Resume

Sign in

Customer Service Safety

Location:
Mumbai, Maharashtra, India
Posted:
March 28, 2021

Contact this candidate

Resume:

Work History

James

Fernandes

Contact

Address

Mumbai, MH, 400053

Phone

887-***-****

E-mail

adk8fa@r.postjobfree.com

Skills

Safety standards and

protocols

Effectively handles all types

of situations under pressure

Strong communication and

interpersonal skills

Fast learner

Hard working, motivated

and dedicated

Languages

English, Hindi, Marathi and

Konkani

Interests

Swimming, Riding Motorbikes

and Cooking

Charismatic professional committed to safety and customer service. Experienced Cabin Crew member with more than 9 years of experience with leading airlines to promote brand and unique travel experience. Accomplished professional trained in safety procedures, customer service and first-aid for aviation industry.

Business Class Cabin Crew

Emirates Airline (A-380/B-777), Dubai, UAE

Thoroughly prepare for each flight. This includes

updating self with onboard updates and

communications to ensure that all elements of safety and service are consistently delivered on every

flight.

Demonstrate excellent knowledge of the Emirates

Business Class product, including menu items and

beverage choices.

Contribute as an active and supportive team

member and act in accordance with the chain of

command.

Offer the full Emirates Business Class product and service to customers in this cabin.

Maintained high standard of cleanliness and

personal appearance to promote sense of

professionalism and passenger confidence in crew.

2014-03 -

2020-08

Senior Cabin Crew

Spicejet Airlines (B-737-800/900), Mumbai, Maharashtra Operated in compliance with all airlines and federal aviation regulations for complete compliance with

safety and security procedures.

Clearly explained and demonstrated safety and

emergency procedures to passengers.

Served food & beverages and provided information

about in-flight offerings to passengers.

2011-06 -

2014-01

Customer Relations Executive

Zenta Pvt Ltd, Mumbai, Maharashtra

Adhered to company policies and scripts to

consistently achieve call-time and quality standards. 2010-03 -

2011-04

Education

Additional Information

Event Coordinator

Beyonds Ads & Events, Mumbai, Maharashtra

Interviewed clients to understand event scopes of

work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.

2008-04 -

2009-06

Content Team Member

Sportzinteractive, Mumbai, Maharashtra

Live feeding of sports updates like Cricket, Football, Formula1, MotoGP and Hockey on sports websites.

2006-11 -

2008-03

High School Diploma

Bhavans College - Mumbai

2003-07 -

2005-03

Secondary School Certificate

St Blaise High School - Mumbai

Represented school and college for Football and

Hockey at district level.



Contact this candidate