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Citrix Support

Etobicoke, ON, M1T 2Z7, Canada
March 30, 2021

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Zulair Tahir


*** ********* *****, *******, **, M1T2Z7


Passionate, hardworking, motivated and versatile IT professional with experience in the Citrix and Microsoft environments. Seeking an opportunity to apply my knowledge and expertise, as well as learn and grow with an organization. Innovative and driven, consistent achiever, problem solver and organizer, responsible and efficient, with a proven ability to meet tight deadlines.




VMware vSphere 5.5, 5.1, 5.0, 4.1, Microsoft Hyper-V & XenServer.


Desktop & Application Virtualization

Citrix XenApp/Desktop 4.0/5.0/6.5/7.15 & Presentation Server,PVS & RDS & Citrix Licensing.


Server Virtualization

VMware ESX & ESXi 4.1, 5.1 & 5.5, vCenter Server 5.1 & 5.5, Cluster, HA, FT, DSR,DPM & Citrix XenServer.


Intel Server

Dell,IBM & HP Administration, Support & Maintenance


Server Hardware:

IBM XSeries IBM M2/M3 and Blade Center IBM BladeCenter HS, HP Proliant Series, HP DL360 G6 G7 & G8, DL380/580, BL680, BL460, Dell Power Edge R/T/M Series.


Infrastructure Servers:

DNS, DHCP, SCCM, IIS, Domain Controller, WSUS & TS, Citrix EDGESIGHT,Citrix Web Interface Server & PVS, Microsoft Exchange 2007 & 2010, 3rd Party Application Servers (W2K08/2012 & Citrix).


Microsoft Platforms:

Microsoft Windows Server 2012, 2008 R2/2008/2003 & Windows 8/10 Windows 7 & Exchange 2007&2012.


Directory Services:

Active Directory 2012/2008/2003.


Back up Technologies:

Symantec Backup Exec, Veeam Availability Suite 8, Datto Siris/2, Datto Alto.

Migration Tools:

Microsoft UMT, & VMware Converter.


Security, Firewall & PCI Compliance:

FortiGate 30-90 and 100-900, McAfee, Norton, Tripwire, Kaspersky.





Storage Technologies:

Dell EqualLogic PS6210 Series (SAN), Datto (NAS), Dell NX (NAS).



TD Bank Downtown Toronto, Canada

Senior Citrix Build Analyst Dec 2015 - Present



Provided Support, Administration and Maintenance for Physical and Virtual Infrastructure 800+ servers and 15000+ users

Provide Consultation to existing and new LOB's to on various Citrix related needs

Test, plan and on-board net new applications and users, and deploy updates to existing applications and systems

Updates, patching and maintenance of all Citrix environments in the bank

Create documentation for net new projects and process, as well as update existing documentation

Responsible for Appsence environment, to create and manage application/user personalisation and profiles

Manage, build and update Citrix 5.0, 6.5 and 7.16 Farms, in DEV, PAT and PROD.

Provide 3rd and 4th level Citrix support .

Create documentation on new procedures and update existing Citrix documentation when required

Working with various LOB's in the bank to get projects, issues and problem to conclusion

Deployed hundreds for successful changes to DEV,PAT and PROD environments and delivered projects on time.

Used HPSA+ to configure and deploy MSI packages to Citrix servers.

Used APPSENCE to deploy agents on Citrix Servers.

Support / Troubleshoot and perform administrative tasks on Windows/Citrix servers.

Work with Active Directory to perform various tasks and duties.

Publishing,managing and basic troubleshooting of Micrsoft App-V packages.


