Sales Store Manager

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Tuni Begum **** Holland Avenue, Floor *

*******@*****.*** • 212-***-**** Bronx, NY 10462

PROFESSIONAL EXPERIENCE

TD Bank Bronx, NY

Assistant Store Manager May 2019 – Present

Responsible for growing branch revenue through in-depth knowledge of product suite including, but not limited to: consumer loans, mortgage loans, deposits, investments, and more

Manage, sustain, and nurture relationships with variety of personal, small business, and high-net worth clients in order to expand wallet-share while managing risk appetite of the bank

Results and detail-oriented leader who consistently surpassed established sales goal for the past ~10 years, pacing at an average 140% above goals by demonstrating superior analytical and communication skills

Oversight of 17 employees to ensure compliance with all regulatory, audit, and operational requirements by being a subject matter expert on loan guidelines, lending policies, account documentation, and more

Teller Service Manager September 2018 – May 2019

Developed and executed strategic plans in order to exceed branch sales goals while maintaining an operationally efficient and compliant branch, while also closely monitoring daily cash and transaction balances

Drove an increase in sales revenue for the entire branch by developing, mentoring, and teaching staff to surpass their individual sales goals

Identified opportunities to streamline the daily operations of the teller line in order to promote efficiency, productivity and drive greater customer satisfaction Store Supervisor April 2017 – August 2018

Interfaced with clients to identify banking needs; recommended additional products to enhance customer satisfaction and retention by expanding relationships and acquiring new business

Oversaw and maintained the day-to-day operations of the store – including both the teller line and platform

Effortlessly moved between teller line and platform to assess customer demands and prioritize the needs of both to ensure utmost branch efficiency

Led staff-focused initiatives, including the recruitment of new talent, creation of monthly schedules that maximized bank efficiency, and timely expense management Customer Service Representative November 2015 – March 2017

Successfully coordinated sales of different products and services offered by TD Bank such as opening personal accounts, business accounts, line of credits, mortgage applications, etc.

Surpassed personal sales goals by expanding existing relationships and acquiring new business, utilizing effective marketing techniques and leveraging bank products and services

Responsible for de-escalating difficult customer situations while providing stellar customer service centered around the TD framework

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Assistant Head Teller March 2013 – October 2015

Teller August 2011 – February 2013

Produced and maintained branch’s profitability reports and cash differences

Conducted monthly reviews of tellers to maximize team productivity and efficiency

Coached, developed, and supported sales line by evaluating behavior, recognizing accomplishments, as well as providing further training opportunities

Assisted tellers in resolving customer conflicts and ensuring customer satisfaction EDUCATIONAL EXPERIENCE

Hostos Community College Bronx, NY

Associates in Applied Science Expected Spring 2021 SKILLS

Proficient in Microsoft Word, Excel, PowerPoint, Encore, FileNet

NMLS Registered

Notary Public

Fluent in Bengali

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