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Quality Manager

Charlestown, Saint Paul Charlestown Parish, Saint Kitts and Nevis
March 28, 2021

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Senior Internal ISO Auditor with over six years of successful

experience in Documentation Control and Proven success in leadership, operational excellence and organizational development. Recognized consistently for performance excellence and contributions to success in Manufacturing industry. Strengths in Document Control and backed by training in Root Cause Analysis. Experienced Quality Manager with over 6 years of experience in Electronic Manufacture. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Experienced Quality Manager with over 10 years years of experience in the Manufacturing Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.


Senior Internal ISO Auditor, 08/2019 to Current

JARO Electronics Ltd, Basseterre, St. Kitts & Nevis Quality Manager, 08/2008 to 06/2019

Address : Basseterre, NA 00265

Phone : 1-269-***-****

Email :




• Developed team communications and information for meetings Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Participate in audit planning process, including risk management and proposing appropriate schedule for each audit

Ensure compliance with Internal control procedures by examining records, reports, operating practices and documentation

Complies with ISO 9001- 2015, UL, CSA legal requirements or other requirements for customer, advising Management on needed actions

Responsibility to ISO, UL, CSA Auditors, to liaise with and provide explanation to and offer support to JARO/CTTL customers

Observe and make recommendations on adherence of company Occupational Safety and Health Standards

Prepares special audit and control reports by collecting, analyzing and summarizing operating information and trends

• Internal / External Liaison

• Customer liaison

• ISO standards knowledge

• Quality auditor

• ISO 9001-2015 standards

• Internal Controls Audit

• Internal management experience

• Internal Audits

• Document reviews

• Quality controls

• Audit Support

• Team management

• Problem resolution

• Risk mitigation strategies

• Audit Planning

Kajola Kristada, PPC Ltd, Basseterre, St. Georges

Switching /Transmission Technician/ Cable Splicer, 07/1995 to 08/2008

Cable And Wireless, Basseterre, St. Georges

Sorted 100% of product and provided expertise on non-conforming product requirements

Managed and archived quality documentation and participated in internal and external quality audits

Updated quality control standards, methods and procedures to meet compliance requirements

Mentored and encouraged employees to strive for excellence while fostering professional growth

Followed quality standards and procedures to minimize errors and maximize customer satisfaction

Provided observations, took measurements and performed tests at various stages according to quality control plan

• Adhered to all legal, safety and health standards Improved quality processes for increased efficiency and effectiveness

Reduce rejected rates of products by 50% and approved correct products

• Minimized costs and maximized returns resulting in Scrap Reduction Increased customer satisfaction by 30% through adherence to all quality standards and customer requirements

• Calibrated instruments and scales in production area and quality lab Evaluated quality problems and performed Root cause Analysis to identify and resolve issues

Performed statistical data analysis using SWOT and PFMEA techniques

Orchestrated and led team in executing gauge repeatability and studies cataloging all major devices on floor

Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures

• Acquired Six Sigma Green Belt Certification

Install, maintain, troubleshoot, repair 95 % of transmission systems including overhead, underground cable lines

Perform proper Splicing techniques on insulated conductors to establish connectivity to 95% of transmission networks using electrical equipment and tools

Perform inspections, test overhead, underground cables using electrical auxiliary test equipment

Operate hydraulic buckets when working aloft on poles or work in confined spaces such as trenches, tunnels to install cables

Increase communicate with other workers to co-ordinate preparation and completion of work assignments


Associate of Arts, Business Management, 10/2019

Clarence Fitzroy Bryant College - Basseterre

Some College (No Degree), Lean Six Sigma Green Belt Certification, 2019

Florida Institution of Technology, - Florida, Miami Some College (No Degree), Electronics, 1989

London City And Guilds - Clarence Fitzroy Bryant College Some College (No Degree), Telecommunications, 1988 London City And Guilds - Basseterre


Establish efficient communication of issues to supervisor and helped develop solutions

• Used Microsoft Excel to develop inventory tracking spreadsheets.

• Resolved product issue through consumer testing. Documented and resolved Quality issues which led to reducing of scrap cost throughout the organization

Documented surpassing of company key objectives and annual targets

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