Shari Richardson

*** ***** ****** ****

Florissant MO, 63031 314-***-****

SUMMARY

Customer-focused Information Technology professional with experience with over 14 years’ experience as a QA Tester working on IT projects from initial design through implementation. Strengths include developing design solutions, software testing, and business process improvement. Proven ability to lead projects while prioritizing tasks in a fast paced environment with constant attention to detail. Utilized tools such as MS Word and Excel and extensively utilized SharePoint. Familiarity with some test tools including Rational SQA and Mercury Quick Test Professional (QTP).

PROFESSIONAL EXPERIENCE

Centene 03/2019-11/2019

02/2020-12/2020

With more than three decades of experience operating government-sponsored programs, Centene remains as dedicated as ever to the health and unique needs of the communities it serves. In addition to being the largest Medicaid Managed Care Organization in the country, we are proud to be the largest carrier on the Health Insurance Marketplace and a national leader in managed long-term services and support

Senior Application Software Engineer

Contribute to the entire implementation process including driving the definition of improvements based on business need and architectural improvements

Use JIRA to keep test cases updated

Design, build and test applications

Conduct root cause analysis and advanced performance tuning for complex business processes and functionality

Manual testing experience in the web and client server environment

Responsible for developing, updating, and maintaining testing standards and procedures

Participating in the daily scrum meetings with other team members, utilizing Agile (scrum) methodology throughout the lifecycle and Waterfall methodology

Use supplemental files to drop in a file location to update test data

Use Qtest to update tests and export test results

Wells Fargo, MO 12/2016-12/2017

03/2018-12/2019

An American international banking and financial services holding company. It’s the world’s second largest bank by market capitalization and the third largest bank in the U.S. by assets

QA/UAT Tester 5 (Consultant with Signature Consultants)

Manual testing experience in the web and client server environment (QA and UAT).

Participate in software requirements, specifications reviews, and project scope assessment.

Responsible for developing, updating, and maintaining testing standards and procedures and work with the application team to resolve issues that arise out of the testing process

Participating in the daily scrum meetings with other team members, utilizing Agile (scrum) methodology throughout the lifecycle and Waterfall methodology

Creating and executing Test Cases in Quality Center

Worked on Wisdom, dibs (data mining), BAR (data mining), Smartstation, ALM for testing and defect management

Worked on HOGAN and BETA to verify backend testing

Prepared daily status report and provided regular feedback to the rest of the team

03/2015-11/2016

Express-Scripts, Inc 03/2013-11/2014

Healthcare and Pharmacy Benefit Management application, where Reps look up benefits for clients and the clients look up their benefits and prescription information on websites.

Thousands of clients benefit from our ability to create systems, processes and products that help them effectively manage benefits and trends to meet their organization's needs. We align our interests with those of plan sponsors and their members to encourage smarter prescription drug choices and to achieve the lowest total plan cost.

Sr.QA Tester/Analyst (Consultant with Signature Consultants)

Manual testing experience in the web and client server environment.

Participate in software requirements, specifications reviews, and project scope assessment

Responsible for developing, updating, and maintaining testing standards and procedures and work with the application team to resolve issues that arise out of the testing process

Participating in the daily scrum meetings with other team members, utilizing Agile (scrum) methodology throughout the lifecycle

Creating and executing Test Cases in Quality Center

Using IBM Rational Clear Quest for defect tracking and reporting.

Prepared daily status report and provided regular feedback to the rest of the team

Experience with excel and posting results in SharePoint

Maritz Inc, Fenton, MO 1997–2009 & 2010-2012

Maritz, L.L.C. is a sales and marketing services company that designs and operates employee recognition and reward programs, sales channel incentive programs, (including incentive travel rewards [1]) and customer loyalty programs. It also plans corporate trade shows, meetings and events, and offers traditional market research services such as customer satisfaction tracking and the creation of product launch campaigns. Worked primarily on the HP Account from 2010-2012 as a contractor.

QA Tester 8/2003 to 1/2009 and 7/2010-11/2012

Performed Functional Testing, System Testing, Usability Testing and Regression Testing

Participated in the analysis and implementation of web-based and client server products.

Used Agile testing involving the entire team to allow each individual to bring their expertise to the websites

Responsible for testing all client deployed websites and 11 secondary systems

Completed all testing for "on schedule" release to production, including new functionality testing

Developed testing grids for assigned functions

Completed all website testing based on project and testing guidelines

Ran test tools to test assigned applications. Learned programming language of testing tool in order to edit testing procedure scripts

Provided good written requirements and oral communications when entering change requests (CRs) and tasks to ensure proper understanding of business technical needs

Responsible for testing new enhancements and upgrades

Stayed under the amount of defects allowed per website of 2 defects or less

Used MYSQL as a tool to run scripts created by the developers for testing

Used SharePoint as the main focal point to manage documents from start to finish

Developed and executed test plans

Worked with Program Manager to facilitate daily or weekly meetings to review updates or changes from client or timing issues associated with completing a project

Actively participated as needed in the development of other functional areas such as interfaces and shared databases, and in overall application structure requirements such as navigation, reports and screen design

Coordinated and worked with IT and cross functional departments

Maintain project deadlines created by client to ensure their websites are delivered on time

Analyzed business requirements

Provided written and oral requirements to IT programmers

Sent weekly reports to client pertaining to use of the websites

Proofed communications going out to client and end users

Helped in creating requirements for a project in the agile environment and create test cases to be implemented

Program Administrator 5/1998 to 8/2003

Travel Consultant 05/1997 to 05/1998

B.A. in Science from UMSL in Criminal Law

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