Worked on Migrating Citrix 5.0 to 6.5 and 6.5 to 7.16

Built and Configured Physical and Virtual Servers for various projects in the bank

Deployed various LOB specific 3rd party applications in DEV, PAT and Production

Produced Run Books and Documentation for various IT related procedures and projects

Xenapp5 Currency project

Citrix Print to me Testing for new driver rollout

Cert install and management on Both citrix farms

Swift Web platform upgrade

Unifi Currency project

Payplus Currency project

Tax Applications for Wealth/Corporate and many more

Environment: Windows7 & 8/10/Vista/2008R2 & 2012, Citrix XenApp/Desktop 5.0 & 6.5/7.16, Citrix Web Interface, Citrix Storefront, Citrix UPD, Netscaler Virtual Appliance,ESX/ESXi 5.1/5.5, Exchange 2007 & 2012, Ceryx Email, BES Server, Datto Siris, Fortigate Firewall, HP, Dell and Cisco Switches

Triella Technologies Downtown Toronto, Canada Consultant Sep 2014 – Dec 2015



Provided Support, Administration and Maintenance for Physical and Virtual Infrastructure

Provided Windows Server, Exchange, Blackberry (BES), VMware and Citrix Support for 50+ Clients and 500+ Servers

Implementation, Administration, and Troubleshooting of Backup Infrastructure and Technologies such as Backup Exec, Veeam Backup and Datto Backup.

Managed, Maintained and Upgraded Private Cloud and Client Infrastructure

Used ConnectWise Ticketing system to perform day to day activities, Ticket management, Change management, Inventory Management and Time Tracking

Worked with various 3rd party Vendors/Partners to troubleshoot and resolve issues

Provided 24/7 Onsite, Remote and Pager Support


Designed, Implemented and Tested physical and virtual infrastructure for various Small to Midsized Companies

Recommended and Performed upgrades to client infrastructure

Built and Configured Physical and Virtual Servers

Implemented and Configured Datto Backup Device in Client's Data Center

Performed Office move ( DataCenter Move) for Small to Midsized companies

Produced Run Books and Documentation for various IT related procedures and projects

Assisted Senior Consultant In Designing and Implementing Private Cloud in Physical Rack at Peer 1 Data Center

Environment: Windows7 & 8/10/Vista/2008R2 & 2012, Citrix XenApp/Desktop 5.0 & 6.5/7.5, Citrix Web Interface, Citrix UPD, Netscaler Virtual Appliance,ESX/ESXi 5.1/5.5, Exchange 2007 & 2012, Ceryx Email, BES Server, Datto Siris, Fortigate Firewall, HP, Dell and Cisco Switches

Paradigm Network Solutions/Apps on Tap Markham, Canada

Systems Consultant Jan 2013 - Sep 2014


Provided Level 2 and 3 Support and Resolved Tickets

Provided Remote support for internal and external Citrix Users

Provided Windows Server, Exchange and Citrix Support for 100+ Clients and 10000+ Internal and External Users

Created, Managed and Troubleshooted New Users Accounts, Mailboxes and Groups

Troubleshooted Group Policy and Security Permissions

Used Exchange Management Console to administer and manage Exchange enviornment

Used Citrix Access Management and Delivery Services console to troubleshoot, administer and manage Citrix 5.0 and 6.0 Farms

Used PRTG Network Monitoring tool to monitor Networks for various Clients

Used MX Logic Portal to Configure, identify, troubleshoot and resolve e-mail related issues

Used Edgesite Monotring to generate Citrix Reports to identify and resolve problems

Created Custom Counters/Reports for Citrix Edgesite

Installed configured and Troubleshooted Citrix Receiver and Citrix online plugin

Used vCenter Server to manage, troubleshoot and administer virtual servers

Installed, Configured and Troubleshooted Citrix printing ( UPD & UniPrint )

Configured and assigned various Citrix load evaluators

Created/Recreated and troubleshooted User profiles

Managed, Configured and Troubleshooted 3000+ Citrix users using Cloud Portal

Configures VPN access and user accounts

Performed security patches, hotfix and server updates

Recommended and performed software and hardware updates

Environment: Windows7 & 8/Vista/2008R2 & 2012, Citrix XenApp 5.0 & 6.0,Citrix Edgesite,Citrix Web Interface, Citrix Cloud Portal, Citrix UPD, UniPrint,Netscaler,ESX/ESXi 5.1, Exchange 2007 & 2012, PRTG & MX Logic

IBM Markham, Canada IT Consultant Citrix Consultant Jan 2011 - Feb 2013



Built 500+ HP Prolaint and IBM X Servers using ILO and IMM consoles.

