Manager Sales

Mohamed Youssef

Long Beach, California, USA *******@*****.*** +1-714-***-****

QUALIFICATIONS SUMMARY

Offering 15 years of experience in data analysis, project management, international business and localization. I oversaw PMO activities, performed quality management system audits, managed quality assurance, reported results and followed-up on the status of corrective actions. Backed by solid credentials including Bachelor degree in Statistics, Marketing diploma, Mini MBA, postgraduate diploma (PGDip) in Applied Statistics, besides multiple IT courses (HTML/CSS and other web technologies) and certifications (MCSE, MCDBA, MCSA, OCP) in cross-platform expertise (Windows/ Linux).

WORK EXPERIENCE

Z2DATA

Data Analytics/Quality Manager (Financial and Consulting Services)

● In charge of running the quality processes to track our support performance in the Center of Excellence, and help provide a better quality of customer support to our community

● Drive and organize projects to validate data and content relating to companies, industry sectors to improve customer satisfaction and help the different teams in the business to reach a world-class customer support experience

● Leading a fully-fledged Quality Auditors (content team) of Senior Financial Professionals covering all QOS aspects

● Continually improve the business processes in order to gain a complete understanding of current procedures, document those processes, and identify changes and gaps that lead to business improvements and streamline the collection and validation process Crystal Minds Oct 2013 - Jan 2016

Business Development Manager

● Responsible for increasing sales through winning new clients and thus achieving team sales targets in a variety of vertical industries

● Created customized solutions for identified leads and turn business opportunities into customer acquisition

● Perform all steps of the business development process. Manage relationships with existing VIP clients, often in the range of 10,000 to 20,000+ USD revenue

● Negotiate and close major key customer project contracts. Respond to tenders and requests (RFPs) in a timely manner

Jan 2016 - Present

Bayantech Feb 2012 - Sep 2013

Sales and Marketing Manager

● Identify and close significant sales in localization/translation industry in the area of the following industries: life sciences, software, hardware, telecommunications, video games, pharmaceutical, healthcare and medical. Also, manage a team of 2 e-marketers (Digital Marketer) and 6 sales reps, specifically focused on enterprise segments to develop and promote compelling value propositions to target customers

SEAtongue, Localize Inc Jan 2005 - Jan 2012

Content/Translation Project Manager

● Provide comprehensive content management for corporate and medium-sized accounts with total portfolios of $576K including project planning, quality, scheduling and booking resources spanning software localization, on-line Help, testing and QA. Working with offshore teams and understand the importance of keeping communication channels open, ensuring that files are prepped for localization using CAT tools (Trados Studio, Memo Q, …etc) technology to meet strict quality guidelines FG Localize Inc. Jan 2003 - Dec 2004

Systems Administrator

● Plan, execute, monitor, coordinate, and implement network infrastructure, and security measures in order to protect data through Implementing, administering, configuring, fine tuning, troubleshooting, and Support Desktop's Microsoft based Operating Systems and its related applications.

EDUCATION

Data Science

Aug 2018 – Present

Currently enrolled in Bertelsmann Data Science Nanodegree @ Udacity (Python, SQL, inferential statistics and probability and their applications)

Diploma in Marketing

Oct 2013 – Apr 2014

Regional IT institute (RITI) - Cairo, Egypt

Diploma in Professional Marketing.

Mini MBA

Apr 2013 – Apr 2014

Regional IT institute (RITI) - Cairo, Egypt

Marketing, Sales Process, Business in Global Context, Business Strategy, Managerial Finance, Business Planning, Creative Thinking, Effective Problem Solving, and Developing the Leadership Within.

Post-Graduate Studies

Diploma in Statistics

Aug 2009 – Aug 2012

The Institute of Statistical Studies and Research (ISSR) - Cairo, Egypt

Post-Graduate Diploma in Statistics from Institute of Statistical Studies and Research (ISSR) - Cairo University. Score: 83.3% Computer Science

Aug 2008 – Aug 2009

Parkland College – Champaign, IL, USA

US Department of State fellowship to study for a vocational certificate (Oracle Database Administration and Programming.

(GPA 4.0)

IT studies

Microsoft ID: 2921452

Dec 2002 – Jul 2003

Raya Academy - Cairo, Egypt

Microsoft Certified System Administrator (MCSA), System Engineering (MCSE) and Microsoft Certified Database Administrator (MCDBA).

Bachelor Degree

Jul 1998 – May 2002

Mansoura University - Faculty of commerce, Mansoura, Egypt

Bachelor Degree in Applied Statistics. Grade: Good

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