MICHAEL D. WILLIAMS

**** ****** ****** • Bowie, MD 20720

C 202-***-**** • adk8rm@r.postjobfree.com

ENTERPRISE SOLUTIONS ARCHITECT/CONSULTANT

Effectively Integrating Technology with Business

Highly experienced information technology and technical professional with a record of developing and supporting successful projects and solutions incorporating a wide range of applications and technologies. Consistently recognized and tasked by executive management to improve organizational effectiveness and efficiency. Exceptional leadership that aligns business processes and IT infrastructure to realize cost savings, accelerate performance, and sustain strategic flexibility.

A builder of high-performance teams and a natural leader, mentor, and motivator who thrives in environments requiring a high-level strategist and a big-picture thinker. Award-winning team builder focused on growing revenues and elevating organizational productivity, efficiency, technical infrastructure, and security. Lead Systems Engineer with experience in Windows, Active Directory, Exchange, Blackberry, Linux, UNIX, Citrix and VMware system administration.

Talented, results-driven, and versatile IT leader, with a record of success in implementations requiring an in-depth knowledge and solid experience working in administration of heterogeneous LAN / WAN environments, Cisco Core Switch upgrades, Citrix Server Farm and Server installation, VMware physical to virtual migrations, SAN Switch upgrades, and miscellaneous server upgrades using HP hardware.

Technically savvy and a quick study in emerging technology, able to quickly assess and utilize the appropriate response to meet the specific needs of the business requirement at hand. A welcome addition to any management team, able to function in any role necessary to ensure project success and on-time integration.

CORE COMPETENCIES

IT Leadership • Strategic Planning • Customer Relationship Management • Organizational Development

Process Improvement • Process Re-engineering • Project Management • Performance Optimization

Network Management • Systems and Application Development • Security and Assurance

Change Management • Technology Planning • Staff Management • Team Building

Infrastructure Planning • Capacity Analysis • Disaster Recovery Planning

TECHNICAL EXPERTISE

Networks: Local Area Network (LAN) / Wide Area Network (WAN), communications, administration, information exchange systems, and maintenance. Skilled in managing user support environments and accounts in Windows Active Directory 2008, 2012 R2, HP-Unix System v11; proficient in X.25, TCP / IP, 802.3, Ethernet, FTP, Telnet, SNMP, IPX, and T1 / T3 Connections.

Hardware: HP Servers (BL 460, DL 380, 385, 560, 580, 585, and HP Blade Server lines), Cisco UCS 5108, Cisco Hubs and Switches (4500 and 6500 series), Brocade 3800, Silkworm3900, Netapp, HP MSA 1000, EVA 3000 and 4000 series, Hitachi Thunder 9200, 9500 Series, EMC Clarion and Symmetrix, ESG80 Storageworks Array, and HP 9000 Servers, NetScaler (9, 10, 10.5,11.x)

Software: Windows 2016, Windows 2012, Windows 2008 R2 Server, XenApp 4.5, 5, 6 & 6.5, 7.x, XenDesktop 5.6, 7,x, XenServer, XenMobile 10, Citrix NMAS, Insight, Command Center, VMware 3.5, 4, 4.1,5, 5.5, 6 Microsoft Hyper-V, Microsoft SQL 2008 and 2012, Exchange 2007 and 2010, SMS, SCCM 2012, BigFix/Tivoli Endpoint, Mcafee / Symantec Antivirus, Office Trend, Avamar, ArcServe, Netbackup, ITCM DSMe, Bindview, Configuresoft, EventTracker, Trellisoft, HP Insight Manager, Tivoli, Footprint, Remedy, NetCool, Infovista, HP Openview, Microsoft Operations Manager 2005 and System Center Operations Manager 2007, Configuresoft Enterprise Configuration Manager, Sun Solaris, HP-UX v9, 10, and 11, Linux 5.x-6.x, Unix Shell Programming, EMC PowerPath, SRDF, EMC Control Center, Hitachi Resource Manager (DAMP), Microsoft Office XP, 03, and 07, Microsoft Outlook 2007, 2010 and 2013, Microsoft Internet Explorer 9-11, Reflection X, Informix, VISIO, and HTML.

PROFESSIONAL EXPERIENCE

Perspecta Technology, Silver Spring, Md, December 2017 to March 2021 – VDI Consultant

• Design, test and deploy new implementations and updates to existing infrastructure in accordance to Vendors recommendations and best practices.

