Customer Service Manager

Cherish Egbo

Cellphone: 832-***-****

Email: ***********@*****.***

Personal Profile

I am a passionate, talented, studious, effective, committed, organized, determined, and highly motivated, woman with the constant strive and goal to improve.

During my roles as a Loss prevention agent and Customer Service Agent, I have learnt to build and maintain customer relationships, identify new opportunities for the business and ensure high customer satisfaction at all times. These skills have helped me be successful in all the stores I have worked in.

I enjoy and actively participate in Music and Skating events, both of which have taught me valuable lessons in working in teams as I have so often done with customers and management. I am driven and tenacious with a gift for identifying and solving issues before they arise.

Skills

•Sales

•Customer Service

•Loss Prevention

•Management

•Microsoft Office, iWork, Pages, Keynote, Numbers.

Education

High School Graduate 2016.

Foster High School. Houston, Texas.

B.A Music Therapy 2022

Texas Women’s University. Denton, Texas.

Work Experience

Kohl’s - Arlington, Texas.

Loss Prevention Supervisor

2019 – 2020

•Ensuring all ORC-Organized Retail Crime activities are properly tracked, investigated, documented, and finally handed over to the authorities

•Responsible for the security and wellbeing of over 100 Kohl’s associates

•Maintaining constant communication with the Regional Director to ensure KPI’s are always met.

•Point of contact for all staff to report any irregular activities regarding locations under my supervision.

•Reporting irregular staff activities to ensure associates are always held accountable.

Kohl’s - Houston, Texas.

Customer Service Agent

2019 – 2020

•Credits-Responsible for making sure customers sign up to Kohl’s credit plan

•Played a key role in ensuring customers have an overall satisfactory experience while at the store by answering questions and helping resolve customer related issues

•Played the lead role in customer hospitality at the store. This could include managing returns, orders, exchanges, and day to day purchases.

• Trusted with managing cash register and other finance sensitive materials.

Kohl’s - Houston, Texas.

Loss Prevention Agent.

2016 – 2019

•Worked closely with the Loss Prevention Manager to prevent theft in the store.

•Lead role in investigating inaccurate documentations, gaps and any indicators of a possible loss or theft of high valued merchandise

•Played the role of security in store when called upon.

•Responsible for ensuring customers have a safe shopping experience while at our store.

Key Awards.

•First Place Shot Put Region 3 State of Texas

•Top Credit in District for Kohl’s 2019-2020

•Associate of the Month December 2019 and January 2020

•First place loss prevention and recovery agent

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