Engineer Support
Resume:
ROHIT SETHI
PROFESSIONAL SUMMARY
Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Practiced trouble-shooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Experienced Support Engineer familiar with user support and root cause analysis. Advanced knowledge of Ericsson OSS/ENM operations and dedication to see issues through to end.
Experienced in problem solving with over 8 years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Resourceful in managing day-to-day operations Maintain Linux/Solaris Server etc.
Team player with excellent analytical and communications skills. ENM professional Training from Product Design.
Multiple onsite projects. (Currently assigned at DTAC/Thailand) Academics
WORK HISTORY
Support Engineer, 09/2014 to 10/2020
Ericsson India Global Pvt. Ltd., Noida, Uttar Pradesh
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Performed root cause analysis and general troubleshooting.
Helped streamline repair processes and update procedures for support action consistency.
Patched software and installed new versions to eliminate security problems and protect data.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Address : Brampton, ON L6P 4A6
Phone : +1-437-***-****
Email : ***********@*****.***
SKILLS
Over 8year experience to support
major Applications on
Linux/Solaris/Veritas environment
Troubleshooting and Diagnostics
System Configuration
Root Cause Analysis
Troubleshooting Skills
Debugging
Service Level Agreements
Technical Support
Troubleshooting Technical Issues
IT Support
Remote Technical Support
Disaster Recovery Planning
Applications on
Linux/Solaris/Veritas environment
CERTIF
CERTIFICATIONS
RedHat Certified Engineer (RHEL
5.0)
Oracle Solaris 10 System
Administrator.
Six Sigma White Belt for
Automation.
EDUCAT
Collaborated with outside departments to implement system-wide improvements.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Conferred with engineers and designers to investigate and solve failure issues.
Work proactively with team to solve complex issues.
24*7 OSSRC/ENIQ/ENM product support
End to end troubleshooting for the issues related to OSS Platform, User Management, Software/Hardware Management, STS Management, and OSS applications.
Day to day tasks include configuration changes, systems integration, troubleshooting, and deployments on servers as per client requirements.
Providing Solutions within the time line.
Securing SLA's.
Dedicated worked on Emergencies/FTS handling, and restore the outages considering the severity.
Senior Engineer, 09/2013 to 09/2014
NetConnect, Noida, Uttar Pradesh
Coordinated project team for projects in commercial and industrial development.
Controlled engineering activities to maintain work standards, adhere to timelines and meet quality assurance targets.
Maintained safe working environment by enforcing rules and regulations.
Confirmed product performance by performing tests and troubleshooting difficulties.
Trained and managed group of 6 drafters, junior engineers and surveyors.
Made and checked complex engineering computations quickly and accurately.
The day to day tasks include configuration changes, systems integration, troubleshooting, and deployment on servers as per client requirements.
Assist with end user support, troubleshooting and RCA providing if any.
Solution Provide within the time line
Senior Engineer, 04/2012 to 09/2013
Collabera, Noida, Uttar Pradesh
ACCOMPLISHMENTS
Power Awarded for Q3 2015 in
Ericsson
White Belt Certifications for
Automation for IBM.
Resolved and documented critical
issues.
ACE award in Ericsson
5 Years Completion award.
Customer demand for onsite projects
(Pune/Thailand)
Top Performer many times in
monthly performance results.
Coordinated project team for projects in commercial and industrial development.
Controlled engineering activities to maintain work standards, adhere to timelines and meet quality assurance targets.
Maintained safe working environment by enforcing rules and regulations.
Confirmed product performance by performing tests and troubleshooting difficulties.
Trained and managed group of 6 drafters, junior engineers and surveyors.
Made and checked complex engineering computations quickly and accurately.
The day to day tasks include configuration changes, systems integration, troubleshooting, and deployment on servers as per client requirements.
Assist with end user support, troubleshooting and RCA providing if any.
Solution Provide within the time line
ADDITIONAL INFORMATION
Time to time implementing security patches to keep system secure.
Regular meeting with client to discuss open issues and bottlenecks and decide action plan towards fixing them.
Escalate issue to high level with analysis, considering the criticality of the issue.
Maintain documentation for new and improved processes for reference purposes.
Interact and coordinate with product engineering team to resolve yield and quality issues.
Resolve action items on timely basis to meet product development goals.
Communicate process data and actions through meetings, presentations, and reports to management and customers.
Working productively on ENM/OpenDJ/ENIQ Fixed complex issues on ENM/OSSRC 24 7 OSSRC/ENIQ/ENM product support Working on FM/PM/CM issues.
Working on Versant/ Sybase databases End to end troubleshooting for the issues related to OSS Platform, User Management, Software/Hardware Management, STS Management, and OSS applications.
Day to day tasks include configuration changes, systems integration, troubleshooting, and deployments on servers as per client requirements.
Troubleshooting the issues & raised to design level, if required. EDUCAT
EDUCATION
MBA, Information Technology,
03/2013
Punjab Technical University -
Chandigarh
Bachelor of Science, Information
Technology, 03/2011
Punjab Technical University -
Chandigarh
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