• Manage and support NetScaler, XenApp, XenDesktop, and Storefront (version 6.5 to 7.15)

• Manage Citrix application builds, release cycles, patching and test schedules

• Provision Citrix servers as needed.

• Provide system level administration/maintenance for FDA Citrix infrastructure, to include hundreds of XenApp servers.

• Perform firmware, hardware, and OS upgrades, and required patch management.

• Perform short-term and long-term server capacity planning

• Monitor overall system performance and perform the necessary tuning.

• Develop necessary scripts to automate key administration tasks.

• Perform application software Special Updates (SU) as needed.

• Work closely with respective technical counterparts at FDA systems – across several states

• Participate in required change management process.

• Participate in technical support for end-users – via various methods such as remote tools, email, phone and sometimes a site visit.

• Actively participate in triage and support activities using the standard help desk process and approved software tools, and to ensure that trouble tickets are handled in a timely and professional manner.

• Participate as needed in required TDR (Technical Dress Rehearsal) activities that are conducted by the Epic technical team.

• Participation in on-call rotation which includes carrying and responding to a pager 7x24 during the on-call period. .

• Participate in other duties as required.

ActioNet, Germantown, Md, April 2016 to November 2017 – Enterprise Systems Architect

Strategically developed Citrix Receiver deployments across enterprises with varying end-user requirements, across multiple devices and use cases.

Effectively designed and implemented multi-site deployments of Web Interface/StoreFront with NetScaler Gateway integration for secure remote access.

Effectively designed and configured Provisioning Services within multi-site environments with increasingly complex features.

Confidently discussed how Citrix products interacted with a multitude of storage platforms and capable of designing modular storage pods based on respective storage stats (read/writes, IOPs…).

Methodically leveraged customers’ network topology to make well-informed design decisions to support the Citrix deployment.

Successfully integrated complex Active Directory environments and services within a Citrix deployment, including multi-factor authentication and multi-domain environments.

Effectually designed, implemented and supported fully functioning XenApp and XenDesktop deployments in multiple sites, including mixed environments (IMA and FMA architecture).

Successfully designed and deployed NetScaler implementations, and configured various features including load balancing, App Firewall, reverse proxy, and NetScaler Gateway.

Thoroughly developed, lead, and delegated various testing methods, including scalability and functionality testing, to optimize Citrix deployments.

Systematically troubleshooted, diagnoses and resolved complex issues, and capable of developing alternative solutions to consult around a problem.

Efficiently planned, managed, and owned all aspects of customer engagements, including scope changes and risks, task delegation, project timelines and hours, and client meetings.

Meticulously created, reviewed, and delivered documents meeting customer and project requirements.

Federal Working Group, Washington DC January 2014 to September 2016 – Citrix VDI Engineer\Architect – Manage Citrix XenApp 6.5 Farm and XenDesktop 7.1 environment. Collaborate and act as lead liaison between company and Government OCC staff and management. Assist in managing teams of technical staff to effectively deliver top tier management services to a variety of end-users. Monitor and perform maintenance on Citrix environment as required, test and produce new desktop images, test and publish applications on a requisite base, plan, test and upgrade environment components as required. Support Citrix NetScaler (10.x) environment in terms of firmware and policy changes. Maintain and support associated SAN and server hardware for Citrix environment. Lead change control process efforts and maintain and create documentation, to include SOPs and knowledge base articles to support tier 1 Help Desk Staff. Participate in regular security assessments and audits as directed by internal Security teams. Provide quarterly compliance reports on the status or production infrastructure.

Analyzes and performs the work necessary to plan, document, test, implement, integrate, and maintain systems, in most cases with contractor support.

In conjunction with OCC’s enterprise network architect, assesses OCC’s needs for Cloud and virtual desktop services. Review technology solutions and recommend changes in existing systems and/or identify new directions and emphasis that are necessary to solve OCC’s technological needs and priorities.

Plans and coordinates team efforts and may and serves as lead facilitator in providing recommendations based on technical expertise in transitioning systems to include infrastructure as a service (laaS), platform as a service (paaS) and software as a service (SaaS).

