Engineer Support

Akash Kumar Bhaskar

**** ****** **, *** ***, Redwood City, California-94061

C: 510-***-**** ****************@*****.***

https://www.linkedin.com/in/akash-k-bhaskar/

Summary

Self-motivated "Site Reliability Engineer" managing server infrastructures (both on-premise and cloud) and application operations across multiple platforms (UNIX, Linux, and Windows). Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance. Proven ability to create and deliver solutions tied to business growth, organizational development and systems optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments. Skills

DevOps & Automation Ansible GIT Jenkins Maven Python Cloud Computing Containerization IaC AWS Docker Terraform Middleware Admin/ Production Support IBM Sterling B2B Integrator SFG SCC Incident/Change/Problem Management IBM OMS MQ DataPower Experience

Site Reliability Engineer at Qiagen, Redwood City, CA, USA – Full Time November 2018 – Present

Tools and Technologies: Ansible Jenkins GitLab Maven Bash AWS Docker HAProxy ELK REDIS KAFKA F5 Prometheus

Key contributions:

1) Create, enhance, troubleshoot and support continuous build and integration. 2) Automate, migrate and support configuration and deployment of more than 20 applications from BASH to ANSIBLE across five environments.

3) Migrate SVN locations to GIT repositories and switch SCM in Jenkins jobs. 4) Ansible performance analysis, issue tracker and remediations. 5) Migrate content pipeline (data manipulation) from Oracle to PostgreSQL.

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Platform Engineer at Capital One, Plano, TX, USA - Contract July 2018 – November 2018

Tools and Technologies: AWS Jira IBM Sterling Integrator/File Gateway IBM Sterling Secure Proxy Responsibilities:

1) Migrate on premise ‘Enterprise Data Exchange’ platform to AWS. 2) Analyzing and implementing “On premise” routes to AWS for internal and external applications. 3) Troubleshoot new and existing routes for both “On premise” and “Cloud” infrastructure. Site Reliability Engineer at Apple, Cupertino, CA, USA - Contract July 2017 - June 2018

Tools and Technologies: Terraform Docker Splunk Hubble Python Ansible Responsibilities:

1) SRE for 'Apple Pay' and 'Apple Pay Cash' concentrating on production support and day to day operations. 2) Manage and maintain containerized applications and deploy them using Kubernetes. 3) Use terraform to provision infrastructure (IaC). 4) Analyze and propose solutions to reduce noise to signal ratio in terms of monitoring. 5) Analyze current monitoring mechanism in splunk and hubble and figure out improvements while setting up new alerts and updating old ones.

6) Hands on experience on Ansible and Ansible Tower as configuration management tool, to automate repetitive tasks, quickly deploys critical applications and proactively manages change. 7) Analyze and enhance monitoring capabilities which are used for entire distributed server architecture. 8) Tweaking Splunk queries and generating Splunk and Hubble dashboards. 9) Performance analysis of new products launches over time. 10) SSL certificate renewal and maintenance.

11) Contacting and following up with third parties, daily sync-ups and reviews. 12) Provide launch/release support and serving deployment requests. 13) Update teams wiki page with new findings and run-books. Senior Support Engineer at ValueMomentum, Hyderabad, TS, India – Full Time March 2017 - July 2017 (5 months)

Tools and Technologies: Linux Shell JBOSS EAP Dynatrace Splunk RUNDECK Role: "Middleware Administrator"

Client: US's second largest insurance company.

1) Administered more than 20 applications in all Sales, Service and Claims portfolio across environments like USER, LOAD, Training and PRODUCTION.

2) Managed applications deployed over JBOSS EAP, WAS and Apache. 3) Scheduling and monitoring jobs through CRON and RUNDECK on the day of Release and Patching. 4) Manual Intervention for deployment and issue troubleshooting. NOC calls/bridge management. 5) Dynatrace, Splunk monitoring and maintenance.

Operations Engineer at Ameriprise Financial Services, Inc., Gurugram, HR, India – Full Time November 2014 - March 2017 (2 years 5 months)

Tools & Technologies: IBM Sterling Integrator IBM WebSphere MQ IBM WebSphere Data Power IBM Sterling File Gateway IBM Sterling Control Center Service Now Linux Windows Mainframe Role: Data Management Operations Engineer Managed File Transfer Real Time Messaging Responsibilities:

1) Incident/Change/Problem Management for "Data Management Middleware Operations". 2) "Managed File Transfer Operations" supporting more than 15000 transactions per day for both internal and trading partners.

3) IBM WebSphere MQ Operations for around 120 distributed among Linux/Windows server as well as Mainframes.

4) IBM WebSphere Data Power Operations supporting more than 150 integrations for WSP, MPGW, XMLFW for both internal and vendor configurations. 5) P1/P2 incidents/Outage/Impact/Bridge Handling/Troubleshooting/Reporting on priority/severity basis. Software Engineer at Accenture, Bengaluru, KA, India – Full Time April 2011 - November 2014 (3 years 8 months)

Tools & Technologies: Oracle WebLogic Server IBM Distributed Order Management IBM Sterling Integrator UNIX Shell Scripting CA Wily Introscope HP Mercury BAC BMC Patrol BMC Remedy Provided end to end support for client’s DSL business with respect to release implementations, supporting testing, new initiative analysis and delivery.

Client: US’s largest telecom company.

Role: Production Support Analyst/Infrastructure

Architect Responsibilities:

1) Actively managed, maintained and involved in configuration management, deployment, administration of web and application servers and providing support for 5 websites and over 9 internal web applications which are developed using various technologies like J2EE and .NET framework. 2) Infrastructure management and troubleshooting for various releases and testing support throughout the year.

3) Maintained and worked on optimization of environments like DEV, System test, End-to-End test, Performance, Pre-prod as well as production.

4) Intensive "Production Support" activities like monitoring, deployment and enhancements in 24*7 model. Key Contributions:

• Identified and reduced server bounce time by setting up node managers in WebLogic Domains.

• Identified repetitive manual admin tasks and automated them through shell scripts.

• Implemented enhanced reporting through multiple monitoring tools like HP Mercury BAC, CA Wily Introscope and BMC Patrol.

• Took ownership and driven below projects:

o Layer 7 implementation with JSP

Health check. o SSL/HTTPS

implementation on web servers.

o Encryption of passwords using Voltage as part of PCI/SPI standards. o SSL certificate maintenance.

o Deployment and troubleshooting in various environments (DEV, QA, STAGING, PROD) o Coordinating with vendor on PMR’s and ‘Service Requests’. o Analyzing performance and decommissioning of servers. Education

Uttar Pradesh Technical University, Lucknow, UP, India Bachelor of Technology – Computer Science and Engineering, 2006 - 2010 Activities and Societies: Fest Organizing Committee Virtual LAN Gaming Team Mentor Association

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