Customer Care Executive
Resume:
Building no.*B
Chattarpur Opp Tivoli Garden
New Delhi - 110074
Phone : 931-***-****
E-Mail : ********@*****.**.**
UJWAL MARWAH
Objective
To achieve a challenging position with an organization as I am ready to accept difficult tasks and achieve desired results through effective communication skills. To have an understanding of the organization and grow with it.
Education Qualification
MBA from SMU in Finance.
B.Com(P) from Delhi University.
Senior Secondary Certificate Examination from CBSE, Delhi.
Additional Qualification
8 months computer course from CCT : MS-OFFICE, Page Maker 6.5
Work Experience
Worked as a Web Chat Associate in ’Webhelp India’ from February 2014 – August 2020
Job Profile
Assisting the customers over the online chat
Generating sales by upgrading
Assisting team mates and new joinees
Achievements
Rewarded for best achievement
Achieved targets and exceeded expectations of the clients
Worked as a Team Coach Production in ‘Fidelity Information Services’ from April 2010 – January 2014.
Job Profile
Replying to the client’s email and assisting them on online chat.
Assisting team members.
Helping the new joinees in OJT period.
Achievements
Rewarded for best V-SAT achievement
Achieved targets and exceeded expectations of the clients
Worked as a Sr.Operations Executive in ‘’IBM Daksh’’ from September
2007 till April 2010.
Job Profile
Handling customer queries over the phone.
Helping new associates with the product and process knowledge.
Maintaining team performance based data on daily basis.
Achievements
Rewarded for best C-SAT achievement
Achieved targets and exceeded expectations of the clients
Ranked as a best trainee in Training
Worked as a Customer Care Executive in “Reliance Communications” from July 2003 – September 2007.
Job Profile
Handling customer queries regarding billings, new connections etc.
Retaining customers.
Analyzing MIS for getting new customers and retaining old customers.
Achievements
Ranked as a best C-SAT scorer
Awarded as the Retention Expert
Personal Details
Date of Birth : 24.10.1983
Father’s Name : Mr. Surinder Kumar
Nationality : Indian
Language spoken : Hindi, English, Punjabi.
Interest
Reading Newspaper
Internet surfing
Date :
NEW DELHI (UJWAL MARWAH)
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