Assistant Service Representative

JEFFREY R. MOREAU

** ********* *** #**** ********, MA 02093 · 508-***-****

*********@*****.***

To obtain a position where I can use my skills, knowledge and experience to help this department grow and work efficiently.

EXPERIENCE

March 2020 – March 2020

DISPATCHER, FALLON AMBULANCE

Answering phones. Coordinating patient transportation between facilities. Keeping of a manual log of each call. Enter all calls into the computer system in a timely manner. Review all patient care reports from each shift. Utilize the EMD System on calls as needed.

JANUARY 2020 – MARCH 2020

CUSTOMER SERVICE REPRESENTATIVE, MASS DOT

Answering calls and addressing questions in regard to, Licensing made to the Mass DOT call center.

AUGUST 2019 – PRESENT

PARKING COMMUNICATIONS SUPERVISOR, Kraft entertainment group

Operate and maintain equipment in the Gillette Stadium Command Center to monitor and provide surveillance of all Gillette Stadium areas including, but not limited to, the exterior perimeter, surface parking lots, off-site properties and the airspace over the stadium. Equipment consists of closed-circuit television monitors, video recording and base station radio. Working closely with MA State Police, Foxborough and other local Police, also event security and parking staff.

MARCH 2018 – PRESENT

ASSISTANT VARSITY LACROSSE COACH, Tri-County Vocational High School

Assisted Head Coach Matt Murphy in developing and coaching all aspects of the game. Organized and coordinated practices and game plans, created scouting videos and reports, and analyzed game film.

OCTOBR 2007 - JUNE 2019

911 COMMUNICATIONS DISPATCHER, town of mansfield, ma

First responder to 911 and other incoming calls for assistance, including EMS, Fire, Police, Town Utilities and Animal Control. Dispatching of EMS, Fire and Police units where needed in the most appropriate and timely manner. Run driver’s licenses, vehicle registrations and criminal histories to support Officers with critical information. Data entry. Closed circuit monitoring of schools, public utilities and prisoner cells.

EDUCATION

1991

CRIMINAL JUSTICE, CCRI Lincoln, RI

1987

DIPLOMA, tolman sr high school Pawtucket, ri

SKILLS

Ability to multi-task

Strong communication skills

Self Confidence

Compassionate and empathetic

High degree of emotional self-control

Excellent judgment and focus under pressure

CERTIFICATIONS

APCO Certified, Power Phone Certified, 911 Certified, CJIS Certified, CPR and First Aid Certified, Public Safety Communications Certified, Fire Communications Certified

ACTIVITIES

I enjoy spending quality time with my family and friends. I also enjoy coaching youth sports in my free time. Encouraging the players to not only grow as athletes but as upstanding individuals and members of their communities. Organizing and fundraising are things I enjoy as well.

REFERENCES

Professional and personal references are available upon request.

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