Analyst and Customer Service

JUSTIN ESQUIVEL

**** ******* *** **********, **, 95842,

USA **************@*****.*** 916-***-****

SUMMARY Carry traditional work values that encourage cooperation, teamwork, and respect for fellow employees. Articulate when expressing ideas. Possess an outgoing personality adaptable to any work environment. Have a natural analytical mind which helps solve complicated issues. Very technologically sound which enhances work productivity.

SKILLS &

ABILITIES

Time Management, Analytical, Presentation Skills, Soft Skills, Data Analysis, Excel.

RECENT

EXPERIENCE

MEMBER AND PROVIDER SERVICES REP(TEMP-FT)CENTENE CORPORATION- ROBERT HALF

01/2020- CURRENT

· Answer telephone inquiries regarding health care coverage’s premiums, eligibility rates, account status, claims status, billing, and supply requests.

· Utilize multiple software systems to achieve First Call Resolution standards.

· Demonstrate knowledge and competence on Med-I-Cal guidelines such as pay rates, CPT, HCPS, and Revenue Codes.

· Handle difficult or non-routine claims and adjustment calls.

· Won “Reach for the Stars” Rewards. Earned three Gold Stars in March 2020 for customer service.

ENGLISH TEACHER CONSULTANT (PART-TIME)ITUTORGROUP

4/2019- CURRENT

· Teach age groups of all levels, K-12 and up to Adults.

· Exceed company expectations with a 9.7/10 teaching rating

· Demonstrate knowledge in the reading, writing, and speaking

· Show ability to give assessments and evaluate student performances

· Teach students from China, Taiwan, and Japan.

REPORTING ANALYST (ENGINEERING TECH)TELEPLAN INTERNATIONAL 11/2018- 05/2019

· Analyzed various reports via Excel spreadsheets reporting New Product Inventory data.

PAGE 2

· Researched and developed new strategies maximizing productivity for the engineering department.

· Increased Engineering productivity in both Q3 and Q4, achieving Cisco Systems quarterly goals.

· Assisted Test Engineers with troubleshooting technical issues. Related Work Experience

Tax Preparer MUNCPAS

02/2016-06/2016

· Analyzed financial reports such as Profit Loss Statements and Balance Sheets

· Performed general bookkeeping and reconciled bank statements

· Prepared individual tax returns for clients, demonstrated tax knowledge helping maximize returns

· Have intermediate understanding of basic accounting principles. ACCOUNTING CLERK ACCOUNTEMPS

12/2016- 01/2018

· Performed accounting and clerical functions to support supervisors

· Reconciled bank statements for HOA clients

· Reviewed and Summarized financial statements for HOA board members

· Analyzed financial reports such as Profit Loss Statements and Balance Sheets EDUCATION COLORADO STATE UNIVERSITY, FORT COLLINS, CO BACHELOR OF ARTS- ECONOMICS AND HISTORY 2014

ADDITIONAL SKILLS

& EXPERIENCE

Related coursework: Financial Accounting I, Financial Accounting II, and Fed Income Tax of Individuals

LEADERSHIP Played football for twelve years at the youth, high school, and college levels. Developed skills such as leadership, dependability, and teamwork. Professionally, received endorsements for teamwork and customer service.

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