Sales Customer

CAMERONN MORRISON

*********@*****.*** 903-***-****

Melissa, TX 75454

PROFESSIONAL SUMMARY Insightful employee with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of business operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Expert team leadership, planning and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

ACCOMPLISHMENTS Earned Employee of the month in April & June 17' Exceeded the Top Company Sales Record April & June 17' Earned the Huffines Selfless Award in April through June 17' Achieved Elite Circle status in April through June 17' Hyundai Board of Excellence Winner in 2017

Edmunds Five Star Dealer in 2018

Consumers' Choice Award 2018

J.D. Power Dealer of Excellence 2019

SKILLS

● Team Leadership

● Client Service

● Sales Expertise

● Strong Communication

● Conflict Resolution

● JIRA, Confluence, Microsoft

Word, Excel, PowerPoint, and

SharePoint

● Agile Techniques: User Stories,

ATDD, TDD, Pair Programming.

● Specialties: Agile Methodologies

(Scrum), Cross Functional Teams,

Coaching and Process

Development

WORK HISTORY Scrum Master/Consultant ASC Warranty - Texas 04/2019 - CURRENT

● Monitored project spending and guided projects to completion on time and within scope.

● Tracked and managed product backlog, burndown metrics, velocity, and task breakdown.

● Facilitated sprint planning meetings, daily scrum, sprint review, product backlog refinement meetings and sprint retrospective meetings.

● Trained incoming Scrum Masters and new teams about Agile principles and process.

● Helped teams implement changes effectively.

● Worked effectively with product owner to clarify vision and objectives for deliveries.

● Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.

● Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.

● Developed highly-efficient administrative team through ongoing coaching and professional development opportunities. Vehicle Exchange Coordinator Huffines Hyundai - McKinney, Texas 02/2017 - 04/2019

● Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.

● Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

● Improved customer satisfaction through implementation of strategic improvements.

● Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.

● Closed sales by overcoming objections, asking for sales, and negotiating price.

● Negotiated purchase prices and explained sales, warranty and optional products.

Educator/Coach Multiple Institutions 08/2010 - 01/2017

● Conducted small group and individual activities that focus on a variety of learning styles to help all students reach their full potential.

● Coordinated with staff members to identify strengths and weaknesses of students and accommodated them accordingly.

● Created lesson plans for students, actively instructed students and tracked their progress.

● Motivated athletes to develop and prepare themselves to gain an edge over their competitors.

● Listened and observed to understand the strengths of the players and adapted accordingly to help each athlete overcome their weaknesses by using different types of coaching styles.

● Probed, encouraged and facilitated class discussions by building discussions into lessons, asking open-ended questions and using techniques to track student participation and actively solicit input.

● Shifted between informal and formal methods of teaching to create multi-layered web of learning, incorporating experiments, practical activities, discussions and projects into lessons.

● Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations, including visual, aural and social learning modalities.

● Directed ambitious practice sessions to boost athletic abilities and teamwork.

● Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.

● Developed game plans and adjusted to meet various game situations. EDUCATION Kansas State University, Manhattan, KS

Bachelor of Science: Sociology

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