SAP Solution Manager, SAP Solman, SAP Basis, SAP Security, Itil
Resume:
CLARICE ANNE A. VILLARANTE
***** ******* ******* **** ***
Jacksonville, Florida, 32246
adk8ud@r.postjobfree.com
Linkedin: https://www.linkedin.com/in/claricevillarante/ SUMMARY Has 8 years extensive experience in SAP – 8 years for Solution Manager 7.1 and 7.2 a consolidated 3 years for SAP Basis and SAP Security on top. Currently assigned as a project resource for a SolMan Project which main focus is to activate, configure, and utilize all SolMan 7.2 tools. Also has experience in leading and managing several teams for 3 years. SAP SOLUTION MANAGER SKILLS
• CHARM and ITSM
• Early Watch Alert
• System Monitoring/Technical Monitoring
• End User Monitoring (EEM)
• Interface Monitoring
• Business Process Monitoring
• Solution Documentation
• Data Volume Management
• Custom Code Management & CDMC
• Test Management w/ BPCA and CBTA
• Requirements Management
• Focused Insights, Focused Build & Focused Run
SAP BASIS & SECURITY SKILLS
• SAP components patching (ex. ST-PI and ST/A-PI)
• Application start-up and maintenance
• System upgrade and installation
• Printer and spool troubleshooting
• System health check
• System refresh and back-up
• TMS/transport routes setup
• CTS+ setup and integration to Charm
• Diagnostic agent and host agent installation,
upgrade, troubleshooting and maintenance
• Wily Introscope installation and troubleshooting
• SAP Notes analysis and implementation
• SAP parameter profile modifications
• SAP background jobs creation and scheduling
• Infocube clean-up via selective deletion
• SAP user creation and user management
PROCESS SKILLS
• Change & Release Management
• Incident & Problem Management
• Project Management
WORK EXPERIENCE
SAP SOLUTION MANAGER ASSOCIATE MANAGER
ACCENTURE PHILIPPINES (October 2020 – January 2021)
• End-to-end setup, documentation, and knowledge transfer of Charm in SolMan 7.2 SP9 for S/4 HANA 1909 and 1809 landscapes
• Lead designer for SAP Monitoring automation project for S/4 landscapes via Solution Manager Operations Control Center, Focused Insights, and Focused Build for a US-based energy company
• SAP Solution Manager SME for a UK-based consumer company focusing on SAP Monitoring automation also via Operations Control Center, Focused Insights, and Focused Build
• SAP Solution Manager SME providing project estimates to other clients SAP SOLUTION MANAGER CONSULTANT
2 P a g e
CLARICE ANNE VILLARANTE
CAPITA PRIVATE LTD. (December 2019 – April 2020)
• End-to-end setup of ITSM, Charm, and Test Management in newly upgraded Solution Manager 7.2
• Sole project resource also responsible for aligning with client and gathering all project requirements
• System performance tuning and health checks
SAP SOLUTION MANAGER APPLICATION OWNER
AIG SHARED SERVICES (June 2019 – December 2019)
• Project Manager of the SolMan 7.2 SP8 upgrade project
• Set up advanced EWA, Pathfinder, and Test Management Suite (Test Management, Component-Based Test Automation, and Business Process Change Analyzer)
• End-to-end implementation and customization of Requirements Management
• Lead Quality Manager during the SAP Advanced Customer Center of Expertise (ACCOE) Re-certification SAP SOLUTION MANAGER LEAD
AIG SHARED SERVICES (March 2018 – May 2019)
SOLUTION MANAGER
• Responsible for establishing, updating, and reporting OCC processes and its metrics
• Activated Data Volume Management tool and Custom Development Management Cockpit (CDMC) tool
• Configuration of Custom Code Management cockpit, UPL/SCMON and UPL infocube clean-up, and SQLM
• Activation of Solution Documentation, Business Process Monitoring, and Business Process Analytics for several business scenarios
• Dashboard Builder setup for CDC reconciliation jobs instances
• Responsible for setting up Exception Management, License Management & License Administration Workbench
• Part of the team integrating SolMan to our primary ticketing tool, SONIC/ServiceNow BASIS
