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Manager Management

Fort Collins, CO
March 28, 2021

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Name Dr. Pinaka PV Contact # +1-970-***-****

Location Fort Collins, CO, USA

Mail Id

Experience 20+ Years Education 24 Years


Information Technology Professional with over 20+ yrs of experience; with over a decade in leadership roles, 16+ years of experience in managing large account/projects across multiple domains, 8+ years of experience in supporting and maintaining software products, applications and solutions. Highly accomplished and motivated business leader, who offers a proven P&L track record of leading and managing businesses, people, processes and strategies across a global environment, where long lasting client relationships up to Senior Management are key for success. Brings in strong global leadership experience, with over 2000+ resources responsibility. Creative problem solver with excellent interpersonal and organizational skills and effective leadership abilities. Graduate in Engineering- Computer Science, Postgraduate in MBA-Finance. Doctor in Philosophy on Business Management with the subject titled - Innovation Management in IT Services. Engagements Overview

DXC Technologies

Global Insurance Delivery Leader Mar 2017 – Till Date Role Global Service Line Leader

Responsible for Running various global accounts in Insurance applications, with a revenue of over $250M, responsible for global delivery for our clients. 250+ resources reporting in Americas, with 20+ direct delivery leaders. Global responsible for over 1500+ resources in low-cost centers across the globe. Few of the RACI factors include Client Delivery, Revenue, Cost, AOP, Demand Management, People Management,

Americas – Engagement Manager and Leader Testing CoE Sep 2015 – Mar 2017 Role Senior Engagements Manager

P&L and delivery and growth owner for various accounts in digital applications for Insurance and banking

& Testing. End to end delivery responsibility for client engagement and deliver ownership. Responsible for running the various account under Insurance umbrella from applications like Allstate/eSurance, Statefarm, Farmers, Zurich NA, Guardian Life/Reed, Progressive, Transamerica, NYLI, Mass Mutual, CSAA, and Leader for Testing CoE along with banking vertical and have accounts like Citibank, TD Bank, Paypal, Mastercard, Chevron, Direct Energy.

Americas - AEM Aug 2014 – Sep 2015

Role Engagements Manager

P&L and delivery owner for various accounts in digital applications for Insurance and banking & Testing. End to end delivery responsibility for client engagement and deliver ownership. Responsible for running the account form end to end, accounts under the umbrella are Cabelas, AT&T, Campbell Soup, First Data Bank, Transamerica, Progressive, Allstate, XO Communications and Spectrum K12. Page 2

Global Business Solutions Feb2010 – Aug 2014

Role Senior Program Manager

Part of the core team which was instrumental in restructuring the GBS organizational operating model. Provided Leadership and Project Management solution strategy, consulting, best practices, and created solutions to meet customer needs leading to greater sales and product adoption. Provided advanced reporting and analysis functions using available products. Consolidated and communicated project management metrics and dashboard through the creation of a Project Management Office. Instrumental for fulfillment of Application Management, Microsoft and Enterprise Intelligence groups requirements as a resource manager. Responsible for end to delivery for multiple clients, Managed strategic relationships with full delivery and cost responsibilities. Executed various adhoc programs to cost takeout’s and productivity improvements across the region.

Satyam Computer Services Ltd

AT&T - SE Billing & UPS Model Management May 2009 – Feb 2010 Role Senior Delivery Manager

Managed 122 resources during maintenance of a multi-million dollar SE Billing for AT&T. Managed over 100+ change requests to enhance Accounts Receivables, Billing, Bill Format and Financial Database resulting in an increase of 7% in revenues.

Lowes Import Sourcing and PO Management Jan 2008 – May 2009 Role Senior Delivery Manager

Managed 135 Analyst, developers and testers during development, system integration and production support cycle of a multi-million dollar ‘Import Sourcing and Purchase Order Management System’ for Lowes, Mooresville having multiple technologies like Java, CoolGen and Mainframes. I got appreciated by senior management for building the team from scratch & helping the account go green with 50% profit margin.