Prepares policy and guidance regarding system planning, techniques and processes for OCC Citrix environment. Provides guidance and technical support to product owners, users, functional specialist, and other information technology (IT) specialist on IT support requirements, testing and implementation of network systems.

Norseman Consultants, Bethesda, MD – January 2014 to January 2015 – Citrix Solutions Architect Consultant - Designed and provided consultant services on a XenDesktop 7.1 deployment at USDA, Food and Safety Inspection Service to support 2500 desktops/machines for users who primarily work remote. Services would include creating network designs, providing architectural diagrams and documenting new environment from hardware and software perspective.

Catapult Technology/General Services Administration, Washington DC, April 2012 to Dec 2013 – Sr. Citrix Engineer. Highlights: Lead Engineer for Mobile Work Force supporting all Citrix File and Applications server in a true Xenserver(Linux)\XenApp environment. Responsible for maintaining Production and Lab Citrix Farms, 300 plus XenApp servers, 60 Xenservers, 4 NetSscalers and several Web Interfaces that support the GSA 10,000 plus user environment. Published and streamed applications upon request and provide VPN, server and general network support. Configured and architected new solutions for GSA internal and external customers using advanced streaming and or silo configurations. Created software packages using CA ITCM-DSM Explorer to deploy to Citrix Servers. Provided daily metrics using NetScaler Command Center and Citrix Edgesight to report Citrix usage in terms of logons and application launches. Monitored system performance and troubleshooted failed services and used custom vbscripts and citrix command line tools to automate routine maintenance and health checks. Troubleshooted application and access issues with customers and applied necessary updates and hotfixes to server environment. Upgraded\Built and or migrated Xenserver and XenApp servers from installation to production using established templates and procedures. Supported various teams (application, database, test) by providing hardware/software support at the Operating System and network. Coordinated activities such as code staging and deployments with various internal/external stakeholders, including government agencies and data centers.

General Dynamics / United States Department of Agriculture Washington, D.C. November 2010 to April 2012 Lead Systems Engineer: Lead Blackberry Enterprise Server upgrade project, migrating over 1,200 users and consolidating field exchange servers back to corporate headquarters to cut operational costs. Collaborate and act as lead liaison between company and Government Engineering branch. Manage teams of technical staff to effectively deliver top tier management services to a variety of end-users. Monitor and perform maintenance on Exchange, Blackberry Enterprise Server 4.1.6 / 5.02, Microsoft SMS, and VMware administration.

Established procedures for maintaining user accounts, assigns file permissions and establishes password and account policies; installs, upgrades, configures, tests, maintains and supports operating system software in a production environment.

Built and configured ESX 4.0 servers and subsequently built vm machines from standard iso images and templates. Managed and monitored the vmware infrastructure (as well as Red Hat Linux) using VI and vsphere client and performed maintenance as required.

Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.

Troubleshooted and resolved complex system hardware, software and communications problems; creates shell programs and utility scripts; performs configurations and adjustments to enhance database file capacity; performs automated and manual backup and restore processes.

Participated in technical research and development to enable continuing innovation within the infrastructure.

Ensured that system hardware, operating systems, software systems, and related procedures adhere to organizational values.

Recommended and directed software changes and updates to keep department systems up-to-date. Monitors any software changes.

Provided user support and conducted user software and hardware training to formulate technology solutions and ensure the effective safeguarding and sharing of enterprise data.

Evaluated requests for hardware and software; researched and recommended solutions to technology needs, compatible with the client's technology architecture and infrastructure and resource constraints.

Performed and/or overseen daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

Performed and/or overseen daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

Engaged and interacted with user departments regularly to identify computerization needs and determines how the desired results can be achieved. Analyzes existing systems and programs and develops or recommends new systems or modifications to existing systems.

Conducted periodic systems audits, executed software updates, cleaned up and performed routine systems admin functions.

Verizon Wireless, Hanover, MD January 2008 to November 2010, Senior Technical Analyst / Manager, Hanover Call Center

Managed daily Window / Citrix Server Operations of five direct reports supporting entire call center, overseeing more than 1,400 users on 30 Citrix Servers, two Citrix farms, and three ESX Servers running over 20 virtual machines. Managed over 70 servers and 7 Cisco switches that supported all information technology operations within Call Center. Assisted in troubleshooting, monitoring, and maintaining service levels for all systems, including backups, restores, and installation of new systems or hardware as required. Chaired regular budget, staff, project, and customer meetings. Tested, documented, upgraded, and patched existing servers with minimal downtime.