• ECC6.0 EHP7 Installation and HANA Installation
SENIOR LEVEL SAP SOLUTION MANAGER CONSULTANT and BASIS Project Resource AIG SHARED SERVICES (August 2016 – February 2018)
SOLUTION MANAGER
• Performed Solution Manager Setup: System Preparation, Infrastructure Preparation, and Basic Configuration
• Re-configured and tested Charm, ITSM, and Technical Monitoring post SolMan 7.2 upgrade
• Handled the Data Consistency Management – Cross Database Comparison setup focusing on the account and document reconciliation jobs between our BW and ECC systems
• Configured Focused Insight Dashboards – Unified Dashboard and OCC Dashboard
• Configured/Enabled Charm CTS+ on our PI/PO (including STMS setup) and enabled Maintenance Optimizer BASIS
• NW 7.4 Installation and HANA Installation, Fiori and MDG systems MID-LEVEL SAP SOLUTION MANAGER CONSULTANT and BASIS Consultant AIG SHARED SERVICES (February 2015 – July 2016)
SOLUTION MANAGER
• Established SLD and LMDB strategy between SolMan and managed systems
• Installed/Upgraded diagnostic agents and host agents as a pre-requisite for OCC setup
• Completed Managed System Configuration for ABAP, JAVA, BOBJ, and HANA systems (total of 19 landscapes) 3 P a g e
CLARICE ANNE VILLARANTE
• Implemented/activated System Monitoring – created custom AIG templates, configured managed objects and customized metrics and thresholds, created variants and customized body for email notifications
• Implemented End-user Experience Monitoring & Dashboards, BI Monitoring, Job Monitoring, PI Monitoring, and Tactical Dashboard for all SAP production systems
• Early Watch Alert reports setup for new systems connected to SolMan, Adhoc runs, troubleshooting of issues BASIS
• Tasks include system health checks and EWA reporting, security management, performance tuning, capacity planning, job maintenance, printer administration, database backup administration, transport management, OSS notes implementations, and parameter changes.
• Handles different SAP systems that run on Linux and databases (HANA)
• Involved in activities such as component patching, client copy, database copy, Refresh and system builds
(ECC6, and NW 7.1).
LEVEL 2 SAP SOLUTION MANAGER CONSULANT,
HEWLETT PACKARD (March 2013 – October 2014)
• Subject Matter Expert for Technical Operations/Technical Monitoring, Transport Naming Convention, Master Data, and ChaRM (Change Request Management)
• Process owner for CCLM Global Clean-up Effort; Handled deletion of obsolete custom codes which reduced customer’s annual cost.
EDUCATION
October 2012 ELECTRONICS ENGINEERING LICENSURE EXAM Passer; 88% rating
2007-2012 DE LA SALLE UNIVERSITY-MANILA
Bachelor of Science Degree in Electronics & Communications Engineering, June 2012; 1st Honor Dean’s List: 3rd Term SY 2010-2011 and 1st Term, SY 2011-2012. TRAININGS, CERTIFICATIONS, & SEMINARS
• SAP SM200 (Solution Manager: IT Service Management – Configuration) Training
• SAP E2E060 (Quality Management for Advanced Customer Center of Expertise) Training and Certification
• SAP E2E100 (Solution Manager: Root Cause Analysis) Training and Certification
• ITIL v3 Foundations and Certification
• SAP Basis Bootcamp Participant
• Project Management & Leadership Development Training
• Building Effective and Motivated Teams Training
PERSONAL BACKGROUND
Born in Metro Manila, Philippines. Fluent in English and Filipino. Knowledgeable in Microsoft Office Tools, SAP Solution Manager, SAP Basis, SAP Security, Service Management, ITIL processes, Quality Management, Project Management. Interests: sports, outdoor activities, music. Deals with people easily, passionate, goal-oriented, has good working relationship with people.
REFERENCES
Charissma Famillaran (+65 8798 1143) – SAP Basis Lead; NCS Singapore Katrina Young +63-917-***-****) – SAP Delivery Lead; Accenture Philippines Srikanth Sadagopan (+65 9239 3537) – SAP Project Manager; Abeam Consulting Singapore
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