and Blade Center IBM BladeCenter HS, HP Proliant Series, HP DL360 G6 G7 & G8, DL380/580, BL680, BL460, Dell Power Edge R/T/M Series.
5+
Infrastructure Servers:
DNS, DHCP, SCCM, IIS, Domain Controller, WSUS & TS, Citrix EDGESIGHT,Citrix Web Interface Server & PVS, Microsoft Exchange 2007 & 2010, 3rd Party Application Servers (W2K08/2012 & Citrix).
5+
Microsoft Platforms:
Microsoft Windows Server 2012, 2008 R2/2008/2003 & Windows 8/10 Windows 7 & Exchange 2007&2012.
7+
Directory Services:
Active Directory 2012/2008/2003.
7+
Back up Technologies:
Symantec Backup Exec, Veeam Availability Suite 8, Datto Siris/2, Datto Alto.
Migration Tools:
Microsoft UMT, & VMware Converter.
3+
Security, Firewall & PCI Compliance:
FortiGate 30-90 and 100-900, McAfee, Norton, Tripwire, Kaspersky.
4+
Protocols:
DNS, DHCP, WINS, RDP, ICA, IMA, PXE, BOOTP.
5+
Storage Technologies:
Dell EqualLogic PS6210 Series (SAN), Datto (NAS), Dell NX (NAS).
1+
PROFESSIONAL EXPERIENCE:
TD Bank Downtown Toronto, Canada
Senior Citrix Build Analyst Dec 2015 - Present
Responsibilities:
Administration
Provided Support, Administration and Maintenance for Physical and Virtual Infrastructure 800+ servers and 15000+ users
Provide Consultation to existing and new LOB's to on various Citrix related needs
Test, plan and on-board net new applications and users, and deploy updates to existing applications and systems
Updates, patching and maintenance of all Citrix environments in the bank
Create documentation for net new projects and process, as well as update existing documentation
Responsible for Appsence environment, to create and manage application/user personalisation and profiles
Manage, build and update Citrix 5.0, 6.5 and 7.16 Farms, in DEV, PAT and PROD.
Provide 3rd and 4th level Citrix support .
Create documentation on new procedures and update existing Citrix documentation when required
Working with various LOB's in the bank to get projects, issues and problem to conclusion
Deployed hundreds for successful changes to DEV,PAT and PROD environments and delivered projects on time.
Used HPSA+ to configure and deploy MSI packages to Citrix servers.
Used APPSENCE to deploy agents on Citrix Servers.
Support / Troubleshoot and perform administrative tasks on Windows/Citrix servers.
Work with Active Directory to perform various tasks and duties.
Publishing,managing and basic troubleshooting of Micrsoft App-V packages.
Projects
Worked on Migrating Citrix 5.0 to 6.5 and 6.5 to 7.16
Built and Configured Physical and Virtual Servers for various projects in the bank
Deployed various LOB specific 3rd party applications in DEV, PAT and Production
Produced Run Books and Documentation for various IT related procedures and projects
Xenapp5 Currency project
Citrix Print to me Testing for new driver rollout
Cert install and management on Both citrix farms
Swift Web platform upgrade
Unifi Currency project
Payplus Currency project
Tax Applications for Wealth/Corporate and many more
Environment: Windows7 & 8/10/Vista/2008R2 & 2012, Citrix XenApp/Desktop 5.0 & 6.5/7.16, Citrix Web Interface, Citrix Storefront, Citrix UPD, Netscaler Virtual Appliance,ESX/ESXi 5.1/5.5, Exchange 2007 & 2012, Ceryx Email, BES Server, Datto Siris, Fortigate Firewall, HP, Dell and Cisco Switches
Triella Technologies Downtown Toronto, Canada Consultant Sep 2014 – Dec 2015
Responsibilities:
Administration
Provided Support, Administration and Maintenance for Physical and Virtual Infrastructure
Provided Windows Server, Exchange, Blackberry (BES), VMware and Citrix Support for 50+ Clients and 500+ Servers
Implementation, Administration, and Troubleshooting of Backup Infrastructure and Technologies such as Backup Exec, Veeam Backup and Datto Backup.