Configured and built Citrix Farm and VMware ESX environment from the ground up using standard iso’s based on established standards and procedures.

Migrated 1400 plus PC users to HP Thin Clients(published server desktop) supported by a Citrix server backend

Managed SAN and backend storage for Citrix and File and Print environment using HP EVA 3000 and (2) Brocade Switches.

Upgraded Citrix 4.5 Presentation Server to Citrix Provisioning Servers and reducing server count to half allowing organization to save money and return hardware for credit dollars from HP.

Configured and setup Xendesktop in a lab environment for 20 test users leveraging existing Xenserver environment. Tested deploying and managing desktop images and pushing updates as required to complete proof of concept.

Setup and configured switch zoning, and LUN configuration for all File Servers and modified as necessary. Was also responsible for upgrading, patching and applying updates as necessary and grew LUNs and storage space as disk requirements were warranted.

Managed Solaris\Unix server used for ACD and call center reporting.

Built and configured ESX 4.0 servers and subsequently built vm machines from standard iso images and templates. Managed and monitored the vmware infrastructure using VI and vsphere client and performed maintenance as required.

Assisted in management of Customer Service Requests (CSRs), trouble tickets, and other miscellaneous issues, supporting Windows- and Linux-based hardware operating systems and third-party applications in transaction-intensive, 24 / 7 domain.

Administered and standardized processes for general corporate Windows infrastructure applications, documenting and thoroughly understanding application architecture / system configuration across platforms.

Collaborated with customer support teams to communicate root cause outages and application issues, analyzing and recommending steps to resolve issues.

Built and maintained Citrix Hardware based on HP C7000 Blade Chassis Enclosures. Responsible for setup, monitoring and routine maintenance that served as the primary hardware platform for entire Call Center.

Fannie Mae, Wintel Engineering Division Washington, D.C. March 1994 to December 2007

Senior Windows Administrator / Engineer / UNIX Administrator Supported several business units within Fannie Mae, coordinating daily change controls relating to system and software upgrades, application migrations, system modifications, security access controls, and general system maintenance. Interfaced with MornetPlus, Government Relations, and Single Family Acquisitions business units. Primary point of contact in support of internal applications, and managed over 100 Windows Application servers. Collaborated with UNIX, Network, Audit, and internal security teams, assisting in troubleshooting performance issues. Coordinated and deployed virtual servers for lower application environments, determining virtual server service-level agreements and technical standards for virtual server deployments.

Supported internal business units on Citrix and providing daily management of published applications, server and associated storage backend.

Managed SAN using EMC and Hitachi disk array and presented storage LUNs upon request or made available for applicable business units.

Managed 500 plus Window server environment, apply monthly patches. Performed P2V migrations in relation to Business unit server consolidation.

Managed and tracked all voice communication costs, analyzing and compiling reports on cost reduction / streamlining initiatives.

Assisted with the management and support of five Fannie Mae regional offices and over 40 Partnership offices, maintaining support for critical phone and communication systems for corporate headquarters and regional offices.

Negotiated contracts and implemented outsourcing distribution for telecommunication assets, resulting in the offering of an Employee Cellular Telephone program for Fannie Mae, District of Columbia employees.

Participated in strategic / tactical planning and marketing efforts toward successful negotiation of corporate national agreements for cellular, paging, and audio conferencing.

EDUCATION

Masters of Science in Information Security, December 2016

Lewis University, Chicago Illinois

Bachelor of Arts, Urban Studies and Business Management, May 1991

University of Maryland, College Park

Computerized Business Systems, May 1992

Computer Learning Center, Springfield, VA

CERTIFICATIONS

Microsoft Certified Systems Engineer

CCIA Certification

ACE Certification (March 2016)

CCA Certification (XenApp 6.5, XenDesktop 5)

Security+

Network+

CISSP(in-progress)

PROFESSIONAL DEVELOPMENT\TRAINING

Cisco / Unity and VoIP Training

HP-UX System Administration

•Advanced UNIX Training

Citrix\XenApp/XenDesktop 6.0/7.6 Administration Training

•Project Management

•VMware 4/5/6 / ESX Installation and Deployment Training

HP Blade System Hardware Training

•CCNA 2.0 Training

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