Sales Representative Customer Service

Rebecca D. Bird

*** ******** **

Hot Springs, AR 71913

Home Phone: 870-***-****

Education:

• Received Applied Associates of Science in Business Management from the University of Arkansas Community College, Hope, AR in 2001.

• Attended the following classes with the Arkansas Bankers Association, Little Rock, AR:

o HUMDA, Flood, and RESPA May 2002

o Introduction to Consumer Lending June 2002

o Compliance School July 2002

Knowledge & Skills:

• Computer literate, including proficiency in Microsoft Word and Microsoft Excel, 10-key

• Accounting and business math classes taken

• Customer service skills

• Supervisory skills

• Types 48 wpm

Experience:

State Beauty Supply 8/10- present

Hot Springs, AR

Title: District Sales Representative

Duties:

• Customer Service

• Accounts receivable

• Visual displays

• Coordinated trade invents

• Implement fright distribution

• Managed media information

Landers Toyota 8/09- 8/10

Little Rock, AR

Title: TRAC Manager

Duties:

• Organized maintained and accounted for a 125 car fleet

• Organized files using Microsoft Word and Microsoft Excel

• Customer Service

• Responsible for Repo and collections

Fort Thompson Sporting Goods 8/06 – 12/08

Sherwood, AR

Title: Clothing Manager

Duties:

• Managed 9 associates: Hiring, scheduling, productivity, set goals for department

• Ordered merchandise

• Customer service

• Operated and maintained cash register

JC Penney 6/99 – 8/06

Hot Springs, AR

Title: Family Footwear Supervisor/ Training-Customer Service Supervisor Duties:

• Implemented company directives: set sale planners, impact planners, action items via weekly communication and D.B.S.’s

• Managed 9 associates: training, scheduling, productivity, goal setting, reward system, monthly coaching sessions

• Open and closed store: worked in money room, supervised other departments in closing procedures

• Trained new associates

• Handled customer complaints

• In charge of Associates Activities and Action, including boosting associate moral and conducting product knowledge classes

Achievements:

• Increased sales by 10% during employment period

• Outstanding customer service awards

First National Bank 12/01 – 6/02

Glenwood, AR

Title: Loan Assistant

Duties:

• Typed personal and commercial loan documents

• Organized files using Microsoft Word and Microsoft Excel

• Answered customer calls

• Ran credit reports

• Instructed bosses and co-workers on how to use Excel

• Worked teller line one weekend per month

Johnny Jenkins Trucking 3/97 – 12/01

Glenwood, AR

Title: Part-time Bookkeeper

Duties:

• Payroll

• Bookkeeping

• Prepared financials for accountant and auditors

• Accounts Receivable

• Accounts Payable

References: Available Upon Request

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