Managed, Maintained and Upgraded Private Cloud and Client Infrastructure
Used ConnectWise Ticketing system to perform day to day activities, Ticket management, Change management, Inventory Management and Time Tracking
Worked with various 3rd party Vendors/Partners to troubleshoot and resolve issues
Provided 24/7 Onsite, Remote and Pager Support
Projects
Designed, Implemented and Tested physical and virtual infrastructure for various Small to Midsized Companies
Recommended and Performed upgrades to client infrastructure
Built and Configured Physical and Virtual Servers
Implemented and Configured Datto Backup Device in Client's Data Center
Performed Office move ( DataCenter Move) for Small to Midsized companies
Produced Run Books and Documentation for various IT related procedures and projects
Assisted Senior Consultant In Designing and Implementing Private Cloud in Physical Rack at Peer 1 Data Center
Environment: Windows7 & 8/10/Vista/2008R2 & 2012, Citrix XenApp/Desktop 5.0 & 6.5/7.5, Citrix Web Interface, Citrix UPD, Netscaler Virtual Appliance,ESX/ESXi 5.1/5.5, Exchange 2007 & 2012, Ceryx Email, BES Server, Datto Siris, Fortigate Firewall, HP, Dell and Cisco Switches
Paradigm Network Solutions/Apps on Tap Markham, Canada
Systems Consultant Jan 2013 - Sep 2014
Responsibilities:
Provided Level 2 and 3 Support and Resolved Tickets
Provided Remote support for internal and external Citrix Users
Provided Windows Server, Exchange and Citrix Support for 100+ Clients and 10000+ Internal and External Users
Created, Managed and Troubleshooted New Users Accounts, Mailboxes and Groups
Troubleshooted Group Policy and Security Permissions
Used Exchange Management Console to administer and manage Exchange enviornment
Used Citrix Access Management and Delivery Services console to troubleshoot, administer and manage Citrix 5.0 and 6.0 Farms
Used PRTG Network Monitoring tool to monitor Networks for various Clients
Used MX Logic Portal to Configure, identify, troubleshoot and resolve e-mail related issues
Used Edgesite Monotring to generate Citrix Reports to identify and resolve problems
Created Custom Counters/Reports for Citrix Edgesite
Installed configured and Troubleshooted Citrix Receiver and Citrix online plugin
Used vCenter Server to manage, troubleshoot and administer virtual servers
Installed, Configured and Troubleshooted Citrix printing ( UPD & UniPrint )
Configured and assigned various Citrix load evaluators
Created/Recreated and troubleshooted User profiles
Managed, Configured and Troubleshooted 3000+ Citrix users using Cloud Portal
Configures VPN access and user accounts
Performed security patches, hotfix and server updates
Recommended and performed software and hardware updates
Environment: Windows7 & 8/Vista/2008R2 & 2012, Citrix XenApp 5.0 & 6.0,Citrix Edgesite,Citrix Web Interface, Citrix Cloud Portal, Citrix UPD, UniPrint,Netscaler,ESX/ESXi 5.1, Exchange 2007 & 2012, PRTG & MX Logic
IBM Markham, Canada IT Consultant Citrix Consultant Jan 2011 - Feb 2013
Responsibilities:
Windows
Built 500+ HP Prolaint and IBM X Servers using ILO and IMM consoles.
Configured RAID, Configured and Installed Server OS and Windows system settings
Installed Windows Patches using Shavlik Server and ran and installed Windows updates using WSUS
Installed and Configured 25+ IBM software/applications and tools
Installed and upgraded windows drivers and configured NIC teaming
Built and Introduced Physical servers W2k8 R2/2012 Domain Controller in Active Directory environment
Projects: Worked on Windows server build and in-place upgrade projects from W2k3 to W2k8 R2 and 2012 Involved in building and upgrading windows platform.
VMware
Built 1000+ Citrix servers using vCenter console
Created master machine and converted VM to template
Installed windows OS and IBM software and tools on VM
Administred and maintained VMs and Templates
Migrated Vms between hosts and datastore
Installed/Updated VMware tools and used Update Manager to patch ESX host
Monitored and troubleshooted 1000+ VMs using 2 vCenter consoles
Used P2V convertor to convert physical servers into virtual
Assigned CPU, Memory, RAM, NICs and Disk to VMs
Built and configured vCenter server and ESX/ESXi hosts
Configured HA, DRS & DPM in Clusters
Projects: Built 1000+ servers for Production and DR Citrix 6.5 environments, Built and Configured ESX/ESXi hosts and clusters. Created master VMs based on application and created temples and used temples to deploy VMs.
Citrix
Managed 2 Citrix 6.5 Farms with 1000+ servers 100+ applications and 20000+ users
Used App Center console to manage Citrix environment
Used App Center console to Publish/Troubleshoot Applications, User Connections
Built Xenapp 6.5 servers
Built PVS server and configured PVS services console
Managed 5 PVS servers to monitor and Provision 1000+ Xenapp VMs
Updated and managed the vDisks and Device collection
Updated, copied and sealed a golden image, assigned vDisk to servers
Troubleshooted Machines with PVS related issues using PVS Console
Projects: Worked on Citrix migration project from Presentation server 5.0 to Xenapp 6.5, Worked closely with architects and project lead and involved in various phases of the project.
Roger Communications Toronto, Canada
Systems Administrator July 2010 - Jan 2011
Responsibilities:
Citrix
Maintaining and Administrating Citrix Xenapp 5 and 6 Farms which includes 600+ servers, 10000+ users
Provided level 2 and 3 Support for Internal and External Citrix 5.0 and 6.0 Users
Troubleshooted Citrix for User, Printing, Desktop, Application, Server and Network related issues
Used Citrix Access Managment and Delivery Services Console to provide End user support
Used Citrix EdgeSite Monotring to generate Citrix reports to identify a problem
Escalated issues to senior team and management
Worked with Service now ticketing system to assign and track work flow and required changes
Patched servers with Windows and Citrix related patches
Environment: Windows7&8/XP& Server2003,2008/2012,Citrix XenApp 5 and 6, Citrix, Web Interface 4.x, ESX/ESXi 5.1, Citrix UPM 4, Citrix EdgeSight 4.x, VMware vSphere 4.1, Microsoft Exchange 2007 and 2010
EDUCATION AND CERTIFICATIONS:
Diploma in Business Administration
Microsoft Certifications:
Microsoft Certified Technology Specialist (MCTS) - Windows Server 2008 Active Directory, Configuration
Microsoft Certified Technology Specialist (MCTS) - Windows Server 2008 Network Infrastructure, Configuration
Microsoft Certified Technology Specialist (MCTS) - Windows Server 2008 Applications Infrastructure, Configuration
Microsoft Certified Solutions Associate (MCSA) - Windows Server 2008
Microsoft Certified IT Profesional (MCITP) - Server Administrator Windows Server 2008
Enabling Microsoft Office 365
Citrix Certification:
Citrix Certified Administrator for Citrix XenApp 6.5
Citrix Xenapp/desktop 7.15 training completed, certification is pending
Datto Certification:
Datto Certified Advanced Technician (DCAT)
Awards:
Certificate for outstanding performance - 2011(Rogers)
Reference Available on Request
Contact this candidate