Customer Service Safety
Resume:
Work History
James
Fernandes
Contact
Address
Mumbai, MH, 400053
Phone
*****.*******@*****.***
Skills
Safety standards and
protocols
Effectively handles all types
of situations under pressure
Strong communication and
interpersonal skills
Fast learner
Hard working, motivated
and dedicated
Languages
English, Hindi, Marathi and
Konkani
Interests
Swimming, Riding Motorbikes
and Cooking
Charismatic professional committed to safety and customer service. Experienced Cabin Crew member with more than 9 years of experience with leading airlines to promote brand and unique travel experience. Accomplished professional trained in safety procedures, customer service and first-aid for aviation industry.
Business Class Cabin Crew
Emirates Airline (A-380/B-777), Dubai, UAE
Thoroughly prepare for each flight. This includes
updating self with onboard updates and
communications to ensure that all elements of safety and service are consistently delivered on every
flight.
Demonstrate excellent knowledge of the Emirates
Business Class product, including menu items and
beverage choices.
Contribute as an active and supportive team
member and act in accordance with the chain of
command.
Offer the full Emirates Business Class product and service to customers in this cabin.
Maintained high standard of cleanliness and
personal appearance to promote sense of
professionalism and passenger confidence in crew.
2014-03 -
2020-08
Senior Cabin Crew
Spicejet Airlines (B-737-800/900), Mumbai, Maharashtra Operated in compliance with all airlines and federal aviation regulations for complete compliance with
safety and security procedures.
Clearly explained and demonstrated safety and
emergency procedures to passengers.
Served food & beverages and provided information
about in-flight offerings to passengers.
2011-06 -
2014-01
Customer Relations Executive
Zenta Pvt Ltd, Mumbai, Maharashtra
Adhered to company policies and scripts to
consistently achieve call-time and quality standards. 2010-03 -
2011-04
Education
Additional Information
Event Coordinator
Beyonds Ads & Events, Mumbai, Maharashtra
Interviewed clients to understand event scopes of
work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
2008-04 -
2009-06
Content Team Member
Sportzinteractive, Mumbai, Maharashtra
Live feeding of sports updates like Cricket, Football, Formula1, MotoGP and Hockey on sports websites.
2006-11 -
2008-03
High School Diploma
Bhavans College - Mumbai
2003-07 -
2005-03
Secondary School Certificate
St Blaise High School - Mumbai
Represented school and college for Football and
Hockey at district level.
Contact this candidate