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Engineer Customer Care

Location:
Bel-Air, 1227, Philippines
Posted:
March 27, 2021

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Resume:

Marcialito Caasi III

****- * ******** ****** ***** City

adk7sf@r.postjobfree.com

+639*********

Resourceful and dynamic technical professional with almost 11 years of a quality assurance and testing expertise. Skilled team Leader, consistently identified by Upper management as critical player in project successes. Recognized as one of the creative thinker by team members and senior management. Flexible and well verse with the areas of organization, work flow and time management. Also, have a very good background with hardware and network skills. Work Experiences:

Software Test Engineer at amdocs: November 23, 2020 – Present

Knowledgeable with JIRA used as a defect tracking/ bug base.

Citrix used for cloud application including putty and mysql. Adding and Closing of Service order, work order using CLARITY (PPM).

Knowledgeable on operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.

My practical experience includes systems administration, support, software development, testing, and specifications.

Creating Test Plan, Test Cases and Test Scripts module per module of each project inside the HPE ALM.

Regression, Smoke, Functional and Non Functional, UI Testing, Unit, Stress, Compatibility, Beta/Acceptance testing, Performance and Usability Testing.

Senior Software Engineer OZWE: February 2015 –May 2020

Knowledgeable with JIRA used as a defect tracking/ bug base and CITRIX and Putty.

Knowledgeable on operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.

My practical experience includes systems administration, support, software development, testing, and specifications.

Creating Test Plan, Test Cases and Test Scripts module per module of each project inside the HPE ALM.

Regression, Smoke, Functional and Non Functional, UI Testing, Unit, Stress, Compatibility, Beta/Acceptance testing, Performance and Usability Testing.

Modify and create some feature design needed by the game, UI Design Using CS6.

System Quality Analyst – OSM Duration: August 12, 2014 – September 17, 2014

Knowledgeable with JIRA and SPIRA.net (WEB APPLICATION).

Create Test Cases and Test Scripts. Help with the creation of test plans, all needed requirements for testing

Check and review test documents (Automated and Manual)

Develop and direct software system testing and validation procedures and documentation.

Analyze business requirements needs and software requirements to determine feasibility of design within time and cost constraints.

Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance.

Senior Software Engineer – Accenture Philippines Duration: September 30, 2013 –May 2014

Supervise the work of programmers in creating components and BPT (Business Process transaction)

Knowledgeable with HP QTP 11, ALM (Quality Center) and ATC.

Prepare the test plans, all needed requirements for testing.

Check and review test documents (Automated and Manual)

Collaborate with team, Supervising Peer reviews with the team and with the customer.

Develop and direct software system testing and validation procedures, programming, and documentation.

Analyze business requirements needs and software requirements to determine feasibility of design within time and cost constraints.

Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance.

QA Lead Game Tester – Gameloft Philippines Duration: October 17, 2010 – May 06, 2013

Prepare the game test plan. Check and review Test Document.

Check the Manual test of the game together with the testers.

Arrange all necessary Software and Hardware needed for the test in iOs and Android platforms.

Escalate all necessary information and issues to QA Project Manager or QA Manager. Via Mail or in person.

Act as a single point contact between the DEV and Testers (QA) for iteration, testing and deployment activities.

Assign task to all testers/members and make sure that all of them have sufficient work in the project.

Send Daily and Weekly status report to HQ and Review various report and bug provided by the testers

Track and report testing activities within the day including test result, deficiencies of the game, bug report, performance baseline etc.

Second Level Tech and Network Staff – College of St. Benilde : January 2009 – December 2009

Trouble shoot and Format PC.

Enhancement and Update any PC peripherals and .

Create network architecture, check all network connections all throughout the three buildings of the school

(Forte: Cabling, LAN and Internet connection)

Customer care and Hardware tech – RedFox Inc. : February 2008 –December 2008

Customer advisor for the product.

Trouble shoot and Format PC through phone ( REDFOX product ).

Field and Office Technician.

Educational Background

PRIMARY: Jose Rizal Elementary School Attended: 1990-1996 SECONDARY: Pasay City West High School Attended: 1996-2000 TERTIARY: Technological University of the Philippines Attended: 2000-2003

Bachelor of Science Mechanical Engineering

Pamantasan ng Lungsod ng Maynila Attended: 2003-2007 Bachelor of Science in Information Technology

Awards, Certificates and Acknowledgement

• Promoted as Senior QA Analyst after 8 months of employment

• Promoted QA Lead after 2 months of promotion as Senior QA Analyst.

Handled 50 QA testers for 2 years with different build, project or games. Games Handled and Golded in Gameloft: (more than 30+ games handled)

• Prince of Persia: Warrior within ( platform: iOS )

• Lets golf 3 ( platform: Android )

• Fantasy Town Creation to Update 4 ( platform: iOs )

• Real Football and Real Soccer 2012 Compatibility Test ( platform: iOs )

• Spiderman Total Mayhem Compatibiliy Test ( platform: iOs )

• UNO Compatibiliy Test ( platform: iOs )

• Asphalt games ( Platform iOs)

Skills and Interest

• QTP Execution and ALM process; JIRA and SPIRA,net, HTML5 and scripting

• Expertise in Compatibility test using different Mobile devices and Computer

• Expertise in Computer Hardware and Network application

• Computer Literate

• Photoshop CS6

Personal Data

Date of Birth : September 05, 1983

Age : 36 years old

Sex : Male

Status : Married

Religion : Iglesia Ni Cristo

Nationality : Filipino

Height : 5’4”



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