CSC India Pvt. Ltd

Zurich – Distributor Management System Sep 2005 – Jan 2008 Role Delivery Manager

Managed, Lead and delivered 4 projects and successfully deployed the enhancements in time and budget for the DMS Section of Marketing Division of Zurich. Deliver Production support applications SLA’s on CoolGen, Java and Mainframes. Awarded 4 Certificate of Excellence and Appreciations from the account team.

IBM Global Services India Pvt. Ltd

Telstra - Mobiles Integrated Customer Accounts Apr 2004 – Sep 2005 Role Transition Lead/Technical Team Lead

Providing technical solutions for functional specifications and helping the team code and test the converted technical specifications in activations, call pricing and billing modules of Telstra. Successfully transitioned 15+ applications during the business trip to Telstra, Melbourne, Australia and have been awarded with a BRAVO for going the extra mile in meeting customer requirements. Involved in implementation and support activities for the enhancements. Prithvi Information Solutions Ltd

AT&T – Data Service Manager Sep 2001 – Mar 2004

Role Developer

Developed and tested numerous numbers of technical specifications provided by the SME’s in the DSM division of AT&T. Worked on Infra (bugs and issues tracking system) Tickets, Involved In Production Support and client interaction.

Internship at Software Technology Parks of India, Jan 2001 – Apr 2001 Page 3

Management Expertise

Major Skills



Major Skills Experience (Months)

Organization Leadership 60 Budget Management 120

Customer Management 120 PMO 60

Leadership 132 Vendor Management 180

Program Delivery 120 Demand Management 180

Service Delivery Management 185 Talent Management 180 IT Strategy 120 Account Management 120

Project Management 120 Communications 120

IT Management 180 Risk Management 180

Global Delivery 120 Project Management 192

Technical Expertise









Major Skills







CoolGen 84 JCL 60 GuardIEn 60 Endeavour 72

MS Excel 360 DB2 84 GenEncyclopedia 84 File Aid 24 Java 12 COBOL 84 MS Powerpoint 240 Remedy 24

BMC-ARC 12 JSP 12 Production Support 24 RTLS 24

OMCS 6 QMF 60 Web sphere 12 Clearquest 12

PL/SQL 24 Servlets 12 Windows 360 C/C++ 12

iOS 120 SQL 120 CE-Access 84 Salesforce 120

Articles/Papers published as part of the PhD Programme Sl. No Title

1 Innovation Management in IT Services – A CASE STUDY (Published in the Journal “Bhavasya – Referee Journal of Futuristic Managers, Vol II, No 2, Jul-Sep 2008, Page No 3-18”) 2 Design of Innovation management model using Fuzzy Logic and Distributed Networks (Published in the Journal

“Advances in Mathematical and Computational Methods (AMCM2011) Volume II”) 3 Structuring Innovation Ethnicity using Network Morphology (The Journal Bhavasya – Referee Journal of Futuristic Managers, Volume IV)

Page 4

4 Business User Factors Influencing Success of Innovation Management, in The International Journal’s Research Journal of Social Science and Management, Pg 77-82. RJSSM: Volume: 02, Number: 12, April-2013, ISSN: 2251-1571

Certifications & Training attended

Course / Certification Name Institution Year Duration CoolGen IBM Global Services India Pvt. Ltd. 2004 9 days SPMP (Project Management Certification Program) Satyam Computer Services Ltd. 2009 5 days Ranks and Awards

1 Continuous contributor for CSC papers and LEF forum and awarded twice with a certificate for the same 2 Awarded State 5th in Intermediate (10+2)

3 MBA Entrance 1st Ranker in S.V.University, Tirupati 4 Got multiple COE and COA, Bravo awards in DXC Technology, IBM and Mahindra Satyam Education

1 PhD in Management Science from Sri Venkateshwara University, Tirupati, Andhra Pradesh, India 2 Master of Business Administration from Sri Venkateshwara University, Tirupati, Andhra Pradesh, India 3 Bachelor of Computer Science & Information Technology from Jawaharlal Nehru Technological University, Hyderabad, India 4 Diploma in Computer Science from GIPDCE&T, Tirupati, Andhra Pradesh, India

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