Support Engineer

OLUMIDE JEGEDE

Carrollton, TX *****

631-***-****

**********@*****.***

SUMMARY

Talented IT Support Engineer adept at applying abilities, drive and technical skills to positively impact. Proactive and hardworking team player with focused mentality and rigorous approach. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Active Directory

Microsoft Office

Administrative Support

IT Support

Networking

IP/TCP

SCCM

Service Ticketing

Security Fundamentals

Technical Support

SKILLS

EXPERIENCE

IT Support and Field Technician 03/2018 to 03/2020 Peak Systems Org New York, NY

● Provided local and remote Tier 1 & 2 IT support for hardware and software.

● Good knowledge of using WIRESHARK in packet capture.

● Good knowledge of DNS, DHCP. VLAN

● Implementation of Dynamic Routing in company Networks like OSPF, BGP

● Set up new desktop systems, windows upgrades and configured laptops for incoming employees, loading required software and server permissions.

● Devised incisive workarounds and resolutions for IT problems, usage of Active directory and System Center Configuration Manager

● Implementation, configuration and maintenance of Cisco devices such as Cisco routers 1603, 2948, and Cisco Catalyst Switches 3400, 3550, 3600, 3750, 6509, 7606, and Alcatel Lucent 7750 (SR12 & SR7),7450,7210,7705, and Cisco ASA Firewall

● Performed daily maintenance of computer systems to keep network processes

● Create and document process flows and work instructions utilizing Microsoft Office, Share Point

● Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

● Vendor management and liaison.

● Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.

● ServiceNow ticketing system to quickly resolve incoming tickets and achieve high customer satisfaction while maintaining the SLA agreement

03/2018 to 11/2019

Independent IT Contractor (PT) undefined

Field Nation LLC Dallas, TX

● Installation and Support of NCR P.O.S system, security cameras, people counters, network device, kiosks,

● Demarcation extensions, cable runs and termination

● Managing and Maintaining the Servers, PC's, Routers and Switches, configuring networking Equipment and Network processing, centralized and distributed network connection

● Worked extensively with telecommunications equipment including VOIP, Server and Hardware swap Installations of thin clients and laser printers refresh with NCR EDUCATION

Bachelor's: Administrative Management 03/2012 to 12/2015 Kuala Lumpur Metropolitan University Kuala Lumpur, Malaysia Associate: Accounting 02/2002 to 03/2004

The Polytechnics Ibadan Ibadan Nigeria

Associate: Computer Science 03/1999 to 03/2001

College of Technology Esa-Oke Nigeria

CERTIFICATIONS

● Cisco Certified Network Associate (CCNA)

● Cybersecurity for IT Professionals - LinkedIn

● Cybersecurity Foundations - LinkedIn

● Cybersecurity with Cloud Computing - LinkedIn

● AWS Certified Solution Architect (SAA-C01) - LinkedIn

● Strategic Thinking - LinkedIn

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