Configured RAID, Configured and Installed Server OS and Windows system settings

Installed Windows Patches using Shavlik Server and ran and installed Windows updates using WSUS

Installed and Configured 25+ IBM software/applications and tools

Installed and upgraded windows drivers and configured NIC teaming

Built and Introduced Physical servers W2k8 R2/2012 Domain Controller in Active Directory environment

Projects: Worked on Windows server build and in-place upgrade projects from W2k3 to W2k8 R2 and 2012 Involved in building and upgrading windows platform.


Built 1000+ Citrix servers using vCenter console

Created master machine and converted VM to template

Installed windows OS and IBM software and tools on VM

Administred and maintained VMs and Templates

Migrated Vms between hosts and datastore

Installed/Updated VMware tools and used Update Manager to patch ESX host

Monitored and troubleshooted 1000+ VMs using 2 vCenter consoles

Used P2V convertor to convert physical servers into virtual

Assigned CPU, Memory, RAM, NICs and Disk to VMs

Built and configured vCenter server and ESX/ESXi hosts

Configured HA, DRS & DPM in Clusters

Projects: Built 1000+ servers for Production and DR Citrix 6.5 environments, Built and Configured ESX/ESXi hosts and clusters. Created master VMs based on application and created temples and used temples to deploy VMs.


Managed 2 Citrix 6.5 Farms with 1000+ servers 100+ applications and 20000+ users

Used App Center console to manage Citrix environment

Used App Center console to Publish/Troubleshoot Applications, User Connections

Built Xenapp 6.5 servers

Built PVS server and configured PVS services console

Managed 5 PVS servers to monitor and Provision 1000+ Xenapp VMs

Updated and managed the vDisks and Device collection

Updated, copied and sealed a golden image, assigned vDisk to servers

Troubleshooted Machines with PVS related issues using PVS Console

Projects: Worked on Citrix migration project from Presentation server 5.0 to Xenapp 6.5, Worked closely with architects and project lead and involved in various phases of the project.

Roger Communications Toronto, Canada

Systems Administrator July 2010 - Jan 2011



Maintaining and Administrating Citrix Xenapp 5 and 6 Farms which includes 600+ servers, 10000+ users

Provided level 2 and 3 Support for Internal and External Citrix 5.0 and 6.0 Users

Troubleshooted Citrix for User, Printing, Desktop, Application, Server and Network related issues

Used Citrix Access Managment and Delivery Services Console to provide End user support

Used Citrix EdgeSite Monotring to generate Citrix reports to identify a problem

Escalated issues to senior team and management

Worked with Service now ticketing system to assign and track work flow and required changes

Patched servers with Windows and Citrix related patches

Environment: Windows7&8/XP& Server2003,2008/2012,Citrix XenApp 5 and 6, Citrix, Web Interface 4.x, ESX/ESXi 5.1, Citrix UPM 4, Citrix EdgeSight 4.x, VMware vSphere 4.1, Microsoft Exchange 2007 and 2010


Diploma in Business Administration

Microsoft Certifications:

Microsoft Certified Technology Specialist (MCTS) - Windows Server 2008 Active Directory, Configuration

Microsoft Certified Technology Specialist (MCTS) - Windows Server 2008 Network Infrastructure, Configuration

Microsoft Certified Technology Specialist (MCTS) - Windows Server 2008 Applications Infrastructure, Configuration

Microsoft Certified Solutions Associate (MCSA) - Windows Server 2008

Microsoft Certified IT Profesional (MCITP) - Server Administrator Windows Server 2008

Enabling Microsoft Office 365

Citrix Certification:

Citrix Certified Administrator for Citrix XenApp 6.5

Citrix Xenapp/desktop 7.15 training completed, certification is pending

Datto Certification:

Datto Certified Advanced Technician (DCAT)


Certificate for outstanding performance - 2011(Rogers)

Reference Available on Request

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